We had house fire March 14th & on March 21st bought Kenmore washer and dryer in less than 30 days we had a broken washer, 3 service calls later we are into end of July and have a worthless washer that has the computer board out of it. Poor poor service! read more

I bought a house that came with all new Samsung appliances purchased through Sears when I moved in that were never used. The refrigerator didn't work from day one. I have purchased a refrigerator prior to my move with protection warranty, but was told by their sales team I have the protection plan on my appliances at my new home which was not the case (or I could have switched my protection plan over to new refrigerator, but didn't because i thought i had one) Since April i have been dealing with sears for repair services for this Samsung Refrigerator. No one in area works on Samsung I am told and it takes 2 weeks to get a repairman to come out. After 2 months and the refrigerator not working my father in law goes to the store and they get a repairman out the very next day (even though we are told there is no way to get kne soo et than 2 weeks) So unless you are a man you can't get service from this place for teo weeks. Then once thier repair man says he cant fix the refrigerator and they cant replace anymore parts they tell me to contact Samsung about thier warranty. I'm still dealing with this issue and Samsung asks me why sears isnt taking care of this matter for me???? Terrible place every time we had a question sears workers couldnt answer it and had to wait for the owner to get back to us everyte to answer queations. They wasted 2 months of my time. I was told bu Samsung I have to go through thier process now to get a new refrigerator replacement!!!! Terrible I will never shop here again! Melissa read more

The best service around!! Great products at good prices. Very knowledgeable staff and courteous. Easy delivery setup!!