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    Rockwood Design

    Rockwood Design

    4.0
    (7 reviews)

    This rating is for the overall final result of our 6 months working with dick rockwood. We put an…read moreaddition onto our split level and it came out amazing and exceeded our expectations. I will say, it wasn't anything wild or crazy design wise. Just bedrooms and bathrooms on the new floor, but still. The front of a split level can look very flat, dick suggested certain designs (window placements, gables, etc) to break it up and it looks gorgeous. That being said, he was terrible to work with overall. Not once did he or his office reach out to us- it was 100% us calling or e mailing him for updates on our plans. Usually the drawings were done days sometimes weeks before we got them due to us constantly pressuring dick for an update. Miraculously almost every time we'd receive updated drawings, dates would go as far back as 4 weeks! It really held up the process with the builder. He was completely non existent via text. We'd have to call him repeatedly before he would decide he got annoyed and finally pick up. I will say if you can overlook and deal with this stuff, he is truly one of the best around at his craft and in the end was worth all the headaches with lack of communication since the final product is perfect for us and exactly what we wanted. He knows his stuff and has great insight on what will work and what won't.

    We were looking for a home addition design and Rockwood was recommended to us. We spoke with one…read moredesigner on the phone and set up an in home consultation. He cancelled the day of so a different representative (Dick Rockwood himself) came to the house and we sat down for 45 minutes discussing the project. He was very nice and attentive at the meeting. We thought we were on the same page when he left with rough sketches. Rough measurements were taken that day along with pictures. The only communication from the Rockwood group towards us after that day was requesting payments at their deadlines which we paid as asked. We had to continually call to get updates on progress. We finally had sent multiple emails and called multiple times to get a copy of the drawings sent. When they were sent they were not close to what we discussed, they were executed by a third person that had not ever been in contact with us or had never seen the location. They charged $5000 for the drawings and never responded when we asked for redraws stating they were not in the ballpark of what we had discussed with Mr Rockwood himself in our kitchen. When we called to discuss the issues Mr. Rockwood was busy skiing in Colorado. He was nice enough to answer the phone from the lift and offered to call when he returned to town but it has now been 2 years and we have no resolution, no plans and no refund. In the 2 years since we sat down together there has not been a single call or email to inquire as to progress of the build out. They took the $5000 but we have not gotten any drawings from them to use. Your experience may be different if you live in a more affluent town or area as it appears these are the towns where this company prefers to work. We don't have a small house or budget but the town is not as affluent as surrounding towns where this company does most of their work.

    Longfellow Design Build

    Longfellow Design Build

    3.4
    (29 reviews)

    Worked across the street from us. Dropped an excavator onto our apartment. Very loud bang overnight…read morefrom their property. Chainsaw outside my window at 7am. Underqualified and inconsiderate. DO NOT HIRE

    If only zero stars were an option…read more.. Our experience with Longfellow was a nightmare. The whole story is long, detailed and gory, and is told in great detail below. But one anecdote distills it. The year during which most of the work was done was dominated by Longfellow's lies, neglect and their negligence in causing a massive flood which damaged large areas of our house beyond the construction zone, and caused a cascade of new problems, lies and neglect. After months of complaints, discussions, long emails that were ignored, drafting of formal legal documents, etc., we finally reached an agreement. Mark Bosnian (Longfellow's President) and I agreed as follows: -They would complete the remaining work at no cost and would forgive any outstanding invoices - I would take down any reviews that I had posted online (which I did) Soon after that phone call, I realized I had neglected to include one other request. A key element of our project was the construction of an outdoor shower which was very important to my wife. Although we raised it with Longfellow at our initial meeting, and many times after that, it was never done. After a year of hell, it was more important to get Longfellow out of our lives, then to get the shower built, so we moved to end the relationship. Unfortunately, it slipped my mind while I was talking to Mark and it was not included as part of our agreement. As a result, I sent the following email: "Hi Mark: Can you give me a call when you have a minute. It's not urgent, I actually have a small favor to ask. One of the things that went undone and that we just let go of was our outdoor shower. Personally, I'm not a big fan but it means a lot to my wife and I'd love to be able to surprise her with a shower that works. Ours is shot and needs to be fully replaced. I'm happy to order a kit if you could provide maybe two guys for what I can't imagine will even take them a full day. The only small wrinkle is that some plumbing work will be necessary - it has never worked since we got the house. But I can't imagine it's a big job for someone who knows what he's doing. We obviously don't need it until outdoor shower season. I'd be grateful if you'd be open to taking care of that thanks lee" Mark's response? Nothing. Silence, Crickets. Ghosts. And that's Longfellow in a nutshell. They will say and do whatever is necessary to mollify you in the moment and then they are off to the next sale. You're not even a memory until the next time you make a stink. When you scream, they wake up and it's the same dance. As soon as I post this, I'm sure my email will light up like a Christmas tree. Stay away from them. In any event, Longfellow failed to complete the project, leaving one relatively small item uncompleted, so I'm posting my review. Read on if you need to know more. ----------------------------- This is the demand letter I wrote under the Massachusetts "Unfair and Deceptive trade Practices" Act. A few things about it: "Tony" is our project manager We were ultimately credited for the flood costs. But with no backup receipts, detail or explanation for their numbers. They NEVER gave me the documents I asked for repeatedly over 6 months. Hmmm, they could be hiding something or they could be inept and didn't keep records. You choose. Not included (maybe it slipped my mind?) is the time they double billed us $30,000 for a new chimney. Luckily I noticed. Take it as reflective of their competence, or ethics as you choose. It is limited by Review size constraints. The whole thing is here: This is the limit of a Review size - the whole thing is here: https://docs.google.com/document/d/11mEa3sV_OvTqcKPwlgNXjhN5pXykv-2MZgdbrEyayZs/edit?usp=sharing Hi Mark - Although our project is finally nearing completion, there is one important issue that needs to be resolved before we can go our separate ways. I'm hoping you can help us obtain the documents and other information that we have already requested several times, but have not received. Until we obtain this information, we cannot me our relationship since they are required to determine the amount of refund owed to us by Longfellow as a result of a flood in our house. Background Our project - to be charitable - has not gone well. Even Mario has acknowledged this plain fact in as many words (Attachment A). Last February, while the house was in the care, custody and control of Longfellow, there was an easily preventable flood that caused a great deal of damage. Within days, Tony assured me that we would not have to pay for any flood related costs. That promise was repeated both verbally and in writing. Unfortunately, months later we came to learn that we had been billed for, and paid, yet undetermined thousands of dollars of flood related costs...

    Seashore Homes - contractors - Updated June 2026

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