Absolutely nightmare. As an American I traveled to Germany and wanted to buy my grandmother some new sofas. This company promised us one delivery fee, only to drop a bombshell on us with extra charges for delivery and taking away the old furniture at the time of delivery--none of which were mentioned upfront. Our salesman was Osman and he deceived us and pulled his scum sales tactics on us. This would have never worked in the US. In the US they would have gone out of their way to find a way to make things better. I guess they don't respect their German citizens at this company. We felt completely tricked and misled by their deceptive practices. Even when we called them they were zero help. This company's dishonesty was shocking. Their lack of transparency and integrity is a serious red flag. Save yourself the headache and avoid this company if you value straightforward and honest service. I'm exploring additional options to ensure the higher-ups are made aware of this issue. Zero stars would be fit but unfortunately it doesn't allow me to. read more