I ordered the moisturizer, cleanser, and toner in hopes that my skin would respond well (I have rosacea). Products took about a week to arrive, which isn't unreasonable since they were shipped from Ireland to the U.S. (Ohio). Packaged beautifully and included a beautiful shell as a gift. Sadly, the products smelled a bit funky to me and my face, within 2 days, was inflamed and broken out with postules. I contacted the company directly to inquire about returning the items. I didn't hear from them for 2 weeks. When I did hear from them, they gave an address, but no other information other than a few lines in an email that indicated that their products were specially formulated for sensitive skin and I shouldn't have reacted to them! It felt like they were brushing me off. Shipping from Ireland to the U.S. was $7.00 when I ordered the products. Shipping back would cost me $50! So now I am stuck with over $100 of product that I can't use. Companies who ship internationally need a solid return policy in place. It's my fault for not checking their return policy prior to purchasing from them, but I've never experienced this with a company. Now I have a "buyer beware" mentality for certain. I won't use this company again sadly. They have a beautiful website and beautifully packaged products, but their customer service needs to be a lot more solid and professional. read more