Just moved to Michigan and needed licenses and vehicle plates. Friendliest people ever had for DMV…read moreservice.

I have been here several times and I must say the employees are rude and more than a little…read moreobnoxious. Do better people, you are no better than the rest of us and my time is valuable to me and I have every right to inquire about the wait even with having an appt.

Great experience and fast service!…read more Appointment was definitely key in my opinion. I checked in for my appointment and stood right in line. I arrived 10 minutes early, so at my appointment time, I was already being assisted at a window. The associate was kind, and very detailed. I was in and out in 14 minutes. The key is having all your information.

Don't you dare come here without making an appointment!…read more I came here one Monday and after signing into the kiosk I wandered over to Bed Bath & Beyond and Best Buy. After two hours I came back and all the employees I had seen earlier appeared to be at lunch because there was only one poor girl calling people up to the window and they were ALL reserved appointments. A lady sitting next to me sighed that her number was next to be called; it had been for the last 45 minutes. If you have time to wait around, you're better off driving to St. Charles. They do get the job done once you are actually helped and get processes going fairly quick. Just make an appointment online and make sure you specify all the stuff you need to get done so you don't get everyone else's time pushed back.

For the first time in my 50 years of being licensed to drive, I've never had a positive experience…read moreat the Secretary of State until today, March 16, 2026. Located at the secondary complex, 7064 Crowner Dr. in Lansing, a gentleman named Mr. Marco was my assistant. He went above and beyond to help me resolve a matter. For once, someone at the Secretary of State office showed intelligence, empathy, and compassion toward customers. He was patient, didn't get irritated, and listened to my explanation. He considered my reasoning, found a solution, and resolved the matter simply because he wasn't afraid to do his job. He wanted to help, and he's definitely the type of employee who deserves recognition for outstanding service. If only the Secretary of State had more dedicated employees like Mr. Marco, the office would be a much more pleasant place for business. Thanks again, Marco.

Back again this year! Like last year, I arrived on the 2nd of the month, only this time, I arrived…read moreat 1:30pm, hoping the crowds would be less. Ever try to fool-proof something? Yep, the fools continue to get thru. Same here today. Just like last year and the years before that, lots of non-English speaking customers who don't have a clue. The staff is pleasant and courteous to all.

They are so slow. They take care of one customer then rest for 10in. Then they come back and do…read moreover again. They have 12 windows and only 3 opened at a time.

The new office is large and quick in and out with an appointment. The concierge tells you where…read moreyou should be in line. In and out in 10 min

Friendly service with a smile. I got the impression that the agents behind the counter were…read moregenuinely interested in helping everyone who came in. They were problem-solvers. When my wife first came in to take a driver's license exam, she forgot her glasses. The agent asked her to try to take the eye exam right away to see if she would need to go back home and get her glasses or whether she could see well enough to continue with the exam. I was there for about 40 minutes while my wife took her exam, and I observed 10-15 interactions between the staff and clients. In every one, the staff were helpful and friendly. They were also seemed knowledgeable and were good at working out non-routine problems.

This Sec'ty of State's branch office is AWESOME! The receptionist is SO FRIENDLY and HELPFUL…read more Showed me how & walked me through the Express Machine's renewal process. It took LESS THAN 5 minutes to renew my driver's licenses AND my car's registration. Just had to have a debit or credit card for payment! Easy-peezy!

Terrible set up. You pick an appointment time and find out about 6 others have the same time. It…read morewould be nice if you were called up at that time but 15 minutes after your appointed time you get to go stand in line with the others who have the same time. You can see why they are behind, there are 12 possible service windows but only 4 or 5 employees working them. Talk about poor management, each window could be making money if open. Almost every one there has to pay something for the service they need. It's a CASH COW business. Help get the unemployment numbers down Jocelyn Benson and hire more people. Right now your service stinks. This is a perfect example of a politician running a business. PS Don't try walking in without an appointment. It just doesn't work.

I believe, going forward/after coming out of the crisis that is COVID the set appointment (and…read moreonline and kiosk and same day openings) will be a welcome relief to all Michiganders. Having to take a day off work to sit in an SOS office for possibly hours on end was never anyone's idea of a "good time". I applaud the change. I was able to renew everything by mail while my mother walked into a Kroger kiosk to handle her SOS business, while another friend was able to call and get a next day appointment. All very happy with the new process (and not having to sit in an SOS office for hours). Thank you Jocelyn Benson.

I had an appointment with a confirmation number and when I went to check in the guy at the front…read moredesk, said I don't have an appointment. I showed him a confirmation number. He was very rude not helpful. Didn't offer any help terrible employee service.

the secretary of State 1270 Pontiac Rd in Auburn Hill Michigan is the worst place to visit . It's…read morethe 2 black lady's in there who is always rude and disrespectful every time . and I'm not the frist person to say this. this was all over fb how rude and very unprofessional they are to people. I could not get my tags for my vehicle. I had to reschedule for another appointment somewhere else out in Rochester Michigan. Something needs to be done about these ladies.if I could give no star I would.

This was my best experience ever at the Secretary of state. I went to the Oak Park location and…read morethis young lady Fatimah was amazing. She went above and beyond to help me with what I came in for and additional circumstances.Thank you so much for being a lovely human being. It felt amazing that it is still nice people out here in this world today.

I love this location. I will go out of my way just to come over here to get my DMV transactions…read morecompleted One of the most helpful, courteous, great service Secretary of State office I have ever visited. The customer service is superb. They treat people like people. They are fast and expedient when getting your drivers license in any type of DMV actions needed. Keep up the great work. Thank you for helping me get my disabled placard because I am a disabled vet. Thank you for all that you do t in taking care of veterans.

Let's be honest: nobody likes going to the Secretary of State. (If you're a follower in a part of…read morethe country where there's no SoS it's the equivalent of the DMV.) On a good day it still probably only racks up 2 stars from me. That's apart from the late, great SoS at Washington and Congress that somehow no-one knew about and I could always get in and out of. That place was a 4 star review at least, but I never would have reviewed it cause I didn't want the secret to get out. As it was it probably closed up to lack of business. I only went in to renew my tabs yesterday, and was going to give one of those computerized kiosks where you can just do it yourself a whirl for the first time, but when I walked in I found a large cardboard stand up cruelly bearing the image of one of the kiosks, saying it had been relocated to a nearby Kroger. Well, I was already there, and the weather was lousy, the roads weren't great and it was only 9:15, a mere 15 minutes after opening. How bad could it be? I walked up to a touchscreen, put in my phone number and got a text saying there was 48 people in front of me. I inwardly groaned, but I've waited in queues longer than that at these places; at least I could sit down and mess around on my phone. I figured it might be an hour. It ended up being two hours before they got to me. You can now make appointments and for awhile it seemed like only appointments were being called up while us walk-ins languished. At one point a guy in the row ahead of me started loudly protesting this. At another I got a text saying there were 10 people ahead of me. This would have been good news had I not received an identical text 15 minutes prior with the exact same message! A quarter hour later and I get that non-update. No progress whatsoever. That appointment stuff was really a drag. It's like if you went to Cedar Point and the ratio of Fast Lane people to regular ol peasants was way skewed and only Fast Lane people seemed to be getting on the roller coasters. A couple times the lady next to me said she should gave gone to "that other Secretary of State". I didn't bother asking which one, but maybe I should have. I feel like the one by my parents condo at Metro Parkway and Gratiot gets comparable crowds and eats through them a lot quicker. When I finally got up to the counter I do have to say service was fast and friendly. So don't think this one star stink bomb is aimed at the long suffering clerks who have to deal with an endless succession of cranky people. It's this understaffed, annoying bureaucratic government institution I resent. I guess next time I know to make an appointment or go to Kroger.

absolutely amazing service! I was a walk in and was told I may not be able to be seen (it was 3pm…read moreon a Frida, with no appointment availabl) I assured them I would wait, just in case I was able to be seen. About 7 minutes later the nice lady at the check in called me up and let me know she was able to get me in due to a cancellatio! I couldn't be happier with the service and the employees and the welcoming environment !

I would give 0 stars if I could. Lady at the desk as you enter was rude and then I waited 1.5 hours…read moreto be called! Finally, I went back up to her and she says " you must not of checked in" Yes! I did...she asked me for my appointment time and name... Then said have a seat and wait to hear your name called....Only 3 people were working.... and a huge group of people waiting to be called! Horrible service! Whoever runs this place needs help!