I wish I could give negative stars…read more This company is horrific. I have had multiple pieces of furniture completely ruined, irreplaceable, antiques completely broken and unable to be repaired. This was without question the worst moving experience I've ever had. I've used multiple movers in my personal life and as an interior designer for my clients. The manner in which my furnishings were treated, the money spent for moving and storage with this company; I truly could not be more unhappy, disappointed and candidly offended by the lack of customer care.

Quality customer service would mean fixing what you broke! I will do everything possible for people…read morenot to choose Planes. They don't and haven't taken responsibility for damaging my refrigerator. I'm still thinking about what do to next. They came into my home and with 3 guys couldn't get the refrigerator out of my house without causing damage to the front right door of the refrigerator. The movers didn't wrap it to protect it, they didn't take any precautions to protect the refrigerator. They were negligent in damaging my refrigerator. There were many things they could have done, but apparently it was the movers first time ever moving a refrigerator. Please DO NOT ever use Planes Moving and Storage!

Got a storage unit all in a day. Thankfully for the convenience provided. The process was super…read moreeasy. The customer service was great. Definitely recommend!

Ty and the other folks with Extra Space have been great to work with. Very accommodating. We have a…read morelot of units and they always make things easy as we add more. The place is clean and easy to access and move throughout.

Last minute I needed a storage unit and I was able to set up my complete storage unit online…read morewithout ever going in until my Moving Day . I was able to handle everything and then I've been checked on twice which is amazing Chris who called me today was amazing . And the cost is amazing

Super easy. Excellent communication and support with this "extension of home" usage. Staff is…read morefriendly and present. Awesome!!

I had no issues renting the storage unit for several months and I paid every month the problem is I…read morehave moved out of the unit and they are harassing me for payment unit 1025 does not have my stuff in it anymore no one ever answers the phone all those locations and not one live agent I replied to an email showing a picture that my unit was empty and cleaned all they ever worry about is if you took the lock stop harassing me I was told this would be taking care of Signed a past pissed tenant

I have had my belongings stored for over 3 years some of which is sentimental items that belonged…read moreto deceased family members. A ton of collectibles over 30 pair of Jordan's mainly and a handful of Nikes , 2 75 " flat screen tv , a laptop, 3 phones , NFL collectibles tons of cards , nfl bobble heads , other NFL items including lots of Dallas cowboys items in packaging , mustang jacket , mustang house phone, coin and bill collections , jewelry, antique items that I have been collecting, a lot of Marilyn Monroe and Elvis decor , car system , about 20 pair of women's boots , clothes , a wand vacuum, portable shampooer , rug doctor , big rugs , bedding and a lot of these items still brand new as I've been trying to find a place and even more . I went to remove my items and there was a lock on my unit which makes no sense I have not been in viol of my lease , my payments come directly out of my account and I have documentation that proves that. I tried to ask when the lock was placed , why is was placed , why I was not notified and NO ONE has any information or answers for me which makes no sense at all to me because being in the management field everything as such should be documented so this is definitely poor management. But the excuse they give me is because my September payment for this month declined inwhich I told them that is a BS excuse because I've been trying to get my stuff out since before the beginning of September and it declined because I took it off of autpay for this month because I've been trying to get my belongings out to vacate the property. So then they had contacted management it took awhile for management to get in contact with me . And when I spoke to management he had said he put a combo lock on my unit and that he would text me the code for it well now the gate code is changed so he said let him know when I'm there and he will open the gate. Well I still never got the message with the combo for the lock and I still have not gotten ahold of him. And then I call back again and I'm told I can't get into my unit until I pay my balance for this month and I had already let management know I plan on vacating and I'm not going to be paying it inwhich he was ok with . But I've been getting the run around the past 3 weeks and I'm getting very frustrated as something isn't right. My unit had no reason for my lock to be removed, nor their lock put on it rather I'm active in it or not because it is still faithfully paid every month and I have not violated anything in my lease agreement and it has my belongings in there , collections of all kinds , personal items , household items , my grandkids things , sentimental items etc. and now I don't what's going on or why I'm getting the run around and I definitely don't understand why no one can tell me anything and literally have zero answers for me. Shouldn't things like this be noted in my account and shouldn't I have been contacted? this is making me very upset and messing with my anxiety, PTSD and my nerves at that which in return messes with my chrohns which is very painful at times. I've had to pay my help to go help me move inwhich I've been unsuccessful because of not being able to get in and I've rented a truck but I can't keep it because I'm low income so I'm out money that i have had to borrow at this point to jus keep getting the run around. I just want my belongings and ALL of my belongings and I want some answers.. and from some of the other reviews I've read I would stay far away from this company.

Going on a year with my rental unit and couldn't be more pleased with the experience. Just got a…read more"yearly follow up" email, otherwise I haven't been bothered or pestered with marketing since activation! Setup was quick and easy on line/ over the phone. And the facility is great. National company so I'm not sure about other locations, but this one is easily accessible, clean and well lit at night! Good rates as well, and never too crowed. Highly recommended for a storage facility if you're near the east side!

Staff is very friendly. Thought I signed a contract for amount of storage. Price raised shortly…read moreafter renting and was getting ready to raise again so decided to get out, 4 months was long enough.