UNPROFESSIONAL MANAGEMENT…read more I came to this location on 12/22 around 4:30pn to cash a 401 K with my husband. They close at 8. Our tellers name was Veronica, and she was very sweet. She told us the check would have have to be verified by Merrill Lynch, which was no problem. We gave her his ID and she began the verification process, which required her to call Merrill Lynch. The wait time from Merrill Lynch to speak to someone to verify was 9 minutes, she politely and worrisomely asked if we minded waiting. We told her not at all. We waited about 8.5 to 9 minutes before the assistant "manager" Joshua approached Veronica and and asked her what was going on. He then proceeded to tell us that he would have to hang up that verification call, and recall to have them call them back. I asked him why we couldn't wait the extra couple minutes for an operator to come to the phone since Merrill Lynch said totally wait time would only be about 9 minutes. Joshua then stated "We've already waited 8.5-9 minutes and they haven't came to the phone" I responded saying it should only be a couple more minutes then. He then stated " IM TELLING YOU WHAT WERE GOING TO DO! We are going to hang this call up, Veronica is going to call them back and have them call us when they are ready" I explained to him that, that would restart the amount of time it takes to speak to an operator. He then stated the reason it had to be done like that was because it was his decision as a manager to cancel Transactions that take too much time. He can't have this transaction go any longer. There we're no customers waiting in line, and there were at least 4 employees sitting down swirling there fingers with nothing to do. He then hangs up the call to the operator at Merril Lynch anyways and when he calls back the wait time is now almost 20 minutes. He told us we need to leave and he would call us over the phone to call us back to the store when Merril Lynch calls back.. in 20 minutes. Instead of just finishing the transaction with a customer, he's more concerned with transaction time and makes us leave to come back. This place treats you like fast food drive through. They treat the customer that's there like a nuisance because management is worried about times then actual respect and professionalism! Ron the store manager witnessed the whole interaction and seemed to agree with his Assistant that they should dismiss us instead of finishing our transaction. Veronica was absolutely amazing and you could tell she was uncomfortable with her managements decision. If you had more employees in management like Veronica stuff like this probably wouldn't happen. Speedy cash, I highly recommend upper management look into Joshua and Ron's store practices and professionalism.

If you need a loan from Speedy Cash. Go to a loan shark. They add on to your loan, if you change…read moreyour payment date. Even if it's just the next day. If you get a $700 loan, you owe them $1900. Don't do it.

My car was repoed and sold at auction. when repoed, my sons tools were stolen from the trunk which…read moretitle max denied and they said pics of contents were taken by the driver. i received a letter 3/6 stating I had $250 refund owed to me, as my vehicle had fetched $2900 at auction. Mind you, I had a $1000 loan. They have given me the run around for two weeks and "Jana" will not let me have the information to speak with anyone in a supervisory role. She has no idea what she is talking about and just lied and told me that my phone had them blocked or I wouldn't have gotten a letter. she can't tell me if a check was mailed I didn't receive, and keeps saying she is waiting on this regional manager to answer her about a trace on a check (if any check) was cashed. Just give me the $250 owed and I'll quit calling. Y'all are quick to repo cars and rake in the dough, but act like customers are slow and dumb and will believe anything when its obvious you are stalling. I won't get tired or give up.

Anthony was such great help and definitely a hard worker! He made sure all the customers were taken…read morecare of and made sure we got what we wanted. He explained everything very good! Definitely 10/10

The people at this location is so unprofessional, Ghetto hood tones in their voices and do not know…read morehow to return phone calls. When I finally did talk to someone about my application that I put in online, I still had to wait almost a Day for them to get back with me. She didn't even know how to say that I can't approve this loan for you at this time she was just like we can't give you this loan! And she didn't even offer less money than what I was asking and that would have been fine with me! I guess it's just meant for me to continue to do what I'm doing and not even try to get a loan from them. The interest rate is high as a giraffes ass anyway.!!!

Today a wrong payment came out of my account. It was supposed to be around $300 but instead some…read moreextra numbers must have been typed and I didn't catch it. The payment drafter over $3000. I called immediately and the company that would have received the payment said they did not received the payment. The bank said it was already processed and there was nothing they could do. I called the company three times and they said their process is I would have to wait for the payment, then there is a 14-21 day hold, then they would send a check. This could be close to a month of me not having access to "my" money all over a simple mistake. My job pays once a month and I would not receive payment from this mistake for almost a month as well as from my job. The most my bank seemed to be able to offer me is a loan. They said there was no stopping a payment that processed that day and even though the other compay said they did not get the payment yet. I am without thousands of dollars for quite a while over a simple mistake.

Super friendly and helpful, helped me get a loan to help my credit and helped me save!read more