The only reason I continue to stay with this agency is because I really like my agent. Every time…read moreI call into this office no one answers...EVER! I know that they are losing so much business because of this.

We are moving to TN next month and need homeowners insurance for our new house and also need to…read morerenew our auto policy so emailed and followed up with a call to get all the details. Brooke was so helpful both on the phone answering all my questions as well as via email. I don't even care if I can get a better rate anywhere else... the personalized and friendly service I got here pretty much outweighs a slight discount I might get elsewhere! Thank you :)

I received an invitation in the mail to call this company for an insurance quote. Our renewal for…read moreHomeowners and Auto insurance is approaching and unfortunately there has been an "across the board" increase. That increase was substantial enough to prompt me to give them a call. I spoke with a very nice, professional and genuine young lady named Brooke. She entered all info into their system, patiently and thoroughly answered all of my questions, and then she proceeded to obtain their best possible quote pertaining to our particular insurance needs. Not once did she make me feel that my concerns regarding cost etc. did not matter. Her goal was to satisfy me as a potential customer, and her diligence made my insurance shopping experience a pleasure. I would 100% recommend this company to my friends and family.

If you are looking for an insurance company, this is the one you want. Shelia the office manager…read moreis phenomenal at taking care of her customers. She goes over and beyond to make sure her client's needs are met. She is like a family friend rather than an agent. When you walk in the door she makes you feel welcome and valued as a policyholder. She listens to your needs and she will go to bat for you if you have problems getting your needs met. In addition, the owner of this agency is just as committed to customer satisfaction. I will give you a personal example. There were very strong winds that came through our town and damaged my roof, not substantially, but enough to need repairs. I called Nationwide and talked with an adjuster. He was slow to respond and was uncooperative, to some extent. I called my agent and Shelia was very understanding and assured me that this was not normal for Nationwide and that she would find out where the problem was. Within an hour, the adjuster called me and started the ball rolling again. Unfortunately, it was the same adjuster and he became uncooperative once more. I again called my agent, and this time she contacted the owner. He also assured me that this adjuster is an outlier and he would take care of the problem. Within hours the problem was solved. The adjuster called, apologized, and took care of the damages to my roof. While my experience with the damage to my roof was disappointing and somewhat stressful because of the adjuster, I would never leave this company because my agent and the owner took care of everything for me. I was not alone in dealing with the adjuster. I had someone on my side helping me through the process. I felt safe and that everything was going to be alright because of this local company - and I will not go anywhere else. When damage occurs to your property, it can make anyone anxious and frustrated. It is wonderful to know that there are people out there who can help mitigate the stress of the situation for you - and make everything better than new, again.

If you want a shark type commercial loan this is your bank. On a commercial loan I was involved…read morewith Capstar Bank demanded a clause in the commercial loan docs that required the tenant to send them the rent not the property owner. After Capstar deducted their loan payment then the property owner would get paid from Capstar. Imagine you owning a commercial property and your tenant pays the rent to the bank and not you. This reminds me of a government overreach infringing on individual property rights. I don't recommend this bank for a commercial loan.

I got sick of just being another person when I walked into the bank and needed help. In general, I…read morefeel like most banks act like they're doing you a favor keeping your money safe and don't pay enough attention to you being happy with that decision. Capstar doesn't feel like that at all. They sent me a Christmas card. It wasn't hand-written or anything, but the goodwill goes a long way. They're super helpful and attentive whenever I go in, and they are quick to take care of any issues I might have. Minus one star for not having the most convenient locations.