Best bank in Sioux City :) They are always friendly and informative and work quickly.read more

We were first time homebuyers and very much intimidated about how much we didn't know about the…read moreprocess. Although we were not approved right out of the gate, the team at Heritage really showed that they wanted to help us achieve our homeowners dream. Teresa DeWolf put us in touch with their financial coach Brandie. In no time at all Brandie guided us to where we needed to be. We can not recommend enough the great folks over at Heritage Bank.

Great support, customer service, superior web support as well. Did I mention the most friendly…read morefolks in the locations?

They allowed someone to pull out in person a crazy amount of money from an old woman. Entire…read morepaycheck and won't help her at all!!!! Through the drive thru. Very suspicious and now she can't pay her bills. Completely unacceptable...... But the thief, which is more likey a teller, can live their life!!!BS that your money is insured and safe folks!!

I sent the following email to a Great Southern customer service supervisor, and did not receive a…read morereply in over a month so I am now posting it here. I am writing today to describe a very disappointing experience my wife and I had yesterday at one of your local branches. My wife and I have been customers of your bank for over 30 years. You will not find a more loyal customer base than our family. Great Southern Bank 620 E. Harrison St. Republic, MO 65738 Time of visit to this branch: Approximately 2:00pm Date of Visit: 2/12/24 My wife and I entered your bank branch at approximately 2:00pm on Monday, February 12th. When we entered, there were two tellers at the front counter, and no other customers in either the bank or the drive-through. I believe the greeting we received was something like "hello", but certainly was not a welcoming "Welcome to Great Southern Bank" or "How can I help you today". Therefore, we walked up to the counter and I said "We need to close our accounts please". And yes, I did say "please". At that point, the teller on the left simply stared at me and did not say anything. The teller on the right who was on a computer did not look up and did not say anything either. This lasted for at least 10 seconds, what seemed a very uncomfortable amount of time with no response from either of them. Therefore, I looked at the teller on my left and said "Um, that wasn't a hard question, but you look like you don't know what to do". He still said nothing. The teller on the right, not looking up from his computer, then said "He doesn't, I'll be with you in a minute". Ok, that was a completely unsupportive and inappropriate comment to make about a co-worker, and certainly did not instill any confidence in my wife or I. The teller in my right then took our photo ID's, asked us a couple of questions, and closed the accounts giving us cash. At no time were they friendly to us, or ask us why we wanted to close our accounts. The both seemed generally disinterested in the entire transaction. When he was done giving me the cash, I said "thank you, now I need to give you some feedback. When we walked in and said we needed to close our accounts, an appropriate response would have been something like "Sure, I'll be happy to help you with that" or, I'm sorry, I'm not sure how to do that but my partner here can assist you in a minute". Instead what we got was blank stares and silence." While I was saying this, the teller on the right interrupted me forcefully and said "I don't need to listen to this, and you need to leave the bank now". I said to him in a calm voice, never yelling or using any profanity, "No, I'm not leaving the bank until I tell you what I want to say". He said, "that's fine, then I'll just call the police". Wow, is this how you train for de-escalation of situations at your bank? One constructive comment said in a normal tone and they jump right to "I'll call the police"? So I said "go ahead, call the police. I would welcome it because I'm not doing anything wrong". During this time, a woman who may have been a branch manager walked through the lobby and into her office next to the front counter. She could hear the entire conversation, but refused to make eye contact with me when I looked into her office, uncomfortably looking away instead, and made no attempt to defuse or redirect the situation. She simply left us out there and did nothing. At this point, I said, well this is the reason we are leaving Great Southern, because customer service no longer seems to exist. At that point we left the bank. Now, I understand your tellers have to deal with all kinds of frustrating clients. Our current political climate has normalized all kinds of inappropriate behavior. However, there is much they could have done to make that a positive experience when I entered the bank so it never came to that. My biggest concern is that all I did was tell them they could have been more friendly and helpful when we came in, and they immediately escalated the situation to threats. I would suggest some additional training not only in quality customer service for this team, but also in de-escalation techniques. The behaviors they displayed yesterday put your branch at risk of further unnecessary incidents. An appropriate response to my concerns would have been something like: Sir, you are absolutely correct - we could have been more welcoming and could have better explained why my partner was unable to help you until I was free. I apologize. That's all we wanted was some recognition that they could have done better. As someone who has worked in customer service for most of my career, I'm aware of the many things they could have done differently.

I just read some negative reviews about Great Southern Bank. My experience with Great Southern…read moreBank has been one of easy convenience and a comfortable experience. I have been doing business with Gt. southern for over twenty years and my first home mortgage was with them. The transaction was fantastic in every way. When my debit card was lost, they took steps to immediately issue a new card. The staff has been so very friendly and helpful in advising on many financial issues. I first banked with Gt. Southern at Nixa, but for the last twenty years here at N Glenstone. I give them a FIVE star rating.

If I had a dollar for every minute of my time this bank (specifically mortgage banker Diana Koontz…read moreand Chris Kruger) has wasted I wouldn't have needed the Mortgage to begin with. Do yourself a favor and go anywhere else for your banking.

I started banking at SFCU in high school. I love that whenever I call or stop in, I am guaranteed a…read morefriendly greeting, accurate service, and thorough explanation! The employees go above and beyond to make sure I understand my banking options. They are reliable, friendly, and accessible! They have my best interests in mind!

Knowledgeable, friendly staff. They were very resilient during the COVID scare, still keeping…read moremembers first. I am a lifelong member.

Back in August I had a merchant charge me $727 on my card and it should've been 127 and I called US…read moreBaNK right away to have them fix it this was clearly a mistake on the merchants Park I just received a phone call from US BaNK and they told me that my time has passed that they cannot give me my money back because the merchant did not call them in a timely manner. I have been trying since August to get my money back needless to say they pulled $727 out of my account on December 22 right before Christmas. I am done with US BaNK I would never recommend anyone opening an account there they are not for the people. I had a supervisor call me and tell me there's nothing they can do I do not believe that she told me I needed to hire an attorney. Shame on you US BaNK I have been loyal customer with you guys for 25 years. I will take my money somewhere else

Zero stars is better and more accurate! Terrible customer service will not help customers when they…read moreare trying to balance their own account overseas! Bank elsewhere!