Cockroach. Big fat cockroach found in the sink at 4 AM. Called for housekeeping to remove it and…read morethey did not come for 10 mins which is a long time for someone who is extremely afraid of roaches. And where there is one roach, there's usually a family. I would expect at Radisson hotel to be cleaner and roach-free. Their king sized bed is actually two double beds pushed together. Sleeping near the middle of the bed meant back pain since it is not one big mattress and we were essentially sleeping on the edge of a double mattress. Another downside is that they would not allow for strong smelling fruits and foods to be brought into the room. I wanted to purchase a small handful of dried fish and local delicacies as souvenirs, but I didn't want to be fined by the hotel. Our flight left early in the morning so we couldn't find time to go before the airport. We didn't have a chance to visit any of the amenities. The pool looked nice from afar, and we wanted to visit the spa but we could never make it before 10 PM. The location is generally good as it's close to the mall where you can dine, shop, and exchange currency. Overall, this stay was incredibly disappointing.

Overall, enjoyed my stay here. There's a walkway right into the SM City mall next door which is…read moreplentiful with restaurants and shops and salons. The gym in the basement has very basic aging equipment though, and the pool was emptied out at the time of my stay. Nonetheless there's a big grassy field with hammocks and the pool bar was open but quiet. I got a Suite which was very spacious and came with lounge access with happy hours and daily clothes pressing complimentary. The breakfast choices were good. I especially liked their Chinese food selection of dim sum and fried rice and noodles and congee. My only issue was that as a night shift worker, they weren't able to accomodate any requests for overnight housekeeping. Still on the whole it's a solid 4 stars.

Marco Polo Plaza Cebu : A Classic That Still Holds Its Own…read more This was once the iconic Cebu Plaza Hotel, and you can still feel the grandeur in its bones. The lobby alone sets the tone, spacious, elegant, and rare for Cebu. It's perched up on the hills of Nivel, and while the mountain view could've been spectacular, the sightline is unfortunately dotted with informal settlements. If I were management, I'd invest in reclaiming or screening that side, it's the only visual detail that breaks the illusion. The rooms, though, are beautifully maintained. Ours had a great layout, a soft bed with dreamy pillows, and a spacious bathroom with excellent water pressure and consistent hot water. It's the kind of setup where you can actually rest. Room service at night? Surprisingly excellent. And the front desk and bell staff were sharp, polite, and fast. everything you'd hope for from a hotel of this caliber. Food-wise, Café Marco still delivers a solid buffet. Breakfast had good variety without going overboard. Dinner was also well curated. Their Chinese restaurant, Hai Shin Lou, brings an upscale option to in-house dining, and the Lobby Lounge is a great spot to unwind with drinks or dessert. The service across F&B outlets was consistently attentive. A couple of downsides: the road leading up is currently under repair, which means getting to the hotel takes patience. The traffic's real. But that's a temporary issue, nothing to hold against the hotel long-term. Would I stay again? Absolutely. It's one of the few hotels in Cebu that feels truly grand, without trying too hard. Fix the road and tweak the view, and Marco Polo can easily reclaim the top spot as Cebu's flagship luxury stay.

This hotel is fine. It's above average compared to the usual fare, but there were just a few quirks…read morekeeping it from a 5-star experience. Checking into reception was easy enough, and the staff was very friendly. Our room was clean and well-maintained, but the shower was... interesting. Hot water worked fine if we would figure out how the knobs worked. One of those installations - it looks cool and modern but not very practical or actually easy to use. The hotel breakfast buffet was overpriced in my opinion. They had some good options, but that would have been an expensive breakfast even by U.S. standards without anything particularly special. (Hint: If available, opt for the unlimited dim sum at the hotel's Chinese restaurant instead.) I also took advantage of the spa and gym. The massage was a good experience (though I couldn't charge it to the room which was led to a mild snafu.) The gym was a good size and decently equipped with weights and a treadmill. The exercise bike wasn't working to my chagrin though. We also generally noticed small details - The hotel wanted to be very upscale and fancy but things were misaligned during construction and there was just a general lack of attention to detail. Overall, if you can stay here for a reasonable rate, it could be worth it, but, at the end of the day, you get what you pay for.

Booking I had difficulty booking my reservation…read more Particularly, submitting payment for a package rate. The third-party payment site used by the hotel's reservation system would not accept several of my credit cards. These have successfully been used overseas in the past. Also, while the hotel accepts American Express, the payment site does not. Transfer For 1050PHP, I opted for the hotel transfer. Although my flight was delayed an hour, the pickup occurred without a hitch. Due to issues with Grab during my stay, I also booked the airport transfer for the same fee. Check In Check in occurred without issues. There was a wait as there were only two check in desks. Most importantly, I got my room key around 2pm, an hour before the posted check in time. Housekeeping During my stay, housekeeping was exceptional. Several times, I needed an item from the vanity kit. The following morning, housekeeping left an unopened vanity kit while leaving the opened kit in the bathroom. The room was pre-stocked with a bottle of filtered water. As I had opened but not emptied the bottle, another full bottle was left in the room. Club Room Unfortunately, the club room was not properly stocked with soda. Often, either soda water or regular coke was not stocked in the cooler. I would need to ask staff if there were any left. The soda was in the supply room. Misto Restaurant Breakfast at the restaurant was the biggest disappointment. Many times, I would be seated at a table not properly setup. When I looked around, none of the tables were. When I notified the hostess, the situation was not resolved the following day and was never. The staff lacked training. On the occasions I would submit an egg order, I had to flag an employee to accept it. On my last day, I did not bother. Ayala Center The hotel shares a parking garage with the mall. On rainy days, you can get wet walking through the garage. The covered walkway between the hotel and garage prevented getting wet. Security Metal detectors were situated at both the front and parking garage entrances. My suitcases were scanned, as well as, shopping bags and backpacks whenever I entered the hotel.

We had a wonderful experience from our 3-night stay in Seda. Conveniently located in Cebu Business…read morePark, it is surrounded by lots of restaurants, bars, and shopping areas. Ayala Center, one of the biggest malls in Cebu, is literally a few steps from the back side of the hotel with more dining, shopping, and entertainment options. Its location could not have been more perfect! Our room was spacious with a beautiful view of the city. The staff were very friendly and helpful. The hotel amenities include: pool, restaurant, business center, fitness center, laundry service, car rentals, and a rooftop bar. Daily breakfast buffet was included in our accommodation, offering both continental and filipino breakfast food items. Although they have an impressive variety of food choices, they served the same foods every day we were there. Pro Tip: Bar offers Happy Hour Buffet is between 6AM-10AM daily, Come early on the weekends as this place gets overcrowded, and they have a waitlist! Overall, I would come back and stay in Seda. Definitely recommend this hotel!

Late upload- A…read morefabulous place to stay...long term...a few days or day pass, your choice Due to the resorts popularity and the elite (famous artists/actors & families/business socialites) icons spending their mini stay in this resort, prices are extremely high. However, they do give amzing service to the most parts where needed. The lobby is a bustling line of patrons patiently awaiting to check in, a good 30 to 60 minutes on a busy day and perhaps longer on busier season and special holidays. They don't leave you unattended while waiting, a fresh juice and pastry is served while standing in line After checking in you can explore the massive hotel inside and out. There's a lot to see and check out. The rooms are great and modern, I mean I could get a phenomenal room at Cesar's Palace in Vegas for a cheaper price but the hospitality and service here is superb (i think that's what you're paying half the price of your stay!) There's an array of food to choose from. Asian cuisine, western cooking, a few Mediterranean dishes and of course the staple dishes of Cebu. The menu changes from breakfast to lunch and dinner. You will enjoy tasting dishes you have not tried before and the meal comes with your package. There's a list of restaurants and stores in the area to explore. You don't have to leave the resort at all. Anything you could possibly need during your stay is provided for. Sauna, massage, fitness and nature are at the tips of your fingers. Relax and enjoy your stay! A few photos to share with the best traveler uncle Arthur!

We have a pleasant stay in Shangrila Resort. It has a lot of swimming pools & clean beach. All the…read morestaff are very friendly & helpful but I would Like to mention Roland who goes out of the way to provide us with clean towels & coffee in the evening, really appreciate it. Good job Roland and thanks a lot, keep up the work.

This hotel is as good as it gets. I come to Cebu about once a year on business and this is the…read moreperfect location for me. It is very close to IT Park (where most call center/BPO organizations are located). They have very tight security everywhere around the hotel that makes me feel safe. It is a little annoying getting in via a car or cab as they have a three fold check to ensure you're a legit cab driver. The upside is that if I ever had an issue in a cab, I know the Marriott would take care of me. There are times of the day that it is difficult to hail a cab, and the concierge is happy to help pre-plan a cab at a specific time for you. The service throughout the hotel is absolutely amazing. They make me feel very privileged to be there. I don't know if I have ever opened a door besides to my room. They are so willing to help you get whatever you need whenever you want. I have also been coming here for about 5 years and have come to know many members of the staff as friends rather than as a typical customer service person. I think that the breakfast buffet is truly stunning in terms of options . Over the years it has been better than others, but this time through I was amazed. They have your typical omelette/egg stand as well as fresh pancakes and waffles to order. But they added a new curry bar that was absolutely delicious. Then they have a great spread of Cebuano, Japanese, US, Chinese, and Korean dishes. Also they have a fresh fruit bar where all you have to do is ask for freshly squeezed juice. The fresh OJ is FANTASTIC (and I eat about 5 mangoes a day in the PH. YUM). The location is not the only reason why I stay here. This Marriott is connected to Ayala Mall which is a big perk. I stay here for a hefty stint and love to be able to walk to the mall for other food options. It means I don't have to eat hotel food every day (although I think they have great options so I can). The mall has cheaper food options than the Marriott. Now that I'm on it, I'm sure that there are cheaper places that are just as nice in Cebu. I stay for business and security is my number one priority....and I feel very safe at the Marriott. Secondly, the location is perfect for what I am trying to accomplish. The pool is nice and well kept. They have 2 bars in the facility that are open 8am til midnight. Breakfast opens at 6. Other than that, you can order room service for food and the prices match the cafe/pool bar.

The rooms were great but there bell boy and security wont give courtesy to the senior citizen.They…read morewill just allow 5 min for the car to park in front in which the people will ride the car are senior citizen. The bell boy and security was rude to the guest.

This hotel has cozy and beautiful rooms…read more The food was World Class. i highly recommend this Hotel.

Mardin was amazing with getting my morning orders in for breakfast and coffee plus recommendations…read moreon this to do Monique had great conversation and hospitality during my stay. Great learning about her Don was great getting me checked in and mixing the drink during dinner Hana was also awesome during dinner times when she was up there ensuring it all ran smoothly Also I want you thank the chef that was at the executive lounge during the evening servings. Her soup making was on point and the spread was great too. I did her singing from around corner which made me sing the same tune in my head the rest of the meal. The hotel is a little off the beaten path but in a location to provide quick transit to Cebu City / Business and the airport. Also there a 1.6km route for running near the hotel if that's your thing too. Check in was a breeze and getting to my room was easy. Although it wasn't quick cause it seems like the elevators move slowly or and you can't really hear them when they come to your level for opening. Pool and gym are a highlight of the hotel. Neither was overly packed. I went to the Lounge bar/area on the top floor it provides great views and live music on the night I went. Chicken wings and fries could've been better. The room was just ok. I had a view of the water and another building under construction. There was an off scent when entering and felt like it dissipated over time until I left out and came back after some time. Bed was really comfortable and a lot of options came with my stay due to my member leave. Daily laundry was a + along with refreshing of the mini bar. I did return one night and my door was open. I sat at the end of the hallway cause I thought they were cleaning it but they were actually in the room beside mine and didn't know why my door was propped open. Overall I'd choose to stay here again due to a good location however maybe a different type of room and view.

I was impressed with the amenities and the level of service. Especially the infinity pool/bar on…read morethe roof. Back in the US I would never think of staying at Best Western! The only issue I experienced was during the early morning hours. The cable was turned off. Not good since I was dealing with jet lag. The buffet breakfast was delicious. So many choices to choose from. They offered a made to order egg station, American food options and traditional Filipino breakfast choices. The only issue I noticed was the poultry was not cook long enough. It was still red when I removed the leg on 2 different occasions. Lastly, they offer money exchange @ $1=PHP50.

The Crimson Resort and Spa is a beautiful beachfront resort located in Mactan, Cebu, Philippines…read more This was the fourth resort I stayed at during my Philippines trip. While the drive to the resort is fairly simple and the surrounding landscape is plain, everything changes the moment you arrive. Once inside the property is exquisite. Upon arrival, we were warmly greeted and offered a refreshing Cebu iced tea welcome drink. Check-in was quick and pleasant, and I was pleasantly surprised that my room was upgraded to a Deluxe Garden Room. The Deluxe Garden Room features a garden view, a large king size bed and a spacious open plan bathroom with a sunk-in tub and rain shower. The mini bar is complimentary on the first night and includes Cebu mango treats, orange and mango drinks and classic Filipino beer. There is also a mini coffee machine where one can make cappuccinos and mochas. A stay at the Crimson includes a complimentary breakfast buffet at their Saffron restaurant. I was amazed at the selection the buffet. Not only did they have an abundance of Filipino and Western dishes but there was also a congee and sushi bar. They pastry bar selection ranged from classic Filipino ensaymadas to native Cebu sticky rice. I also was impressed that they had fresh smoothies and juices along with a full coffee bar offering different specialty coffees. This hands down was the best breakfast buffet I experienced during my trip. Equally as impressive is the resort's pool area. Located right next to the beach, it offers breathtaking sunrise views and a serene atmosphere that is perfect for relaxing. One thing worth noting is that the resort rooms are quite far from the main lobby and restaurants, so guests will need to take the resort golf cart service. While walking is an option, it can be a bit of a trek. Thankfully, the golf carts are available 24 hours a day. Overall, I really enjoyed my start at Crimson Resort and Spa. The resort is beautiful, serene and peaceful. It is an ideal escape and perfect spot for a holiday vacation.

My partner and I were on vacation and stayed at Crimson on 4/28/26-5/1/26…read more On 4/29/26, we had breakfast at Saffron, lunch at Azure, and invited 3 of our family members for dinner at Enye since it was Michelin recognized. About 2 hours after dinner, 2 out of 5 of us started exhibiting symptoms of food poisoning (vomiting, diarrhea, and body pains). My partner called in the nurse, Alme, at 3 am and she gave him some medicine to calm the symptoms. The next morning, 4/30, my partner and niece (not staying with us) were still unwell. My partner had to go to the Crimson medical clinic 3 more times before he finally felt a bit better. We went to report the issue to Eshrey, who said she would escalate the issue to management and that was it. Ok, thanks? Now what? We were waiting for someone to follow up with us, but no one did. We didn't want to spend our entire day following up with these people so we let it go until the next day. Friday, 5/1, we went back to the front after breakfast and my partner spoke to someone at Concierge, who said they would follow up on the report. No follow up. Finally, at check out, we spoke with Eshrey again, who had no update on the issue and who made no offer to cover anything for our inconvenience. Ok fine, she's front desk so she can't do anything. We asked for the "manager", Janray, who told us that the case was under investigation (lmao) and that they can't be sure it was Enye's fault because we went island hopping the day before. Mind you, 30 of us went island hopping the day before and only these 2 people got sick after dinner at Enye. Can you please explain to me how this isn't Enye's fault? I understand that consuming raw or undercooked foods can increase risk of foodborne illness - fine. But the fact that the resort completely denied responsibility without even confirming that this was not their fault first, AND didn't cover anything on our behalf due to our inconvenience was incredibly frustrating. We spent so much money at their restaurants and had at least four spa treatments while we were there and they couldn't even pardon part of our dinner or any of the clinic visits we had to make. The resort itself is nice, but it is not worth eating there, getting sick, and wasting a day of vacation without the resort doing anything about it. Unfortunately, because of their terribly awful customer service, we will never come back.

The hotel was ok. Breakfast and pool were my family's primary reason why we stayed there. But, I…read moreforgot to consider connectivity aka internet. I needed to work some days, but their internet connections was horrible. I couldn't even open a website. I complained about it and asked the front desk where I could possibly get good connections , they just responded that they couldn't do anything since they're fully booked! If that was the test of me keeping my job, i would have lost it. The only bright side for me is that their breakfast was great! Ensaymada and all their breads, too! Plus it's not difficult to get a cab/taxi. (Lesson learned: if you needed to work online, go elsewhere. It was last minute that we decided to stay for another two days and moved to Seda Bloc. Try there instead.) Hotel Rooms were super outdated, too! As in!

We stayed at this hotel for a day long layover in Cebu. The last time I was at this hotel was in…read more2016. First, the front desk agents were super welcoming! It was just what we needed after a 5 hour flight from Japan. Check in was super quick and we were able to get to our room right away. The only downside was the room. It wasn't bad and it was definitely clean. But it was so outdated. It looked exactly the same as when I was there in 2016. The decor just needs updating. Bathroom was also very clean and had all the necessary amenities we needed after a long flight. And our room did have a wonderful view of Cebu which was nice We also went to the casino super earlier on the morning. Only tables open at that time was baccarat but almost all the machines I saw were working. We went to the breakfast buffet which wasn't included with our stay. There was a lot of good options and the waiters were quick to remove the used dishes.

Bayfront Hotel is clean and in a major part of the city. I think the environment and other aspects…read morelowered the rating. In another place this would be a ritzy motel. There are lots of well dressed locals enjoying the holiday, but it is slowing down an already understaffed hotel of this size. For Cebu, it's a bit oversold as a full service restaurant, claims to be near the mall and the beach but only one and a half of those are true. The hotel is across from a local bus station so the honking and street noise starts by 7am. If you are a hard sleeper, eat early, don't want a cocktail or don't mind not being near the beach, you can stay here and enjoy.

Overall not a bad stay here. The mall is right across the street and is in walking distance…read more However the walk is very dangerous with the traffic and no sidewalks. 7/11 is conveniently right next door for water and snacks.