Impossible to get ahold of. Left messages and emails, I'm not going to chase someone for my…read morebusiness.

Extremely Disappointed After 20+ Years with Jeni - Completely Abandoned Us…read moreMy husband and I have been loyal clients of Jeni for over 20 years, booking at least two international trips per year. For most of that time, her service was reliable, but unfortunately, it has dramatically declined in recent years. We started noticing issues with her responsiveness in 2023 when she began taking longer than usual to respond to emails. We even had to start booking our own airfare and transfers because she couldn't assist us in a timely manner. There was one incident where she claimed a resort had no availability, only for us to find out later that there was indeed availability. We were frustrated but continued to work with her, even though I started handling most of the bookings myself since I could do it faster and more efficiently than relying on her. We also asked Jeni if she could price match a deal we found through Costco Vacations, but she told us that was something she couldn't do. That's when we decided to book our own trips through Costco, saving a significant amount of money. Still, we continued to rely on Jeni for our annual anniversary trip to Sandals each November. Fast forward to 2024. I had not heard from Jeni at all, so I went ahead and booked our flights for our November trip by myself. But a month before our trip, I noticed on the Sandals app that our reservation had disappeared. I emailed Jeni several times, but got no response. When I called Sandals, I was told that our reservation had been canceled because we hadn't paid the final balance - but Sandals had sent all the communication to Jeni, not to us. Despite multiple attempts to reach Jeni, she was unreachable. Finally, Sandals reached her and she outright lied, claiming she had emailed us the final payment notice. Fortunately, Sandals was able to process our payment late and we were able to keep our reservation, but the whole situation was a nightmare. Then, the hurricane hit Jamaica, and our resort was severely damaged, forcing us to either cancel or postpone the trip. We spent days trying to get ahold of Jeni, but despite seeing on social media that she was in Costa Rica, she completely ignored our emails and messages. Finally, 12 days later, after no communication from her, I called Sandals myself. After three days of trying to get through, they allowed us to reschedule our trip for June - all without Jeni's involvement. We were fortunate to save our reservation and avoid a massive loss of over $13,000, but it's clear to me that Jeni completely abandoned us. This level of negligence and lack of communication is completely unacceptable, especially after 20 years of working together. I feel like others need to be warned about this travel agency and agent, so they don't experience the same frustration and abandonment that we did. DO NOT TRUST JENI. We will never use her services again.

If I could give a zero, I would. Steve Spargur is the most unprofessional man I have ever had the…read moredispleasure of dealing with. Travel agent that doesn't do anything except run his foul mouth. Very unprofessional, will stoop to name calling if he doesn't get his way. Will expect you to do his job for him. TERRIBLE MANAGER.

This travel agency is the most unprofessional I have ever dealt with. They take no accountability…read morefor their mistakes and try to put the blame on to others even with solid proof and communication of their own wrongdoing. They attack with name calling and threats when presented with facts about something they could have easily just admitted to doing incorrectly. 10 out of 10 DO NOT RECOMMEND!

Great service and they have the best prices. They solved all my problems with my phone. Thanks Dan…read moreyou have the best customer service.

It's too bad to give the whole place only one star but when the manager is the problem I don't feel…read moreI have much option. (the other employees have been quite nice)The man that is a manager at this store has been repeatedly rude to myself and my mother. He has also made rude comments about me to another local store. This all began when I went to his store with a problem with my phone. He looked at it and acted like I was an idiot. He pressed a couple buttons, handed it back and said "there". Next day, same problem. Went to tech store over on 45 where I was treated very respectfully and they were able to determine there is actually a software issue with the phone I purchased. I returned my phone to the mall store and purchased another phone at the store on 45. My mother exchanged her phone the next day and when she went to do so the manager said to her, "you just exchanged that phone yesterday" and tried to stop her....thinking I had made her exchange as well. This guy was accusing my mother. Fine if he doesn't like me but treating my mother this way was very frustrating. All I can say is if you need a phone go to the store on 45 where you will be treated with respect and they can fix any problem you have without trying to make you feel like an idiot when they don't know how to fix it.

If I could give this business negative stars I would. The owner is a complete prick. I'm traveling…read moreacross country to get to my daughter's wedding. Booked this hotel through Hotel Tonight. Get there and they want to charge $100 for incidentals to my card. I don't have $100 on the card so call back to see what can be done. The CR rep is looking into it and in the meantime a family member puts $$ on my card so I can now check in. I go back in, mention I'm traveling with a service dog and suddenly the guy refuses to honor my reservation. You can bet I'm calling a lawyer and reporting them to the state.

I only stayed here because hotels in Champaign were all booked for graduation weekend. This place…read moreis the type of motel by the highway you stop by just to get some sleep and wake up in the morning and leave since there is absolutely nothing to do around here. This place is owned by this ethnic couple who probably has no training in customer service at all. The wife was extremely rude to me, but the husband explained to me not to take it personally because that's how his wife talks even though she didn't mean to be rude to me. They're the only two staffs in this hotel as far as I'm concerned thus service was extremely unprofessional. On the plus side, this is a relatively new motel, so everything is pretty new. There is a 32-in flat screen TV in the room which is nice for a motel.

Very Nice company. Nice customer service. Clean cars and Courteous and professional drivers.read more