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    SeeKrakow

    3.0 (6 reviews)
    Open 8:00 am - 8:00 pm

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    ComFort Tours Cracow - Nasze vany

    ComFort Tours Cracow

    3.7(3 reviews)
    2.9 kmPrądnik Biały

    DISREPUTABLE! BAIT AND SWITCH. We signed up for a 9am Auschwitz tour. It takes 60 to 90 minutes…read moreto go from Krakow to the camp. We were texted by this tour group, loyaltyComFort Tours, the night before saying the pick up would now be at 5 AM. When you try to call them as I did about 20 times no one answers. A driver contacts you via text to confirm your 5 AM pick up, but will not speak to you either. To get reserved tickets for Auschwitz it must be done many weeks if not months in advance. To get it closer to the date which we did about a week before, they don't tell you this, but they basically take you at the crack of dawn for you to wait in line to get your own ticket. The line forms around 5 AM and they don't sell tickets until 7:30. Then after waiting in line for another hour or so, when you finally get up to the ticket window, you get a timed entrance for much later in the day, so you're just hanging around with nothing to do. And yes, it's a guided tour of about 25 people but not by your tour company, but by an official tour guide at the camp. That is the only way they will let you tour Auschwitz. The camp does a really good job. It's really shameful that this is ComFort Tours modus operandi. I would recommend getting your tickets on the Auschwitz website itself or going through your hotel for someone reputable that won't pull this on you. Apparently several companies do this.

    Visited Auschwitz on Tuesday 30th July through Comfort tours. An absolutely incredible experience…read more Brilliantly organised and the tour guide Jacob was outstanding & very friendly & informative.. I can't recommend highly enough. If you are travelling to Krakow these guys will see you right..

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    Discover Cracow

    Discover Cracow

    1.7(11 reviews)
    0.2 kmRynek Główny, Stare Miasto, Śródmieście

    do not use this company. it's obvious from all the reviews that they cancel at short notice . I…read morebooked this through our travel agents , it was cancelled as we departed Leeds Bradford airport . they didn't answer my emails or phone calls until I arrived home . we paid £590 and haven't had a penny returned. I will be writing to the minister for tourism in Poland about this company

    We had a poor experience with Discover Cracow. They changed the original time of our tour to…read moreAushwitz, moving it from a morning tour to the afternoon. On the way, the bus blew a tire and though we had told we would be picked up by another bus within 1/2 hour, we were on the roadside for almost an hour and a half. Because we arrived late, almost an our past our scheduled tour time, the Auschwitz guide abbreviate and rushed the tour. Despite multiple members of our group letting the guide know that we were not able to hear her commentary (the audio devices provided "crackly", broken audio if you were more than 10 people away from the guide), she continued to talk as she walked rather than waiting for the large group (30+) to gather before she shared information. In addition, we had a member of our family using crutches and a wheelchair, and the guide failed to pause when we exited the various buildings, leaving us literally running to catch the group. No one on the Discover Cracow team ever offered an apology for our experience, despite our attempts to reach out to them and share our disappointment following our trip. I would definitely recommend that you book with another company!

    SeeKrakow - historicaltours - Updated June 2026

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