Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Banked here for years in Eugene and Salem with no problems . Auto loan ,no problem. The website…read moreis pretty good too. Couldnt get a real estate loan though ,they are so picky about income source which is understandable..

There slogan is "meeting you where you are with a tenacious standard of service." When my mother…read morepassed away I went in to close her account which she had put me on. They hadn't processed the paperwork and froze her account. I had to bring her death certificate in to prove my authority. Tenacious my foot! Would not recommend.

Called the Oakway Branch to find out about opening an account and obtaining rentals of safe deposit…read moreboxes. First person to answer the phone didn't know availability of the larger boxes and transferred me to Dave, the manager. He went to look to see the availability of the various size boxes and never came back to the phone at all. After 31 minutes of music (while I cleaned out my desk), I decided that this was NOT a bank from which I could expect much. Going to bank elsewhere!

I went to the gateway branch today and what to my surprise does the teller offer me - popcorn! I…read morelove it! I'm terribly sorry that I didn't get the tellers name, because she was an absolute joy. Smiling, excited to offer the popcorn and provided prompt and courteous service. Umpqua bank is wonderful, absolutely wonderful!

I have loved the customer care at the Albertson's branch and transferred FIVE of my accounts to US…read moreBank because QuickBooks was horrible with my old Credit Union. It was a big headache but worth it to move them all. HOWEVER, I just realized that the US Bank online and mobile services DO NOT INCLUDE A MEMO FIELD for checks, deposits, or transfers! OMG I can't believe there is NO MEMO FIELD! I don't want to have to move all my accounts again but this is just not o.k. WHEN CAN YOU IMPLEMENT A MEMO FIELD FOR EACH TYPE OF TRANSACTION?

I went to this branch to set up a new account with U.S. Bank and Danique was so incredibly helpful…read moreand easy to talk to! She had a great sense of humor and made me feel really comfortable! I will definitely be going back to see her for all of my banking needs.

Then Michelle go over 10 years never had a problem always friendly I love the app I could check my…read morebank account on my phone no problems here I highly recommend

Have a 7 year CD with them. They harass you every 6 months, threatening you with fees, if you do…read morenot take time out of your busy day to call them to let them know you're still alive. No other bank/credit union I have ever had a fixed CD with anywhere else in US has ever done this. Manager said she tried to talk to upper management about this (she said they also harass ppl with IRAs every 6 months!), as she is constantly getting upset ppl calling her on this, and she said upper management won't budge. So: A credit union takes your money as a long term CD, making money off of you, then threatens to charge you every 6 month for inactivity?? AVOID LIKE THE PLAUGE. There is zero laws in Oregon in which a financial institution attempts to charge fees to customers with fixed accounts which they are already making money off of! They CHOOSE to do this to their customers.They do not care about wasting the time of/ upsetting their customers? OMG, one star.

All was well until the merger with Twinstar. To say that I no longer wish to bank here is an…read moreunderstatement. I haven't been able to access my accounts and then my account went past due, and when speaking on the phone to anyone who could help me, it was a different answer and a different process EVERY time we spoke to anyone. Fast forward to calling out of desperation and not wanting our account to get behind further, Member Services transferred me to Collections and instead of understanding our frustration and realizing there was a technical problem with our account, we were threatened by Trent. He talked down to us and was a jerk (trying to not be rude here). I will NEVER recommend this credit union to anyone I like or even people I don't like. NO ONE deserves to be treated this poorly! If I could I would rate this a -5 stars!

Worst credit union i have EVER delt with. If your pay is set through direct deposit they refuse to…read morelet pay clear untill the date on check and any transactions while pending rack up endless amounts! No other bank ive ever had would hold it as long as they do and collect that much in late charges. Most of them if the check clears wolnt hit you with endless overdrafts because the check is in there. So if you enjoy paying 4x more than you should this is the scamming bank for you. If pay lands on a holiday they get to hold that against you too... this credit union is PURE EVIL!!! Avoid them like the plague!!!

One window open, one long line, 30 minute wait, finally talked with teller, passed the buck, three…read moredifferent employees, all all unorganized, lacking knowledge, after 45 minutes left with still no solution to problem.

I'm a business attorney. My clients routinely ask me where they should bank. I am never going to…read morereccoemnd B of A again. In fact I'm going to tell them to stay far away after today. This week, B of A's online system is terrible and their in-person bankers at this location in particular are shoddy. In this case, the online system could not process a very simple business banking account. The bank required an in-person ID verification. The bank never told her this, she had to proactively call and find out this information. The banker, Brice, required her to set an appointment after a week of flailing and inaction. However, Brice failed to ask my client to bring in all the paperwork he would need to see, and as a result my client could not open her account. Brice refused to take responsibility. He was only interested in telling us about bank policy. B of A is terrible in its own right, and this branch is not up to the professional standards of even the smallest businesses. If this is how they act when they're trying to earn someone's business it's hard to imagine how they'll treat customers from whom they receive no immediate benefit. Take your business elsewhere.

I have yet to get a human on the phone in months, & I have substantial funds in this bank! Unless…read moreyou plan to drive to a physical branch or work online [& good luck finding your answer there,] do expect to get the simplest inquiry answered. Your phone call will NEVER be answered!

The guy named Angel has been a very good banker for me.hes just a understanding person who helps…read morehis clients to the very best he can.Angel should be promoted do to his dependability.thanks so much Angel

they always are professional and know their job when it has came to some of my complex stuffread more

I live in Bend, OR. I applied online for a home mortgage with SELCO Community Credit Union. I…read morereceived an acknowledgement of receipt of my application from a mortgage officer at the Springfield, OR office. Then I heard nothing more about my application. Two weeks later I wrote back to them to find out the reason for the delay. I did not get a response to that email message. Are you kidding? Unbelievable! I ended up getting my home loan from Wells Fargo where I received absolute top notch customer service from the beginning of the process to closing. I am appalled at the lack of customer service at SELCO.