When it comes to buying a new car, I will not even consider another place. These guys have earned…read moremy loyalty. Particularly the work of Ryan and Jay. When a member of my family experienced health issues, these guys did what they could to help out. I am a customer for life.

Was a long time customer for many many years. After our last…read morecar and it being such a lemon they started to treat us poorly both the service and finance dept. They also like to pick and choose whats covered under 'freedom maintenance' being told a cabin filter was not covered spite the pamphlet saying 'all filters etc '. The salesmen are nice, but one hire up berated me in front of customers because I asked if it was ok if we were a few days late with the payment. Few other unkind things were said bye another higher up assuming we still owed from the previous car when we got the lemon, when in fact the previous was paid off early when we tried to get into a reliable vehicle at our expense. A also relative went to buy a car with cash a second hand '13 Santa fe. They would not drop the price 500$ for a scratch and lost the sale. Some line about them still having to fix it etc. Lost our business for life and any other sales references.

stay away, salesman Jon Niskanen has a bad attitude and treats customers like they are poor. place…read moreis shadey. shop elsewhere, vehicles there are just auctioned junk from other dealers that couldnt sell them.

Steve eaton is the best, I have 4-5 different cars bought for friends & family. All are happy with…read morepurchase. Buying 1 for myself as well. Keep up the good work guys.

absolutely terrible service department!!! do not go here if you can help! I bought elsewhere and…read moreeven getting warranty work here or recall work here has been nothing but a headache.....

I never write reviews. Lakehead motors definitely deserves one. This is the worst dealership you…read morecould ever imagine to deal with. Purchasing, trading in, new or used, service... especially service, is a complete embarrassment. They do not give a damn about you or your vehicle. They try their hardest to get out of doing any warranty work. They are ignorant and rude. Any issue that isn't completely obvious on the first attempt, they will not fix or give a damn unless you get angry with them. Dealerships are never a fun place but this is the absolute scumbags of them all. I Drove 18 hours 1 way to purchase a vehicle and drive it all the way home so I wouldnt deal with these scumbags. They did a credit check when I told them not to because I was not sure I wanted the vehicle. Luckily I get alerts from my credit bureau and when I called them out on it they did absolutely nothing. Do not trust these scumbags. I had warranty on air suspension from when I was in Alberta. I fought and fought but they refused. I had to call FCA Canada and complain to them. Finally I was able to get warranty. I hate this dealership with every ounce of hate. I could go on and on and on with incidents but you get the point.

I brought my vehicle to the shop to have the check engine light checked and it was in working…read morecondition when I brought it in. Within 48 hours, the technician had given me two completely different diagnosis. First diagnosis involved minor issues and it should be ready to be picked up soon. Within 48 hours, all the sudden the engine needs to be replaced. So, what went wrong within 48 hours? When I was trying to drive it out of the parking lot, it wouldn't go pass 40km and the engine sounded rough. Not only did they didn't address my concerns, but they returned it in worse conditions. On top of that, they blamed me for bringing it in, in that condition to begin with. All I have to say is, this location is doing shady business and is very money driven. Very poor customer service and it's not one of their top priorities at all! Not to mention, they were not concerned whether the vehicle was safe to be driven home and was being very dismissive. What they did felt criminal and unethical. Overall, nothing was fixed and I was slapped a bill on top.

From the owner: Downtown Volkswagen is a family run business and was established in 1997. We are very proud to…read moresponsor and support many local community events and causes which include sporting events, team sponsorships, golf, curling, breast cancer, Save a Heart Ball, George Jeffery (physical and developmental disabilities in children), Northwestern Ontario Film Festival and numerous charity events throughout the community. Downtown Volkswagen is proud to be your Central Ave Thunder Bay Ontario Volkswagen dealer and is conveniently located in the heart of Thunder Bay. Downtown Volkswagen specializes in new, used/pre-owned Volkswagens for sale, lease, finance or trade. Downtown Volkswagen's friendly and knowledgeable staff is here to assist in helping you have all the information and expertise solutions available to give our VW guests the best customer service experience possible. Contact Downtown Volkswagen for our Special Cash Discounts and Financing Offers.

Snakes & incompetent mechanics. Service department has…read moremessed up in the past, but this last time may have done major damage to my engine. Avoid this place at all costs.

From the owner: Wayne Toyota is committed to ensuring the long term satisfaction of each and every customer by…read moresurpassing individual expectations through our top quality products and service.

These guys helped me out with a relatively minor (but necessary) repair, on short notice, with…read morecheerful handling, at a very reasonable price. THANK YOU.

I visit Grand Marais every July, and every July something minor needs checking on my little Jeep…read more As one of the "little old lady" brigade it's wonderful to find a place that has such helpful and trustworthy people. They always explain things, do the repairs or fix what needs fixing, cheerfully. They don't over charge. I trust them completely, and that means a LOT.