Overall our experience should've been two stars but there were some very attentive staff members…read morethat provided exceptional care. My elderly mother was admitted on a Friday afternoon, which seemed like a burden to the male nurse who did intake (incompletely and incorrectly, which caused problems with insurance down the road). He was not welcoming, at times rude, and seemed frankly unhappy to be working at the facility. The following day on Saturday, the doctor came to see mom and I asked him about bloodwork results. When responding, he felt like he had to show me the long list of patients he had to monitor, so no, he had not yet time to review the bloodwork. Sheesh. Not only did he have an ego, but he gave me no confidence that he would be looking out for mom nor any of the other patients at the facility. After I called him out on that, he eventually provided me with bloodwork results. Later that day, the day RN assigned to mom ignored her requests for her inhaler after her PT session because that was "respiratory's responsibility." Another nurse overheard me asking for it again, and she told mom's nurse that respiratory was not there because it's the weekend. The nurse apologized and finally gave mom her inhaler after we waited almost 3 hours. That's a long time for someone with breathing problems. The PT and OT teams were great. They treated mom with the utmost care and respect. Most of the concerns were with the medical staff. I'm disappointed that a few bad apples ruined our experience. Encompass at Mechanicsburg would be a good place to go if you are not elderly and do not have a lot of medical issues. Encompass, please do better for the next elderly person. For others thinking about going there, just be prepared to be your own advocate.

Where to start? Well, It starts at the top. And, it's the same Management there now as when I was…read morethere - sociopathy may not be the best word, but psycopathy might be. The wrong medications, ALL the time. Would they change them - Hell No. Because if they change the medication, they see that as an admission that they were using the wrong medication - SO, keeping using the Wrong One. Proof - I ordered and received the 1,000+ Medical Report after discharge to see what they were actually using. BTW, the bogus list of meds that they provide upon release bares no resemblence to what's listed in the actual Medical Record. And the bogus list included less than half the meds actually used. The same approach for dispensing the wrong dosage for the meds. Better yet, how about NO dosage? At times, NO appropriate medication was used. On a scale of 1-10, 10 being the worse pain; I was a 10 multiple times after an 8 level fusion surgery. Proof - If you PASS OUT and fall on the floor from pain, after suggesting suicide, that's a 10, period, no subjectivity involved. None. BTW, they get some of the employees to buy into the above approach, particularly the temp contract workers - they'll do anything to stay on the payroll!! And of course, Management knows that! Stay informed, And, stay away.

Been going here for years since it was owned by Holy Spirit. Still very professionally staffed…read more They do a lot of testing and imaging CT Scans, X-ray & MRIs

I was in for physical therapy and had a consultation. When finished I asked the girl if you have to…read morepay the copay up front. I explained that I wasn't able to pay up front because I was waiting for my Short Term Disability to kick in. That was fine but I got a notice that I had to pay $30 for the consultation. My insurance covers the first visit copay. When I tried to tell this to the girl on the phone, she got snippy with me. I've decided not to come to Drayer because I don't want to deal with snippy when I have excruciating pain. I would like an easy, calm experience.

Everyone I've encountered at this office is very kind and caring and provides the best care to…read moretheir patients.

Thank goodness I was referred to Madden and Gilbert by a friend after I broke my shoulder in June…read more2022! I can not say enough about the incredibly welcoming environment and the outstanding team of Dr. Emily, Gretchen and Zach!!! When I arrived my first day of treatment, I was so scared and had no self-confdence after falling and breaking my right shoulder. The Emily team was so calming and encouraging that I was immediately at ease and ready to begin my journey to full recovery and use of my right arm and shoulder. Thank you Madden and Gilbert Physical Therapy for for ALL you have done for me. I will be referring you to everyone I meet who needs PT. I feel very blessed to have been able to do PT with you.

I love this place! I had Dr. Jon and his team They patiently worked wih me. I loved going to…read moretherapy. My sciatica is mostly non existent now. Highly recommend!