Jason, Jen, and the staff at West Woodlands are absolutely great! Everyone there is friendly and…read morepersonable. I broke my patella in March and had to have surgery after re-breaking it in April. Jason was my therapist and I feel like he tailored my therapy according to my needs and abilities. I left there feeling confident and prepared to continue my recovery at home. I highly recommend West Woodlands PT

I called to make my first appointment and Amy it was unbelievably helpful. she answered my…read morequestions, took my insurance information and scheduled my appointment for the less than two days out. I am very hopeful for my consultation with Jennifer.

Dr Winker did a great job, no doubt about it! PT staff is very friendly and seems to enjoy what…read morethey do. Very laid-back. but very comfortable environment.

Dr. Leahy is the most wonderful, caring doctor. He is the best of the best and I trust him totally.read more

The therapist is good, belling is a bit slack, they sent me a bill after one year for$38.read more

I would like to bring this issue to the attention of the Company management to ensure they are…read moreaware of the behavior exhibited by their staff and to highlight the significance of upholding quality standards and proper licensing. This pertains to an unfortunate encounter with a staff member on Thursday, September 20, 2024, specifically with a therapist named "Alek or Alexis." It is important to note that the front desk staff were present during my visit and were aware of the comments made. Upon my return to address the situation, one of the staff members promptly defended him. The individual receiving treatment is my mother, who was referred for physical therapy by her physician. Initially, we had the pleasure of working with a therapist named "Victoria", who was outstanding--professional, empathetic, and highly skilled. She inspired hope in us, and we eagerly anticipated our sessions. Regrettably, she has since departed. Subsequently, we began sessions with Alek, who, from the very beginning, made several discouraging comments, including: 1. Questioning our presence in therapy. 2. Indicating that my mother's evaluation suggested she was unlikely to improve, thereby questioning our reasons for attending. 3. Stating that this is not a gym for entertainment, implying that if we wanted that, we could go to a gym, and making remarks about individuals attempting to exploit the system for no valid reason. I was taken aback by his rudeness, as it felt as though he was accusing us of dishonesty and trying to take advantage of the system. I was shocked that he spent the entire hour of our first interaction merely reiterating why we were there. It felt as though he was suggesting we should leave. Engaging with him became increasingly intimidating, as he made me feel like a liar and that we had no right to be there. The reality is that he seemed disinterested in working with my mother, preferring instead to handle only straightforward cases where he could simply direct patients without much effort. 4. He indicated that if we did not attend sessions at least twice a week, we would face removal from the program, a statement the front desk staff later clarified as inaccurate. 5. In the second session, he made an inappropriate remark regarding my mother taking an extended time in the restroom, plus he mentioned that she likes to talk suggesting that she was doing that to avoid exercising. I would like to respond to that by saying that if he truly possessed the experience he claimed, he should know how to gently and respectfully redirect her conversation to encourage her to continue exercising as she is a senior person. 6. He stated that he found it challenging to work with her due to her slower pace compared to other seniors, plus safety issue, suggesting he was overwhelmed with patients and needed to focus on those who could keep up. It seemed as though we were being encouraged to leave the office because of his reluctance to assist my mother, as he provided various justifications related to our attendance. I shared my work obligations and emphasized that I am her primary caregiver. After discussing with the front desk staff, I discovered that the assertions regarding removal from the program for missed sessions were baseless. We eventually scheduled appointment requesting another therapist who have experience and knowledge, not bothered by patient and select what he/she want. I never see such a thing, I even asked about such behavior, no one agreed. My advice if you want to work in a field in the medical industry you need to be patient and passionate, it is not all about money. It is important to address the front desk staff regarding the situation with Alex as they seemed to be defending him. It appears that rather than offering assistance, he was more focused on expelling us from the premises. We expect to be treated with respect as clients, especially in a business context. We are not here to deceive or seek entertainment; this experience has been quite disheartening and has left us in disbelief. It is truly unfortunate and disappointing.

I can not say enough about this company/ family. We live in a society that is very busy, I need A…read moreplace where I can go that offers all services in one location. Houston Spine and Rehab is it. They offer so many serves, like Physical therapy, aquatic therapy, massage therapy. I go on my lunch break and Im back at work. I have been a family member of Houston Spine and rehab for several years now. I have worked with two Drs in the family. Dr. Verhuel Most call him Dr V. He is a kind, caring and always thinking about his patients. He listens to your concerns, and discuss a treatment plan. Dr Verhuel called me personal to check on me after I had brain surgery. He recognized that I was not able to have a neck adjust even though my neurosurgeon approved the treatment. He saw that it was not helping my headaches. Therefore he came up with a different treatment plan that would treat my migraines. Houston Spine and rehab have technicians who do the massage therapy and I have worked with Andrew and Jess, they are both fabulous. What surprised me was Dr Verhuel also massage patients when the techs are working on other patients. I Appreciate that they value our time as we are all busy. I also saw Dr Ackerman , who is a wonderful Doctor, he is in the Woodlands. To wrap it up, if your nervous about going to a chiropractor, or looking for a new one, Houston Spine and Rehab is the place to go. To me it is my second home. It's a calm nurturing environment, which reminds me of family. Colleen

Dr Gentry scammed me. I get CMT BOOST SHOTS in my back. The first thing he states to me when I wake…read moreup is surgery due to looking at the rays he took while injecting. However, I stated to him before the procedure (twice )! already have X-rays and MRI images of my back. I made this aware before my injections. There was no need for the injections. The images I already obtained would have shown surgery could be needed. I asked him to look at the imaging which is why l asked for a second consultation. ****He should have told me this before my injections, not after!**** I feel like I just put a $3000 Band-Aid on my L4 L5 vertebrae. Least they could do is give a refund. Photo attached are my Xray images he deemed unnecessary to look at and his images he showed me as soon as I woke up from being under. This was a scam. Response to comment below: This was never about a guarantee, this was about giving me all the options and looking at the x-rays, which dr gentry deemed unnecessary. Funny how he looked at the X-rays AFTER the procedure to mention surgery but didn't look at the X-rays I had before the procedure.

Facility is well-equipped. The exercise machines were well-designed for physical therapy. Key,…read morehowever was the staff. They were very professional, knowledgeable and skilled. They had me accomplish my goals in manner that was both fun and effective. I looked forward to each session.

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

Sterling Ridge Orthopedic has been amazing! Doctors, physical therapist, and staff have all been…read moreextremely knowledgeable, supportive, and friendly. Dr Johnson, Alistair, Clint, Mark, Caroline, and staff are a great team and will help you recover quickly. Highly recommend!!!

Was referred to SRO by my St. Luke's doctor. I had been experiencing back and leg pain eminating…read morefrom my spine for many months. No injury cause, just getting older (67). Saw Dr. Paul Chin, originally diagnosed as labral tear, did PT and Chiropractic, no improvement. MRI revealed spinal isues, referred to Dr. Edmund Choi. More PT and Chiro and recommended Hemilamenectomy. No improvement, elected for surgery March 2024. Dr. Choi supposedly performed the Hemilamenectomy and pain level reduced for a couple of weeks, then came back worse than ever. Continued PT, Chiro and Aquatic Therapy with no reduction in pain. Even tried another injection. Nothing was improving. I ended up getting another MRI and a 2nd medical consult from a Nuerosurgeon who reviewed multiple MRIs (pre and post op) and questioned me as to what surgery Dr. Choi had performed. My new Nuerosurgeon at Memorial Hermann-Woodlands said there was no evidence of any previous surgery in my spine and we were both shocked. Needless to say, I hired the Neurosurgeon to repair my spine which he skillfully completed in August 2024. I'm now 100% pain free and walking well (no thanks to Sterling Ridge Orthopaedics and espcially Dr. Choi). A couple of positive comments re: SRO - Office staff are excellent. Dr. Beukelman is a great chiropractor. All the PT crew were excellent, especially Aquatics with Kristin! I can not recommend Dr. Edmund Choi and suggest getting a second opinion to ensure adequate care. I spent almost a year in debilitating pain because this doctor couldn't fix the problem. A HUGE disappointment...

I had a very disappointing experience at this facility. The staff I dealt with Martha, Sherry were…read moreunprofessional and difficult to work with .Communication was poor, and I often felt ignored or not taken seriously. The nurse were especially disappointing They lacked attentiveness and compassion ,which made an already stressful situation even worse and same with the doctors, Which are not doctors, Overall , I would not recommend this facility at all , THE WORST PLACE TO EVER TAKE YOUR LOVE ONE, The only person who care was the WOUND CARE NURSE she is the best

My wife had a knee replacement surgery and was transferred from the Methodist hospital to Encompass…read moreHealth Rehabilitation Hospital. We were greeted by Randy who gave us a quick and helpful orientation of the facility and what to expect from staff to help us. Everyone was professional and knowledgeable about rehabilitation. We were there for four days and feel grateful for care we received. My wife is recovering from her knee surgery and we are better off because of Encompass Health Rehabilitation Hospital.