The product of a therapist's office like this really is a combination of the facility, process, and…read morethe medical care provider.
Facility: Large, has the necessary equipment, feels communal, totally fine.
Process: This is where I say 3 stars. The appointment booking process was confusing, I wasn't provided an address until I asked for it, and the billing happens (not gets sent, but happens) a full 30 days later, then gets sent out. If you are between insurance plans like me and need this to come through quickly, beware. That said, Ashley at the front desk as well as everyone I've spoken to on the phone are really nice.
Care provider:
The reason I'm writing is because I was moved by my initial consultation with my physical therapist Sean Harris. HARD 5 stars - I'd give him more if I could. I haven't even begun the meat of my treatment, and I already know.
Once in a blue moon you meet someone whom you know truly cares about his work and his sphere of influence, and contributes meaningfully to make a difference without having to explain his reasons. Talk about someone who lives missionally. Even among medical professionals, that could be hard to find, and Sean is one of those people who make you yell, Jackpot - don't let this one go (I mean that as a healthcare provider, but I also hope his wife reads this).
I went in because of my back. Long story short, I need to preserve bone density like it's gold and strengthen my back/core/glutes. I could've told you up to that part. But never did I think I'd be discussing at my physical therapy intro session the impact of vitamin D and be recommended to discuss with my other doctors the potential effects of hormonal intake on bone health. He took the time to explain his approach, shared his opinions founded on facts and research (I also noticed on his business card that he's a PhD candidate), and provided insight I never would've thought otherwise.
I want to talk more about this time portion, because a busy care provider to talking to you means they are forgoing profit for you. I had booked a certain amount of time, and him going over that is a gesture that earns not only gratitude but also trust - that he really cares about me. There are other ways in which he made a difference, and he did so kindly and almost matter of factly. Hence why I'm championing Sean, unsolicited, at 8:45 in the morning.
Needless to say, I'm thrilled for my next session and can't recommend him enough. That probably means it'll be harder for me to book time with him, but a medical professional like him needs to impact more change in people's lives, and I won't hog him to myself :) Thank you, Sean, for making the best impression. Looking forward to the impact!