The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

EXTREMELY CLEAN + EXTREMELY NICE STAFF…read more They get and deserve a FIVE STAR RATING The staff is courteously helpful and friendly. They keep a coffee pot ready for new friends and make the storage itself into a community of friends and not just a place to keep your stuff. If not at their posts behind the counter you can find them keeping the area spotless. The only fault I can find is that head office is slow to help them take care of their clients. To get a repair done takes head office months to say OK. THE STAFF TRIES SO HARD TO MAKE THE PLACE A FIVE STAR Place , It is sad the head office does not help their staff, like the staff helps the clients.

I have been a client for a few years now, I find the staff very friendly, the price for the storage…read moreis fair and the location is good, they kept the place clean and well maintained, very safe.

A quality experience over the last year and a half with my 20' x 10' storage locker. The staff are…read morehelpful and courteous and the area is kept tidy and in good working order. They provide easily accesible large and small dollies for transporting items which was very useful. After clearing out my locker Darren at the front desk was very helpful in making sure that my rental was terminated correctly despite the fact that I was a bit late giving notice. Thanks for your service, I would reccomend Mini Mall for your storage needs. Andrew

Everything was fine, the staff are nice and the facility is ideal, HOWEVER in just one year they…read moreraised the rent 100%!! I started at $151 a month, 6 months later they raised it to $168 (reasonable) and 6 months after that they want to charge $308 a month! When I reached out for a more reasonable solution, the response was "Unfortunately, we have not been given any permission to make any amendments." This is an unexpected way to take advantage of customers. Landlords are not allowed to double the rent on tenants, and providing only one month notice of this astronomical increase for storage doesn't even allow me time to cancel my agreement with and move out before this huge jump in costs, as I'm currently out of the country. This is unethical and unreasonable, and then I found out that Mini Mall is traded as a mutual fund, so I'm sure investors will be very happy. Customers on the other hand, are not happy at all.

Less than one month after moving into a large unit the Manager calls me out of the blue and asks if…read moreI still want to rent because my unit is empty and the retractable door is wide open. I ask him to repeat that all my belongings are gone and that the unit is mine. H confirms both facts. I'm immediately stressed out and panicked that everything I stored at Sentinel is gone! I leave work to drive to Sentinel immediately - only to find that the manger got the Unit numbers wrong and has upset and alarmed me for no reason. More than a month later and after going to Sentinel Storage on Bridegway THREE times and being promised phone calls with answers and explanations, requesting a credit to me account and being told by the manager that he had to check with his regional Manager - I have nothing but more frustration. I your looking for a pricey place to store your belongings and like being unnecessarily alarmed that all your possessions are gone then this is the place for you! I would rate ZERO stars if I could.

They knowingly and protectively rent to thieves and allow their stolen goods to be warehoused…read morethere. I had a bike stolen- my gps tracker tracked it to their facility- the police came and we located the exact locker it is being housed in. The co wouldnt allow the police to open the storage locker- where many stolen items were housed. Thus they protect criminals willingly. Be careful as apparently that occurs frequently there

I had my worst self storage experience with this company. They seemed dead set on stealing my…read morethings and selling them at auction. Despite me being there money in hand to pay the bill. I would never suggest anyone rent from this company. They are horrible. In the 15 years I have used self storage I have never seen such rude and unhelpful staff and managers . They Want To Steal And Sell Your Stuff . Do NOT RENT HERE

You get what you pay for. Clean secure facility with excellent service. I have been a customer…read morefor over 1.5 year and I'm happy with their facility and offering. Plenty of parking and choices for storage sizes, keypad access to all areas, I feel safe for my family picking up stuff during the night.

Avoid Storguard Self-Storage - Misleading Security Claims!…read more If you value your belongings, do NOT trust this company! Storguard claims to be "unique in the industry" with their 24-hour on-site security guard and state-of-the-art digital surveillance--but these claims are outright lies. Here's what happened to us: Our storage locker was robbed. Thieves drilled out our lock in plain sight, outdoors, yet no one noticed. When we notified Storguard, their responses were shocking: Cameras weren't working the night of the robbery--so much for "state-of-the-art surveillance." They admitted they don't actually have an on-site guard, despite boasting about it online and in their marketing materials. Instead, they told us the "guard" works next door and supposedly checks in "once in a while." How could a security guard not notice someone suspiciously drilling a lock off a locker outdoors, in plain view? Needless to say, there was no guard on duty, no cameras recording, and no action taken to prevent or stop the robbery. Our expensive tools and personal belongings--including cherished Christmas decorations--were stolen. These items are gone forever. When we signed up, they assured us that this was the safest facility in the industry. Yet when we confronted them about their failure, they pointed to the fine print in their contract, which conveniently absolves them of responsibility. This company misleads customers with false promises of security to gain their trust and business. Their customer service is dismissive, cold, and unsupportive. They did nothing to help us recover what we lost. Don't be fooled by their fancy website or reassuring sales pitches. This facility is NOT secure, and their promises are a façade. Protect yourself and find a trustworthy storage company--Storguard is not it!

These two "reviews" were quite obviously done by friends of the people who own this business. As an…read moreactual paying-thru-the-nose customer of this establishment, let me tell you, first problem is the hours, EVERY other storage company in the lower mainland is open until 9pm, even malls are open until 9pm, not here though, YOU CAN ONLY ACCESS YOUR LOCKER FROM 8am UNTIL 6pm! This doesn't stop them from deceptively advertising that they are open 24hrs, but thats only if you want to pay WAY MORE for a shipping container located outside of the building that is ACCESSABLE BY ANYONE. Why would this be you ask? Well this is problem number 2 and it is MAJOR: the units are NOT INDIVIDUALLY ALARMED! AND, THERE IS A SIGN IN-OUT PIECE OF PAPER so their SECURITY = LESS THAN ZERO. Problem number 3 is their $25 late fee, + $10 lock cutting fee (YES! THEY REALLY DO CHARGE YOU $10 TO CUT YOUR LOCK OFF WITH BOLT CUTTERS) + the cost of a new lock.You might think that they would be happy collecting all that extra $$$, but you would be wrong. My locker which cost me about $80 a month has actually ended up costing me about $125 every month cause I can't seem to make it in on time. but they call & email me (one month I got 15 emails and about 20 phone calls like their grandmother can't afford surgery if I don't get in there and pay them my locker rent and overdue late fees). Now, even though I do not complain about their huge late fees, and have been a customer over a year now, they still threaten to auction off my locker (like on Storage Wars) if I don't get in & pay by blah blah date. I don't have a car, but I will say the car wash looks nice and modern. So theres an honest representation of what you can expect if you choose to store your stuff with this business. THE WHOLE TRUTH AND NOTHING BUT, JinX

Shari is way to anal Don't use that washroom use that one…read morewhile she's on her brake wow SMH

Well maintained facility. Friendly staff (special shout out to Lynn)…read more Company requested a review. I posted one 4 years ago so this is a second review and I don't know if it will post properly. As mentioned in the previous one, one needs to know it's not climate controlled so it may dictate what you feel comfortable storing there (I briefly had a piano there at one time but I wouldn't have wanted to leave it long term). Only one hiccup in the many years I've used the facility, so that's pretty good. Customer service is excellent, and that is extremely important to me.

Good service and clean facilities. Online service made things easier and open til 10 pm.read more

I have a large locker at the North Shore PS, and it's always been great using them to support my…read morebusiness. The prices are good, the security works, the office staff are always friendly and helpful with receipts, changing lockers to match my needs etc. The location is perfect for me. I have shop space but this makes my working space more effective at a good rate for Vancouver.