Our evening commenced on a positive note with prompt seating and engaging descriptions of the cocktail menu. The drinks themselves were undoubtedly exceptional, showcasing a unique and inventive approach to mixology. Unfortunately, our evening was overshadowed by an extended period of neglectful service.
We were completely ignored for 45-60 minutes, having finished our first drink and wanting to order more. Our initial attempts to catch the attention of a server failed, watching as other patrons were receiving timely service and they never turned to make eye contact. We made repeated efforts to flag down someone, even calling out loudly.
Finally, after my husband had to physically stand up at our table, we managed to capture the attention of a passing staff member.
By this point, our enjoyment of the evening had been significantly diminished. Instead of ordering our second round of drinks, we decided to get the cut and run.
Given the bar's reputation, this lapse in service was particularly disappointing. While the cocktails were undoubtedly world-class, the complete disregard for customer satisfaction left a lasting negative impression. read more