Sadly, the person running this business, Alaina Seney, is not to be trusted. Ms. Seney advertised her services as a locksmith on the Nextdoor application, so I responded and asked her if she could help me open a payphone and she responded she could. We agreed to meet so I could give the payphone to her; she took possession of the payphone and said she would be in touch with me for pricing once she assessed the level of effort - this was early November 2025. Ms. Seney contacted me about 2 weeks later stating that she would need to replace a lock on the phone and that the cost would be $150 and she requested payment upfront. I Venmoed her the $150 as asked, and she once again said that she would be in touch. I checked in with Ms. Seney late December 2025 to see if she would be done with phone soon and she replied that she would, but unfortunately she never got back to me.
I tried contacting Ms. Seney February 2026 to see if I could just get the phone back, as it was clear to me at that point that she wasn't going to unlock the phone and that probably never had any intention to, but it appeared that she had her phone disconnected. I tried messaging Ms. Seney several times over the next few weeks over Nextdoor, Venmo, and even Facebook Messenger to see if any chance I could get the phone back, but all attempts at contact were ignored, despite her still being active on Facebook.
It's been 8 months since I gave Ms. Seney my property worth $300 and paid her $150 for a service she never rendered, and I am confident that I will never get either back. That said, I hope to warn others about this individual so that they do not get "taken" by her, like I had. You should absolutely not trust this person with your property, with up front payment, and given her apparent lack of ethics, you should not trust this person as your locksmith, a vocation reliant on an extremely high degree of trust by the customer.
EDIT: The business contacted me to refund me and to return my property. Refund was received and they assured me my property will be returned soon. As soon as my property is returned I will rescind this review. read more