This is a late review but we'd like to extend our grateful thanks. the support Juanita gave mom in…read morelaw Clara was generous, kind and understanding despite some initial difficulties on Clara's part. This service helped all of us get through a difficult time. They are professional yet compassionate and we would recommend anyone in need of senior care to please consider this company

Reliable service with dedicated PSW's that are punctual.read more

I am extremely disappointed with our experience in the endoscopy pre-op area at Juravinski…read moreHospital. The pre-op nurse, Jenna, did not clearly explain the procedure or what we should expect. When we asked reasonable questions to better understand the process, she appeared irritated and dismissive, which significantly increased our anxiety before the procedure. She demonstrated a clear lack of compassion and empathy. Patients and their families deserve patience, clear communication, and professionalism especially in a vulnerable medical setting. Instead, we felt like we were being treated as an inconvenience. During the interaction, she also made a point of telling my wife that she is Filipino. This felt unnecessary and unrelated to the medical care being provided, and it made the interaction even more uncomfortable. Most concerning, I overheard what appeared to be negative comments about us in the reception area. Speaking about patients in that manner, within earshot of others, is unprofessional and unacceptable. Healthcare requires not only clinical competence but also respect, discretion, and compassion. Unfortunately, this experience did not reflect those standards. I hope hospital leadership takes this matter seriously and addresses the need for improved professionalism and patient-centered care.

Very good care by highly competent staff. Everyone is very kind. Parking is a challenge.read more

If you're shopping around Southern Ontario for a rehab that puts 100% into helping your loved one…read morebecome successful in making positive changes to their life, Rose City Recovery is worth considering. This Welland, Ontario rehab is located in a beautiful home with room for just 8 clients. The care is individualized, offering a range of vital treatments that foster abstinence from engaging in addictive behaviors/uses. From the first time we met with the director, I felt that my loved one was in good hands. I won't say there are no frills but the facility is more about feeling comfortable, getting fed fresh home cooked meals every day and focusing on what counts -- therapy, meditation, meetings, group workshops, etc. As for the costs, if you compare the services and facilities, Rose City becomes your choice and there is opportunity to extend your stay for discounted rates.

St. Peter's is set back from the main road and it's quiet. The building itself is older and a bit…read moreshabby--but it's very clean and the family areas are well-appointed. There are treats for the patients and for visiting children, and there is a kitchen stocked with coffee and tea. There are even free-to-use laundry machines perfect for the tired and drained people with relatives in palliative are. So, yes: my father-in-law is on the palliative care wing and the staff there have been, almost without exception, incredibly kind and attentive. I realized that's part of what one should get in a hospice-type situation, but I appreciated that the staff at St. Peter's takes this to heart. My father-in-law's final days are clearly in good hands, and I am grateful for the facility.

I'm so grateful for Sandeep, truly one of the best physiotherapists in Burlington. I came to him…read moreafter trying a couple of physiotherapists and chiropractors who couldn't help my slipped disc and sciatica pain. During my very first assessment, he explained the root cause of my pain (something no one else had done) and created a clear, personalized treatment plan. Within just a few sessions, my pain reduced drastically -- I was able to walk comfortably and get back to my normal routine. Sandeep works closely with you throughout the recovery process. He guided me through the right exercises, core-strengthening, and stretching routines to avoid flare-ups. He's incredibly knowledgeable, patient, professional, and genuinely caring. Plus, he's so entertaining -- you'll never be bored during your sessions! The clinic itself has a calm, welcoming atmosphere and is very well-equipped, which makes the overall patient experience even better. If you're dealing with back pain, slipped disc, sciatica, I highly recommend Sandeep.

Very professional and smart therapists. Highly recommend anyone dealing with any pain or postural…read moreissues. Helped me with my back and neck pain.

I am a patient of Dr. C. Seeley (Koch and Associates Spine Centre). I have seen Dr. Seeley for…read moreseveral appointments as a result of a MVA. He has always presented as professional, knowledgeable and pleasant. He takes time to explain my plan of care and has encouraged and validated me throughout this difficult time. His warm approach has lifted my spirits and helped me keep my "chin up". As a result of my positive experience I have referred my partner Mollie and our 18 year old son Cole. He has been exceptional with Cole, going above and beyond. I would like to thank Dr. Seeley for his great care. I would also like to mention that all of the staff are warm and friendly, making a great impression from the minute you walk in...thanks Ladies!

I was a patient along with my family for years with Dr. Koch. We found her caring and interested…read morein us as people. We weren't just another paychech to her. She made sure that we were referred to all of the other specalists in town that could help us with our problem. If I had to rate such an exceptionally good doctor I would put her above the 5 star-she deserves top billing of any chiropractor here in town.

Had to have a stress test done in the 3U yellow section. Michelle and Diana were very professional,…read morekind and understanding.

Wonderful humans and doctors all gathered together to help all of our little humans. The office is…read morealways prompt and sure to register you efficiently and you are usually seen promptly after that. The ONLY drawback is parking is awful. With the university right next door, you really have to go out of your way to find a spot so prepare yourself!

I've always had good service here. only setback is that the parking has changed to a paid parking.read more

I'd give zero stars if i could, where to begin…read more.. 1. There's no direct line, so you have to call the 1-800 number and wait on hold for 10-15 minutes just to be redirected to the "lab/clinic" you need. 2. I called 10 times, waiting on hold 10-15 minutes each time just to get a voice mail that says "if you cancelling an appointment, leave your name and appointment time, no voicemail messages will be responded to". So i can't leave a message and get a call back??? who does crap like this. So then i have to hangup and try again later. 3. So after 10 failed call attempts i end up just driving the 20 minutes to the lab, to be told that i can't make an appointment in person i have to call the phone number to make it. So i explain to the lady that i'm only here because nobody answers the phone. So she dials the number for me, and i get the same voicemail again. She also said that the lab is moving to Toronto so they might not be taking new appointments. How disorganized is this place?? She said i'd have to wait a few minutes until she has time to go to the back and talk to the actual lab people who answer that phone (the people at the front apparently don't do that). Ten minutes later she gets through and i'm able to make my appointment for anytime i want it (apparently they aren't really that busy) 4. So i went back for my appointment and luckily i asked for the code to get the results online, because apparently they don't print off the code unless you ask. (really?) 5. Now i'm trying to get my results online, but I have to create an account (i can't just enter the unique code they gave me) so i created my account but i can't confirm my registration because they haven't mailed me the confirmation link yet (it's been 5+ hours) 6. So i emailed customer service and they responded the next day and said they have no record that i created an account (that's not reassuring). So i creates it again and this time it worked and i could get my results. This process was an exercise in frustration. I'll be looking for a more customer friendly lab in the future.