Cleaning is so poor. It has such a foul smell, mom mattress was thrown in the hallway by…read moresisterafter she saw all the urine stains. How? Do you not use pee pads to porter the mattress. The recliner smelled of urine. I kept getting this rachet smell in her room that wouldn't go away, it's a beautiful facility. But the cleaning the room they don't use cleaning chemicals to wipe down, don't clean the bathrooms, vacuum the rooms. This urine smells havoc as soon as you start walking down the hall. Not even the fresh paint can mask the smell. The staff and patients are so accustomed. The care of the staff is there but by far this is the down fall too make a report. And here we are thinking my mom she hasn't taken a bath, because the staff isn't following through on her bath days either. She just got there on 8/26/25

My journey started at Coronado at Stone Oak on July 29th, 2026. Admitted from the Hospital it was…read morelate when i was admitted . Michael was the Nurse on duty he was very polite I don't remember the CNA name she was in and out. Friday the 30th I was introduced to several staff ( I was there for Rehab) , My PT was very professional and knowledgeable as well as understanding as well as the Babe Ruth blessing to the rehab team. Now I will speak the fist and second shift Nurses I have no complaint.... the night shift Nurse Lucy I would not let her take care of my worst enemy reason is On August 2nd my sister brought me some dinner due to them bringing my tray 30-40 or more minutes after they bringing my roommates and it was always cold there was a few times I got something different.... Back to why I am writing this review Lucy the night came to give me my nightmares. It was around 7:20pm my sister asked do they always give y'all nightmares this early I said yeah for the most normally I look my pill cup because twice I had to say something about my medication that I was not taking. I took my medication minutes. I had told my to go ahead and go because I was feeling tired which I did take a nighttime sleeping pill after my left. I sat there and I started feeling like my body was up next thing I know it I had had a everywhere. I didn't put because they're not good at and I could not wait for someone to answer it earlier that I put my on at 5:12 PM and The the Mail African Nurse did not come into my room till around seven he did apologize my sister said yes I guess two hours later back to my back to where I'm writing this review I tried to make it to the toilet, but I made it to a trashcan from there. I made it to the bathroom. I remember sitting on the toilet and pulling the car bill, but that's all I remember. I don't know how long I laid in the bathroom floor. Someone came and found me while laying there. I'm not only having bad bowel movement. I'm throwing up and slime or something was coming all out of my nose. The first thing to CNA said to me was how did you get down there? I'm trying to explain to them I did not know, but my body was burning up and I just wanted to take a shower with cold water. With cold water so they tried to get me up off of the floor and they were very rough Lucy and the night CNA that was on that hall no vitals were taken and being a CNA myself for 22+ years I know you don't remove a person on the floor until vinyls are taken so once they get me up, they wipe me with some wipe. Or should I say half with some wipes put it in the bed the me a diaper at first I refuse I said go ahead. I'm asking them to call my sister. They would not call my sister so I asked for my cell phone. Lucy got my cell phone out of the bathroom and just set it on the bedside table. That's when I called my sister told my sister what was going on my sister said did they take your vitals? I said no so my sister on speakerphone she telling The Nurse Lucy you should've never lifted her without taking her vitals so Lucy comes in with the she takes my vitals. My blood pressure is 85/46. I can't remember my pulse. My sister told Lucy call her ambulance and sent her out. Lucy statement was no it's not an emergency. She'll be OK so my sister proceeded with me on the phone to call the front. A male African nurse answer the phone and my sister was trying to explain to him what was going on. He told my sister that it was not an emergency and if they come, not an emergency our family will be by sister was llivid, well then my sister asked me. Did they take my blood sugar? I said no so she asked The Nurse to take the nurse took my blood sugar and myself, and my sister asked what was it she would not show it to her. She comes back in the room with a maybe a 4 to 6 ounce thing of orange juice telling me to drink it so once again, I asked her what was my blood sugar she still would not so I drank the orange juice. She took my blood sugar and it 237 or 247. She gonna turn around to face me now and walk away the EMS came and asked that I still want to be transferred out because they were told that I said I didn't wanna go, which is another one of their lies that they told that I said I fell. I ended up with a knock on my head, but I don't remember falling, but I must have to have that not that big. This is all in the bathroom. I kind of went back so everybody would understand the EMS driver said OK well, we'll transfer you. What do you want to go? Well I picked to go to Northeast Baptist. Was told they could not take me there due to the reading the EKG found out the reading was because my heart was pumping very slow. Lucy is very disrespectful. She's very unkind and presents to be kind. I would not trust her, so I'm not gonna blame. Everyone at Coronado I'm just calling out who should be called out if you put your loved one in there please and I do mean please make sure you go up there and check on them

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

This facility offers all levels of care with the option of buying-in or renting. I lived there for…read more5-1/2 years and moved out recently after buying-in. I really thought this was the place I would live the rest of my life. I learned about Blue Skies in 2015 and compared it to other similar communities. Blue Skies remained on the top of my list over time. There are several things that prospective residents must consider before committing to signing a contract. The organization's business/finance practices are not at all good. Poor business practices include lack of transparency to residents regarding pricing of apartments/homes (it is a secret), and lack of coordination between various departments when moving in or out. In my case, I requested and was allowed an in-house move to a different apartment. I did have access to the "secret" apartment price list and assumed I would be paying the listed price for my new apartment. Imagine my surprise, after spending $2000 for a move, and just over a month AFTER my move, I find out the price of my new apartment is $257/mo MORE than what is listed on the price list. I never received any documentation before or during the move that informed me of the new rent rate - a violation of the contract that states a resident must be informed of any rent increase in writing at least 30 days prior to the new rate taking effect. Unfortunately for me, I did sign a lease addendum that showed the new price. PLEASE - do not do what I did! I almost didn't sign the addendum because the rent amount was much higher than I anticipated. I should have consulted an attorney then. I did do that later and found out that I should not have signed the addendum because I was never informed in writing of the new rent price. Also, there is significant financial mismanagement of resident accounts. I received 2 outrageous debits on a monthly statement. It was impossible to speak to or email an individual in the Finance Department to discuss my concerns. My voicemails went unreturned and emails never received a response necessitating my going to the assistant resident director for help. An issue regarding a $1369 erroneous charge was corrected, but only after the assistant resident director contacted the Finance Department - where he received an immediate pick-up of his phone call. Additionally, I had to confirm it was, in fact, an erroneous charge after the person from Finance asked: "Is she sure this is incorrect?" I was livid! The assumption from this Finance Department is that every entry they make on a resident's statement is correct, and it's up to the resident to prove them wrong. Currently, I am in the midst of attempting to get a refund of MY money for an incorrect rent overcharge for November 2025. Despite disputing the amount of this debit via my bank, Blue Skies Finance states that I approved the amount. I DID NOT! Because of their response to the bank stating this, my bank closed the dispute. I'm currently exploring other options for getting this corrected. And just know that rent money is not all the money they actually owe me. Please, just be VERY CAREFUL if you decide on Blue Skies as your next home. Look at other continuing care communities in the San Antonio area. There are also very nice 55+ communities in the area, with more being built. Blue Skies prices are the most expensive, or close to it.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

My aunt and uncle lived here for several years. Due to declining health, they were forced to move…read moreto an assisted living facility. Knowing this move was completely out of their control, the management forced us to pay the month's rent because we weren't able to give 30 days. We paid the rent and moved most of their belongings out. My husband went today to get the rest of their belonging and the management had started prepping it for the next renter. They entered a rented apartment with furnishings without obtaining permission from my aunt and uncle. The absolute nerve. I wouldn't let my worst enemy live in that overpriced place with its garbage food. They better hope we don't obtain legal advice over this matter.

I live at Waterford and it's the best place I could spend my retirement years. My neighbors are…read morenow my friends and the staff are wonderful. It's a family atmosphere and very welcoming. I'm excited everyday for the activities and good food.

Recently volunteered for a special event and had the privilege of visiting with some of the…read moreresidents. They were so excited to be a part of our rummage sale. Residents found some great deals and were able to mingle and meet new volunteers. The place looks great.

This is an update to a previous review. I am still very dissatisfied with the care my father got…read more However, I tried to amend the part of my review that references the director; I do not like how the unit is run or her tone to patients but the words I used were unnecessarily harsh. Unfortunately I cannot change the review but am apologizing for the part that was likely hurtful. The intention is to have the Memory Care staff improv, not to be solely attacking.

They need to start planning for residents to have their children visit, I've been…read more quarantined since March 11th and am certainly safer than most people that go in now. They've done an excellent job with safety, but if I can never visit my mother, then where's this going? A bit draconian , but hopeful updates are coming! Thanks for 5 Star Operation

Such friendly people in in a beautiful independent living community! Beautiful chapel as well.read more

I'm only 43 and I already want to move in. Great facility in a prime location. The staff is very…read morewelcoming and friendly.

A tasteful retirement community found adjacent to a local private college. One can browse the…read moregrounds or the facility and feel safe & protected.

First of all let me say that all the reviews that I read below were NOT reviews of The Village at…read moreIncarnate Word; they were reviews of the University of the Incarnate Word (UIW) -- an entirely different entity! The Village at Incarnate Word is a Senior Living Community located next door to UIW, but not part of UIW. The Village offers independent living, two levels of assisted living, licensed by the state of Texas, a memory care area, also state licensed and a 60 bed nursing care area, also licensed by Texas. The Village at Incarnate Word offers apartment style living options in all areas except the nursing care, which is mostly private rooms with baths, although there are a few double rooms available. A wide variety of activities are available for all residents, including concerts, plays, sporting events and the opportunity to audit classes at UIW. The staff are dedicated and the residents are friendly. My mom was in the nursing area for two years and received very good care. I would not hesitate to recommend The Village at Incarnate Word for retirement living.

Probably an amazing place for veterans to retire! Nice cottages and long term care center, clean,…read morefriendly people... I worked here a year ago as a nurse in the healthcare wing. So if you're looking to be a nurse or CNA at this facility.. DO NOT. The current administration will force you to jeopardize your license for their bottom dollar. They enforce an unsafe work ratio and do not, in their own words, care about whether we stay or go. The nursing staff and disposable and undervalued. I had to quit before I compromised my license or got fired for not being in six places at once. Bottom line: veterans, welcome. I am a veteran and would love the care they receive. Nurses, steer clear of this facility. Just don't.

The Army Residence Community is a wonderful place to work. You are able to create great…read morerelationships with your teammates working as a group. You can easily communicate between departments and the directors always have their doors open. The ARC provides many benefits for its employees including daily lunch! The best part about working for the ARC is being able to create genuine relationships with our veterans.