I've had overall great experience with Therapy Services. The offices for evaluations are…read morecomfortable and private but you usually are only seen there for evals. Then it's off to the floor. They have most equipment needed accessible and some of their gear is more up-to-date than others. I've been in both aquatic therapy at the pool by the gym, and ortho PT which is upstairs. I prefer the pool to their therapy floor but only because there is a LOT of traffic there. If you are shy, or have anxiety about people watching you do therapy, you'll have to get over it or find another place. There is usually 5+ other patients on the floor at a time and a semi-connected gym. That is a part I wasn't big on. I've been in PT before and it was a smaller office location which I guess I prefer. They also don't offer some of the treatments as I had done in the past (like traction). I've had a lot of manual manipulation done here, I also did dry needling. I am one of those "5% patients" which means everything has to go slow or it just aggravates my injuries. They were accommodating to my needs. The dry needling...That was an experience. It was brutal to be honest and I assumed initially that I received zero benefit from it and honestly I'm still unsure because I took a short break from PT and also got a bit of rest, adjusted things and comfort seem to follow. But it could have been the dry needling treatment. The director who performed it on me was very nice and thorough. He had a couple of students assist in my assessment and did a bit of Q&A with them, which I didn't mind. As someone with Cervical Dystonia and Cluster Headaches I am kind of use to being a test subject. He was gentle and kind in his approach which I appreciated. The PA is okay, she could use some work on her bedside manner. You don't tell a patient "boy you're just broken!" as they lay on the table with multiple heat and ice packs needing to be applied along with eStim. It's just not helpful and is quite triggering considering the patient already feels horrible. She also gave me some misinformation about their gym and membership. Their billing department is horrible but that may also be Mercy in general as I've had issues twice now in two different offices but both were in regards to treatment being done here so I'm not sure who wasn't competent in billing and coding I'm currently working with them on the matter. I'll update once that is resolved. They do offer patient financial assistance for those who qualify which is a true blessing. I came to this hospital because of their mission and the way they approach care. I have my primary care physician here, my OB/GYN and my Physiologist (Pain Management Specialist) here as well so it's very convenient to be seen here by the whole team when needed. Central Scheduling is really not that great with Mercy. They seem to be short staffed and it shows. The wait time for some appointments are 3mo out which for someone who is in chronic pain, it's not helpful. Though getting in here wasn't too bad as my doctor at the Pain Management Clinic seemed to help things along, which I was very grateful for. The online system for contacting your provider works well IF you've seen the provider and they are listed as part of your team. Response time is generally good and questions are answered in detail 99% of the time. Their text messaging system is good because of my CD I sometimes have to cancel and it allows me to confirm or cancel without having to call in and waste time with scheduling. Their in-house (not central) scheduling is great btw. They do their best to accommodate my schedule. Overall it's a great hospital because of its providers, and I really like this location. This office is great because of my physical therapist. She's pretty awesome and caring. Great bedside manner and is very understanding.

Friendly & helpful staff. Adult & Pediatric therapy done at this location. Therapists I've met want…read moreto help and have been great with my kids. Looks aren't much, but the people make the difference.

I am so impressed with Bethany PT Central! I've been going there for over a week, and I actually…read morelook forward to my visits. Both therapists are very professional and very knowledgeable. Chelle and John are both truly concerned with your well-being. They are also very easy to talk to, and have great senses of humor. When you walk in the door, you meet Kara, and that's where the feeling of expert care begins. She actually keeps the entire place in smooth working order. Her smile and energetic personality make you smile! That atmosphere continues with the assistants that get you set up for your session. They know their job, know the equipment involved, and are very efficient in getting you going. Respect, kindness, true concern are evident everywhere in this facility!

Chelle is a great physical therapist, always taking the time to listen to your needs and not making…read moreyou repeat yourself every appointment. She and the staff seem to genuinely care that you get better. Cara is a great receptionist and has a positive attitude. She has been patient and flexible when I can't make my appointment at the last minute. I've never had to wait for my appointment here, which is impressive and irregular for healthcare facilities. I'm so happy I'm their patient!

I would AVOID the Specialized Therapy side of this company AT ALL COSTS…read more (https://www.specializedpts.com) AT ALL COSTS. I was a client of Lisa (Melisa Stout-Herring) from 2017 - 2019 and now, after 4 years, she's decided to try to ruin my credit by having a collection agency come after me for BOGUS charges. I've had No Contact from her since 2019 and I got a hit on my credit report FOR THE FIRST TIME in February of 2023. Lisa said we could "barter" for her services. She had me work in her office, help with her IT, do consulting work for a possible website and she wanted me to help her scrub all her reviews off websites because, as she told me, "someone who she used to have a relationship with was upset with her." I'm wondering if that's what she's saying to someone now about my review. You might think I'm putting this review just because I owe her and I want her to get rid of my charges, but that's not the case. I don't want someone else to have Lisa work on them, or have them get "EXTRA" services for which they will then get collection agencies coming after them after 4 years of NO CONTACT. As for how Lisa was with the therapy, the fact that she's trying to destroy my credit and my ability to get a job or any future housing or cars, reduces whatever good she might have done.

Made my pain worse. They worked areas that were not painful before and then became very painful…read more Did little for why my doctor sent me to Physical Therapy. Lisa liked to brag, talked to me about another medical condition I have and was giving inaccurate information about what to eat or do for this. I have this issue under control with the proper specialist. Why was she doing this? This is not your area of expertise. And I was not currently having a problem with this at the time. It is just something I have to be aware of always when choosing what to eat. The main PT made me very uncomfortable personally by things she was doing and personal questions she was asking. I looked up what she said she was doing and found it has not shown in clinical studies any advantage. I stopped going to this clinic. I felt violated. Very awkward situation. The staff here is very nice and friendly but I hope they are aware of what the Head PT is doing. I would not recommend this place to anyone except maybe the medical board to inspect.

The wait time is minimal! They see you within 30 minutes and no appointment necessary! Very nice…read morepeople. Office is so efficient!

I have been seeing this family for years now..since i was 8 years old and they have always treated…read moreme with respect, care, and acceptance. I will always recommend them.

The doctors are great!…read more The front desk staff still has a lot of room for improvement. They are not very friendly if you ask a question, they just stare at you with their mouse hanging open like you're speaking of foreign language. If their front desk staff were better trained or have better personalities this could be a five star office

Horrible staff, always dismissive and rude. Doctor prescribed me a medication without letting me…read moreknow about possible mental side effects, and it had put me into the worst depression and anxiety episode in a long time. It has been over two months since I stopped the medication and I still don't feel the same. I had been managing my anxiety pretty well but since then, I have had consistent panic attacks and extremely high anxiety levels that have made it difficult to complete my normal daily tasks.

Excellent facility! Nice reps for the check in & check out process!…read more Brennan who was my audiologist was really great. He explained a lot of details and answered all my questions! It's not often to have your hearing checked and I know this was a doctor's referral but I did have one of the best experiences. Turns out my hearing is still good . . . . contrary to what my wife says!!

Dr Mila Duke is just a wonderful audiologist . She is always very attentive and listens to every…read moreconcern. She is very helpful. She has always addressed any concern I have had. I love Dr Mila Duke, i can't imagine having anyone else. Also, every staff member at Hearts, and I mean everyone is friendly, caring, kind, and compassionate. I have never had a bad experience, and I have been coming here since 2017..Always a great visit!

I have been receiving after surgery care at Valir Moore for the past seven weeks. This isn't my…read morefirst round of PT, but it is my first with Valir in Moore. I have always dreaded going to PT following previous surgeries. I actually look forward to PT at Valir. I felt a difference from the first call to set up my appointments. I am greeted by Becky with a warm hello, a smile and a genuine "How are you feeling today?" My therapist always greets me with a smile and a good morning and we are ready to get after it. The atmosphere is upbeat and positive with good music playing in the background. The care is excellent. The positive atmosphere combined with the skill and knowledge of the therapists has me amazed with the progress i've made since my surgery. They are well organized and keep everybody moving with no waiting on equipment. I marvel as i watch them work with patients and encourage us. They answer any questions I may have and they explain what each exercise is doing for my recovery. The facility is well run and very clean. I am facing another surgery soon and I have already asked my doctor to let me do my PT at Valir Moore. I can't imagine going anywhere else. I look forward to each visit as I know I'm in good hands.

Valir Physical Therapy has an outstanding group of Therapist that seem to care about their patients…read moreand the goals that have been set for them and their patients. the office and workout area are clean and well maintained. Their work ethics is professional but relax for their patients. It seems they has a good work environment for their patients. PS: They even laugh at old dad jokes!