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    Sense Financial Services

    4.8 (34 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 3 months ago

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    Services - Sense Financial Services

    Investment management

    Insurance planning

    Retirement planning

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    Ask the Community - Sense Financial Services

    Review Highlights - Sense Financial Services

    I converted an old 401k into a self directed IRA and it's helped me make investments that weren't possible before.

    Mentioned in 15 reviews

    Read more highlights

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    Requested a free consultation, and Tony was very helpful and honest during our online meeting…read more It's hard to find companies with knowledgeable individuals who can provide valuable opinion as many are like robots so it's refreshing to have someone understand your needs and try to give you their best advice. Hope to work with Tony at Crosdroads Planning for our future tax planning needs.

    TL;DR: Worked with Garrett Jones at Crossroads Financial Planning for tax prep. Misquoted our taxes…read moreby nearly $4,000. Poor customer service -- impolite and dismissive. Once paid, they offered little further assistance. Significant miscommunication between staff members on essential elements of our filing. Longer version: We hired a tax preparation service to help navigate changes to our filing status after getting married. Our tax consultant, Garrett Jones, began working on our application with the wrong filing status. After correcting this error, there was poor communication regarding important changes that needed to be followed up on, which resulted in IRS notices arriving in June. When I raised my concerns with Garrett, his guidance was vague and he offered no clear timeline for resolution. Weeks later, with no progress made, I was left with the impression that once he had been paid, his investment in us as clients had ended. I spent approximately 10 hours on the phone with the IRS trying to sort out the status of our account. Throughout this process, Garrett maintained that I owed approximately $2,000 to the IRS -- when in fact I had a pending refund of approximately $2,000. In the end, we were left with a significant miscalculation, poor customer service, and no choice but to resolve everything ourselves. I'm still unclear what the fee we paid to Crossroads Financial Planning actually covered. Highly recommend taking your taxes elsewhere.

    Gerber Kawasaki Wealth & Investment Management

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    Working with Kyle Clark has been a standout experience from start to finish…read more After a deeply frustrating experience with another financial advisor program, I was cautious about starting over, but working with Kyle has been a complete 180. From the start, Kyle was thorough and patient. He walked me through transferring all of my existing funds, helped me establish clear savings goals, and gave me concrete, actionable guidance I could actually act on. What impressed me most was his timing: all of this unfolded during a period of significant personal transition for me, and he handled every step with professionalism and calm. The results have spoken for themselves. My portfolio has reached record highs, and for the first time, I genuinely feel in control of my financial future. If you're looking for an advisor who is competent and steady under pressure, I can't recommend Kyle highly enough!

    I've pretty much exhausted my ability to manage my retirement account now that it's entered…read more"Antihistamine money" territory (It's nothing to sneeze at) so I thought it would be a good idea to hire a fee-for-service fiduciary to look over my multiple accounts and give me some advice. Which ones do I combine? Am I investing too aggressively or not enough? What the heck is this fund? Nick Licouris did a fantastic job - we met twice, and he mapped out a detailed roadmap for me to get my financial house in order over the next few years, explaining everything in plain English anyone could understand. He confirmed I was headed in the right direction, but also pointed out a few things I was unaware of. He also correctly predicted how many hours it would take, so the cost was no surprise. I am very, VERY pleased with the results and I've recommended him to others and will probably hire him again, once I've executed the plan.

    Ace Commercial Truck Insurance Center - Karen, one of our agents

    Ace Commercial Truck Insurance Center

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    This review is written by a former agent and employee of Ace Commercial Truck Insurance Center. I…read morehad been offered monetary compensation to remove online reviews by Anhdy Nguyen. These reviews are being published again, because the settlement agreement, the compensation offered by Anhdy to remove the review was never completed. This is one of Ace's characteristic traits. Anhdy will say whatever it takes, to make it sound like what you need to hear on the other end of the phone. But then he will not follow through. He will ignore your calls and messages. Once you start to get really annoyed because he has been ignored you, making you wait for a weeks maybe for a month. Then he will get on the phone and apologize, he will tell you he has done everything he can, and he just cannot believe this has gotten to this, point. "I agree with you, this is terrible." This I exactly what I have heard him tell clients he has been blowing off for weeks, sometimes they are new clients, and they are not 'big enough, not fleets I won't bother', but this behavior is usually how he treats renewing clients. I have witnessed this. This is how he is treating me, his former employee, after he stopped payment on my first paycheck... 5 months after he wrote it and I deposited it. He stopped payment on my check Christmas week. He pretended he did not know anything about it. Three days later, he changed my passwords, told me I was fired through text by saying I needed to find a better fit for wok. It took me 2 months for me to find out that Ace had stopped payment and that there was not fraud on my account. I had to file a case in court to get Ace to even to answer my phone call. Here is some the email I got almost three months after payment was stopped on my check. Here is a response, that I received from Anhdy, in a email he forwarded to his wife, President of Ace Financial, Jackie Houag. Jackie, please forward this message to Wells Fargo. This is ridiculous, only $1,384. Ed, I think you should be on the phone with USSA and Wells Fargo and get to bottom of this. As you can see, we never stopped payment on your check. I think I am sure that this is causing by someone who got your wallet with your DL and our check, THEN they cashed it twice. You and I did not doing any wrong, we are both victims. Wells Fargo and USSA have to figure out, do you agreed. Please ask your USSA to pressure Wells Fargo for the proof that you were cashing the check? $1384 may not be a big deal to a rich insurance agency like Ace, but for me that was the money that I needed to pay my January bills with. Especially since Anhdy fired me 3 days later. But in this moment, at least, I had some hope. Andy had not quite owned up his, 'mistake', but he seemed willing to fix it since I had started writing Google reviews about my job experiences with him at Ace. Anhdy asked me to take down online reviews and he would have his bank resolve to situation by the end of week. I was so glad that after three months this ordeal would be over. At this time, I was also speaking to his banker at Wells Fargo, that kept on telling me, "We have to protect our client" and "Yes we took the funds, but I can't tell you why or where they went". I contacted Anhdy on the following Friday, with the Google reviews down he did not have time for me again, he just sent me a text message. "MY TIME IS MUCH MORE VALUABLE THAN THIS" So, the review goes back up. IF ACE WOULD TREAT A DISABLED VET LIKE THIS AT CHRITMAS OVER HIS PAY THAT HE HAD EARNED 4 MONTHS EARLIER. JUST TAKE THAT MONEY AND SHUT DOWN COMMUNICATION. IMAGAINE WHAT THEY COULD DO TO YOUR TRUCKING COMPANY!!! BE VERY CAREFUL TRUCKERS ANHDY CAN SOUND LIKE A SWEET MAN BUT HE IS A SHARK

    I couldnt beleive that I was able to get a quote the same day! The professionalism and integrity…read morethat the entire ACE Commercial Insurance team provides is second to none. Highly recommended if you need quality and great service!

    Sense Financial Services - investing - Updated August 2026

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