I have been using this company for last few months on my entry key card entry system for my…read moreapartment community. I was left high and dry with previous door system company and security guru offered immediate services and came out same day. I've had had to call owner 2 times on emergency weekend calls and he was out within hour! He has on top of service calls replaced exterior door locks and provided me with new key fobs. His scope of work includes more than just key computer system issues. We have been completely satisfied and I would recommend to everyone.

Needed locks replaced. Arrived quickly, was professional, helpful and reasonable... would use again!read more

I recently decided to add Roku to my not-smart television set-up and, after many attempts to find…read moreout how it should be done, I hit a wall. The idea came to me that a specialist in home entertainment systems may be able to help me, This was last Saturday so I called Custom Automation Technologies, Inc. in New Albany who were open until 6 pm. The owner, Dan Hoehnen, answered my call, talked with me about my system, and said he would come out that same afternoon and take care of it. Which he did, for about 1.5 hours he skillfully integrated a Roku stick into my mini-network which consists of an 11 year old plasma TV, a DVR, Spectrum cable box, a 11 year old DVD player all controlled by an 11 year old Bose Life Style sound system. Others had failed at this integration task, but Dan knew exactly what had to be done. He explained every step as he worked so that when he was finished I had full Roku capability on my system. He also explained how I should access and use the new feature, even helping me to document every step in the process. To top it off, he invited me to call him anytime I have a problem or a question. In summary, I could not be happier with the service provided by Mr. Hoehnen and CATI. The service was fast, expert, courteous and totally effective. Thank you, Dan and CATI! A very happy, happy customer

From the owner: Custom Automation Technologies (CAT) provides all the technology your home or small business needs…read more From pre-wiring a new construction home, to a fully automated home, CAT does it all. Our specialties include: home automation, home theaters and media rooms, whole-house music, awesome Wi-Fi, security systems and cameras, video doorbells, voice control, lighting control, motorized shades, universal remote controls, assistive technology and more!

Purchased a setup from these guys thinking it would play nicely with my existing smart home setup…read more This was not the case (without paying an additional cost) and I wanted to return my equipment and cancel my subscription. Apparently (and I was not told this in person), it was a 36 month contract. I called to see if I could get out of it, and was met with a pretty nice gentleman who noted down my information and said that while he could not make the decision, he would forward the information along. It's been nearly two weeks and I have yet to hear back. I don't like to leave bad reviews, and would be happy to change this one if I could get some better communication. Update: I Called in. They said there were several notes on my account, they just never remembered to call me and update me. Long story short, there's nothing they can do. And even though I was never verbally informed about the 36 month contact, I am still responsible for paying out the 1500.00 to get out of the contract. This is probably one of the worst experiences I've had with customer support. This is aside from the fact that I've also had their entry sensors falling off my windows and setting of the tamper alarm. For those looking for security systems for your home, I'd recommend something like SimpliSafe. Its cheaper. There's no contract. And you do not need an additional subscription to get basic Google Home support.

What a piece of crap company. Stay as far away from this company as you can. They will lie to…read moreyour face as well as talking to you on the phone. I was told i had a 2 year agreement only to find out it was 3. I do not need my system and yet i am being charged $49.95 for another 15 months. I personally wish this company would shut down for ever. I HATE ADT

I needed to get the locks changed on my historic home after moving in. Isaac called me to set the…read moretime later that day, and actually arrived a few minutes early which was great. He changed all the lock cylinders, including the ones on my original 120 year old doors. He also had the vintage Baldwin keys that a lot of locksmiths don't have. He was very professional and thorough. I'm very pleased and would do business with them again. Highly recommend.

Brian came out to rekey my front door. He saw that I purchased new hardware for the garage door and…read moresuggested to rekey those which saved me money. The service was prompt and effective. I'd highly recommend them!

Shady as F! Expensive. This is NOT ADT! They are a 3rd party, overpriced, fly-by-night SCAM!!…read more My husband & I got a significant security package. However, the thermostat installed has never worked (it turns out, they aren't licensed to even install it even though they DID!). Also, they did not install any of the detectors until 3 days later; when they did so, they tried to fix the thermostat which was running AC non-stop, even though it was set to heat, but didn't - it now only runs heat nonstop, even when it's set to off. In doing so, they also pulled out wires from the connection & broke a jumper chip. I went to the grocery store, & when I came back the house was 81*F! The only way to get the heat to stop running is to literally pull the thermostat off the wall. APPARENTLY YOU CAN ONLY RETURN ITEMS 3 DAYS AFTER SIGNING, not 3 BUSINESS days, & not 3 days after install!!! ADT, however, gives you 6 MONTHS! ...So even though the thermostat has NEVER WORKED & even though NONE of our detectors were installed until 3 days later, Safe Haven Security won't let us return ANYTHING!!! Customer service told us we have to have technicians fail to fix the thermostat 3 times (more that the previous 2). The manager we spoke with stonewalled us & basically said "too bad, we have clauses in our contracts that protect us & not you." No one has done anything to help us, EXCEPT ADT! They are working to help us. Safe Haven? Nada! Wish I would've known from the get-go that we were dealing with a 3rd party vendor & not ADT directly! But I DIDN'T, because the sales person said "Hi, I'm ______ with ADT!" And "we contract out our installations, but it's just how ADT does things." Like I said... 100% SHADY SCAM!!!

Please RUN from this service!! it is a SCAM. They are not upfront and make you agree to a crazy…read morecontract and will send you to collections.

Absolutely recommend Smart House Ohio - founded by two electrical engineers who graduated with B.S…read more in Electrical and Computer Engineering from The Ohio State University who have a passion for home automation and security. Rob and Adam evaluated our needs and patiently explained how and why. On time. And we called them later with questions which they completely explained. Try their automation services - you will be happy that you did!

Smart House installed a Ring alarm, Blink camera, and Amazon Alexa system in my home. They were on…read moretime, courteous, and professional. Smart House walked me through the setup, made sure I understood how to use my system, and ensured me that they can be reached 24/7 for any issues. I feel much safer now that my home is protected with professional alarm monitoring. With my cameras I will not have to worry about stolen packages from my porch and can talk to people at my front door through my camera. I recommend Smart House to anyone looking for a home automation or security system.

My husband worked for AT&T for 27 years and knows electronics inside and out. This is a privately…read moreowned company with no subcontractors. An electrician recommended them to us because they do everything we needed...electrical wiring, motion detectors, ring cameras, etc. This is what they do all the time. So knowledgeable, professional, and caring. We highly recommend them!

I had wired to the max install my security system three years ago. I am still having problems. I…read morethink I am going to have to just accept that my investment in this system is a total loss and move on to a new company. Do not use wired to the max unless you love being a sucker.

I rarely do one-star reviews, but I see from the others that my low rating will not impact their…read morescore at all. I also see that they are open till 11pm, which makes sense because one of their reps knocked on my door at 1030pm, and rang the doorbell. Woke the kid on a school night, got us out of bed, confused the dogs so much that they didn't even bark. He launched into his spiel that he had just sold our neighbor a system, and all the wondrous free things they got. My wife politely told him we weren't interested. He plowed on with details of their service. I rudely told him to leave, and not ring any more doorbells in the dark, hoping to save our neighbors from being woken. I feel a little bad for him, because someone sent him out into the night to do this. What kind of company does that, to their employees and their potential customers? If I had had any interest in Vivent, this experience crushed it. And then reading others' experiences poured water on the embers and stomped on them.

all this money for these 4 cameras and paying for monitoring and someone was able to go in my…read more alert view and steal my lawn mower off my front yard these cameras didn't go off but one time what is the point of having a company that lets you get robbed!!!! definitely going back to ring this would have never happened!!!!!