This is a review for the online store. I ordered a dress online from Saks and as I was trying it…read moreon, the left shoulder strap pulled away from the dress. I immediately called customer service and was informed that there was nothing they would to rectify the fact that they had sent me damaged merchandise-that they wouldn't accept the dress as a return or compensate me in any way. For a store that prides itself on high end merchandise, the customer service is a tremendous disappointment. I will no longer shop at Saks online or in any of their bricks and mortar stores.

I will NEVER buy from Saks Fifth Avenue online again, no matter how tempting the availability or…read moreprices. They sell high end merchandise but it's not necessarily in great condition. They refuse to refund your method of payment, instead offering you a gift card so you will buy more merchandise from them. It doesn't matter how often you contact them, or how often your credit card company tries to speak to someone, the gift card often doesn't work and they lie about crediting the credit card account you used. They even asked for my credit card number and a week or so later, my number was being used in three states. I used to love this store but no more. I called the New York store or tell them of the issues associated with online buying and by the number of the negative reviews since three years ago I can safely say nothing has changed. Stay away from this company!

So glad that they are now at the Short Pump Towne Center!! I like that the product comes form…read moreProvenance

L'occitane sells perfumes, soaps, lip gloss, refreshing sprays, exfoliants, and tons more. There…read moreare some interesting smells they carry all the time as well as limited edition ones that change by the season. Good smells, cool stuff, expensive prices. Enough said.

I don't frequent Dillard's stores often. The store has lots of high end designer shoes, purses,…read moreand clothing. Great quality. Fair prices. The day I visited, there was only one salesperson in the shoe department. Overall I would recommend.

Lori was great. My husband was Able to get a suit in the perfect amount of time…read more She was very professional.

Papeterie was such a fun experience. They had all types of fine papers and invitations. They had…read morenice trinkets and KnickKnacks to purchase. I love that at the front of the store they had some paraphernalia from different zip codes around Richmond. It was a great way to represent your specific community and get some "swag" that would be fun to share with your friends and family. If you are in the area, you can certainly stop by for some nice pens, papers, cards, bags, and gifts. The staff was great and super friendly. They were also super helpful.

This little gem of a shop is Bon Air's best kept secret. I had gone to a local wedding expo and…read morecame across their literature. After peaking at their website and Instagram I was intrigued so I had to go in. Walking into the store is a paper addicts match made in heaven. They have the best selection of stationary and they will even personalize it for you! Bonus: TheyThey will even wrap your gifts at Christmas! I cannot wait to come back for that alone. Unfortunately I was not able to make an appointment before stopping in, but they were able to accommodate me and my fiancé anyway, since we came in before their late afternoon appointment that day. We sat down with Holly and discuss different options for our wedding invitations. we had spoken with her about potentially personalizing our wedding invitations to fit our wedding theme. Holly was really understanding and showed us so many wonderful examples she had we could use. We felt really at ease with her and ended up talking with her about her creating a design for us based on some images we had of our inspiration for our big day. She was able to create a few masterpieces from the ideas we had and some examples she already had created before and gave us a great invite, using our wedding colors. Once we had our design ideas together, Holly went to work designing our invites. We received an emailed template of what the invites would look like. After a few minor adjustments, we paid and they were printed! It took a couple of weeks to get everything back but it was packaged perfectly for us to assemble with ease. If you need wedding invites, corporate invites or something simple as a family reunion or birthday invite, this is the place to go!!

I'm an Anthro fan! This one is usually well stocked, beautifully appointed and has great customer…read moreservice. Love the window displays and creative merchandising. The back sale room is like finding the Holy Grail!

I only discovered this store last year on a trip to Stony Point Fashion Park in Richmond. It has a…read morelot of boho chic style clothes and housewares inside. They have a little of everything, some home decor, kitchen stuff (like plates and such), candles, bubble baths, perfume, clothes, shoes, sheets, etc. Really you can find a little of everything in this store. I've visited a HUGE Anthropologie in Seattle which had a much larger selection of items but this store has a little of everything for everyone. My favorite thing is their Barr and Co. brand of bath goods. The original scent is a heavenly oatmeal scent that I am in LOVE with. I have bubble bath, soap, a candle, and some perfume that I spray into my hair every day before work to make it smell good. It's just so light and clean and fresh. MmmmmMmmmm!

My husband and I stopped by here on our way out of Stumpy's (right across the way) as we were…read morelooking for a candle for my father-in-law who is picky about what he likes. He loved a smell from another candle place but refused to return because how strong the smell was. When we walked in we were greeted and asked what we were looking for. The gentleman that assisted us immediately found a couple candles, which would have been enough, but he also brought us to a table in which they had a new scent. The scent was perfect. They had not yet named it so they were nice enough to print us a custom label. There was also a young man there starting his own line of body butters and scrubs, TMOORE CREATIONS. It was not difficult to support this young entrepreneur as there were a few different scents and we ended up getting the cotton candy scrub. We also made sure to scan their QR to keep updated because the entire experience was great. Oh and I even found out they do candle making parties. If you are looking for a way to get people together for a custome event, think of this.

the service and quality are unmatched. all of the fragrance without the toxic chemical.read more

Not me realizing that I've never reviewed Pop of Confetti? What? Wild. It seems now is as good a…read moretime as any. I love this shop! The energy is so wholesome and welcoming, and the owner is super sweet and does a great job curating the shop's offerings. I found myself in need of last-minute Christmas presents this past weekend, so I popped in. As I was about to check out, in a moment of pure embarrassment, a residual hacking fit from the plague I acquired around Thanksgiving started and of course I didn't have water with me. She referred me to cans of seltzer she had on the back table, which calmed it immediately. Thank you again so much. I repaid her by spending over $100 on goods haha. I really love her shop and I hope it continues to thrive for many years to come!

Yes, I "popped" in to check out this boutique gift shop that called to me! The selection was…read moreeclectic and interesting! So much fun and funky jewelry, tons of disco items... balls, mirrors (I bought one!), pens, garland... and more! Lots of cute purses, totes, kitchen items, stationery, cups and mugs, tea towels!! The prices range from reasonable to expensive... but I found some cute things in the back room sale section. The clerk(not sure if she was the owner) was sweet and helpful. I loved the colorful "selfie" wall for a fun photo op!! Check out this sweet shop, it's popping!!

Bought the classic heart necklace with the diamond from here the diamond fell out with in a year…read moreand you have to pay to replace it ? And if you pay 300$ for a new diamond it's only under warranty for a year. Insane a "luxury " jewelry brand doesn't have the option to buy a warranty and doesn't ensure their jewelry with warranty. As someone who's favorite brand was Tiffany's made me loose respect for the brand and customer service when they don't even believe there own jewelry will hold up more than a year and you have to pay for repairs that are clearly a defect.

There's something about that little blue box. I feel like Tiffany & Co is romantic, sophisticated,…read moreand iconic. Are there any other jewelry stores that have a color named after them? When my husband bought my engagement ring, he wanted only the best so he decided on a Tiffany ring. Richmond is the closest from where we live so we made some special trips to visit the store. Everyone was helpful and accommodating. I absolutely love my ring and we are hoping to be lifelong customers.

From the moment I called to make my appointment to moment I walked out the door was fabulous!!! The…read morecustomer service was great, it is clean, warm and inviting.

The receptionist did a great job of getting me in right away for an appointment. I did not notice…read morean inside step and tripped going inside. I think it should be marked in some way. Brooke did my waxing and she is a very friendly and sweet person. The main complaint that I have is that I had a lot of wax reside left. Usually when I have this procedure something is used to remove left over wax. It was very sticky. That is why this is a 3 star review.