First, they tried to ignore severe pain and muscle spams due to nerve damage in my hip that…read moreoccurred during my knee replacement surgery as "a little soreness after surgery." I had to force the issue of effectively treating the situation and it still took them 10 days before they bothered to do the correct treatment that should have been done on postop day 2. This borders on malpractice. Secondly, when I was asked, I told them that I expected to be walking without a cane after surgery. I had been forced to use a cane for about 5-6 years prior to surgery due to safety concerns and the need to preserve what I could of being able to use the knee. My expectation of being able to walk normally was completely ignored. Instead, when I tried to walk without the cane, I was told to keep using the cane. This continued throughout my entire time in rehab. Somehow they thought that using the cane was going to help me be able to walk without it. Even I don't think that's right!! This means that I couldn't really walk when they decided to dismiss me from their care. They didn't care about getting to the correct place; all they cared about was that I could stand and waddle around a little with the cane. That is not good rehabilitation. It is coming up on a year since my surgery and I still cannot walk normally because they never appropriately addressed the problems in my hips that were caused by the use of the cane. Basically they expected me to figure it out on my own. I am going to have to go to a different doctor (not one who is part owner of this facility) and a different PT place in order to get proper medical care. I find that disgusting. I will never recommend this PT facility to anyone. At this point I am unsure if I will ever be able to return to my sport. They do not care about performance. Do they even know what that word means? They only care about money.

Folks, I only have had the pleasure of visiting the 135th St and 119th Street locations. RJ at…read more199th St and Jackie at 135th St. I have had rehab in many places but these guys so far have given me the best customer service I have ever had at a rehab place. I don't feel hurried. I don't feel shushed. Etc etc etc. There's a reason why they have such a good reputation.

The best place for PT. I wouldn't go anywhere else!…read moreAll the therapists are smart, knowledgeable, friendly and easy to talk to.

This is an amazing physical therapy office. Incredibly well run and just a beautiful office as…read morewell. I have worked with Sara Clayton at her prior job and when I needed to have PT again I sought her out at Empower because she is fantastic. I can't say enough good things about the office and absolutely can't put into words how great Sara is personally.

My husband is on an adult men's baseball league in the KC area and has a lot of trouble with his…read moreknees. Cory Faris came highly recommended and we quickly found out why. One call and my husband was seen the same day. Cory was able to zone in on the problem and demonstrated different techniques to solve the current issue and also strengthen the knee to prevent further injury. We were very impressed with the professionalism and expertise of this clinic. Highly recommend.

Summit Rehab in Independence was a lifesaver! I planned a knee replacement and prior to my…read moresurgery, they recommended exercises to strengthen my knee, improve flexibility, and help me recover faster. They visited my home following surgery to assess any needs at home and reassure me in addition to planning for my post-surgery therapy. Jeremy and his team are extremely knowledgeable about therapeutic techniques and exercise to rehab an injury or recover post-surgery. When I felt discouraged or experienced a set-back, they were encouraging and adjusted my therapy to help me work through it. The office manager, Mary, is so helpful and patient. Everyone at the facility is friendly and invested in helping clients receive the best care possible. I HIGHLY recommend their office!

I saw Korbyn at the Leawood location, he is exellent!! I highly recommend him for PT post surgery…read more The billing department for F.I.T. is a challenge. I got billed differently for my last visit and have called several times without a call back or anyone answering. Frustrating!!

I have been a patient at Fit MJC for a year and a half. I had this silly idea about getting in…read moreshape, and Dr Heatherman has been there to keep me going. I had recently graduated from Physical Therapy after back surgery. Dr Heatherman worked with me to create a program to stay healthy. When I damage another part (and I do - all the time) the team is there to put me back together. This isn't a bone crunch clinic. This is a wellness clinic and I cannot recommend them highly enough.

Sano Orthopedics scheduled me with Dr. Cullen for knee replacement surgery and although I ended up…read morehaving to postpone the surgery I wanted to write about my experience with them. My first appointment was to talk with Dr. Cullen who did an excellent job explaining what exactly happens during the procedure. He and his awesome assistant Erin were very kind and patient with my questions. The staff was super nice especially the front receptionist and Megan the nurse at Beacon. Really everyone was so professional and friendly I'm sure the surgery would have been successful.

I'm the caregiver for an adult with high-functioning cerebral palsy--a retired computer programmer…read morewho is intelligent, communicative, and uses a powered wheelchair. Earlier this year, he began experiencing knee pain and instability, leading to a fall and a hospital stay in January. X-rays were taken, and following rehab, we began care with Dr. Roberts' office. Initial treatment included cortisone shots, but by April, the pain and lack of stability worsened. A physician's assistant in the office provided a brace, which was ineffective. When we requested a follow-up, Dr. Roberts was too booked to see us in a timely manner, so we were referred to KU for evaluation. KU confirmed, after they ran X-Rays, that the knee was not properly aligned but had even longer surgical wait times. Based on a positive prior experience with Dr. Roberts (who performed a successful surgery for a family member), we opted to stay with him, hoping for faster care. In preparation for surgery, I moved the patient into senior living where he could receive physical therapy and home health assistance. We completed all required pre-op steps, including medical clearance, pre-surgical classes, and medication prep. Surgery was scheduled for June 11. On the day of surgery, Dr. Roberts felt the knee and expressed concern about a possible torn patellar tendon. He ordered an MRI and admitted the patient overnight. That was the last time the patient saw or heard directly from Dr. Roberts. The next morning, a physician's assistant visited the hospital room, and asked us if tests had been run. I was discouraged at this question thinking, "Your office ordered the tests, you should know that and you should be coming to see us to explain the results not to ask if the tests even happened." He said the doctor would be in touch later and that the patient would be staying overnight again at the hospital. However, within the hour, we were notified that there was no tendon tear, and the patient was being discharged. The sudden decision left us scrambling to arrange specialized wheelchair transport (another expense) with little notice. Unfortunately, the patient was left with no plan of care and no follow-up communication from the doctor's office. I called the office immediately and didn't receive a response until late the following day--nearly 36 hours later. We were offered an appointment with a PA or to see Dr. Roberts a month later. I messaged through the patient portal with several questions: What did the MRI actually show? Is physical therapy still safe? Is this a complex case requiring a different specialist? Could we get a Zoom call or any direct communication with Dr. Roberts? It took another full week to receive any answers, and the response was minimal--only confirming there was no tendon tear. At that point, I began seeking a second opinion. Another orthopedic team was willing to evaluate the case that same week--if they could get the medical records. Despite multiple requests from myself and the new office, it took four days to get the records transferred. The new doctor is now seeing the patient on July 1--still earlier than Dr. Roberts' next available appointment. They've already scheduled additional imaging to fully understand the situation before the first visit. In hindsight, I believe the biggest issue was that the pre-surgical evaluation was incomplete. For a patient with a complex condition and non-standard mobility, more detailed imaging and planning should have happened before surgery was scheduled--not the morning of. While we acknowledge that not all cases are simple, the lack of timely communication after surgery was canceled--and the absence of a plan for next steps--caused unnecessary confusion, costs, stress, and delays in care. We had high hopes based on a previous successful surgery by Dr. Roberts on a different family member. However, this experience has been deeply disappointing. If a case is outside of a physician's scope of expertise, the patient deserves to know that up front, not after significant preparation and disruption to their life. We spent a great deal of time and money and are now back at square one with a new physician.

The facility in Raytown is the best I've been to. From PT for arthritis to both pre and post…read moresurgery, my shoulder is nearly back to 100%. I still have a few weeks to go but I have never been more satisfied with my treatment. They went above & beyond ensuring my injury bruising was taken care of, not just the injury; it had settled and remained in my bicep and they were able to use medical tape to lift my skin and allow the blood to dissipate. I recommend and urge anyone who needs or wants PT to schedule with them. They not only inform you of what they are doing and why; but to also ensure you get the best of care, they discuss among themselves the best treatment plan for your needs. I had hit a plateau and the individual I was working with did not hesitate to refer to the other specialists for their suggestions. That is an example of excellent care and treatment by providers. The group works well together to ensure your health is their top priority. Thanks to all who work and have worked with me on my recovery; because of your expertise, I have been able to return to work weeks before I would have been able to. Elizabeth

I am so very happy with the physical therapy i have received i feel like someone care how i feel i…read morelove this place

Esteban and Brett are amazing to work with. Their knowledge of post op rehabilitation got me back…read moreto my full use of my shoulder. Esteban also helped me with daily low back pain. Very happy with my PT here.

I have been to several places for different reasons. And I have not yet to find a physical…read moretherapist as I've found at Modern PT. The front desk staff is always friendly, welcoming, and warm. When you arrive they always greet you with a happy hello. And the back office staff does a great job with billing and insurance questions. I've never experienced any issues with insurance or appointment issues in the 2 years I've been a patient here. They do a great job of keeping things light and fun with their monthly giveaways for patients and voting contests for pumpkin and gingerbread house displays during the holidays. The owners are both active in the community. I've seen them out at local school events and taking photos at local school sporting events. They display their photography skills throughout the business. I've always thought it would be nice to see more of the staff or patients they've treated included in these photos. Ryan is extremely knowledgeable, personable, and professional. He does an extraordinary job of listening to the patient to understand them better. He has compassion and also nudges you when you need that extra support. I appreciate that he starts by educating his patients and establishing the building blocks for treatment.

I had a lovely experience my first visit here to Preferred Physical Therapy. I was assigned a…read moretherapist name Jennifer, who was very patient and helpful. I've been having some problems with my lower back. After chiropractic and acupuncture did as much as they could do, my primary care physician, who is one floor below this location, suggested that I do physical therapy here. I decided to trust him and boy am I glad I did. Jennifer recommended six weeks of treatment and after only five days of doing the exercises she assigned my back is markedly improved. I'm very pleased with the results and will continue with my appointments and therapy until the course of treatment is complete.