Appt. was scheduled at 10am. Arrived at 9:50 and the door was locked. Someone showed up at 10, but didn't have a key. Waited a few more minutes and left at 10:10. Typically if a place is to open at 10am the staff would show up 15-30 minutes before the first appointment to unlock the door and set up. The website also says to arrive early to fill out paperwork... Someone called me at 10:20am, but I was already back home and scheduled an appt. elsewhere. Also, the location/door is not clearly marked and not in the best neighborhood. read more

I love writing terrible things when someone deserves it, and as someone who finds fault in everything, let me tell you about how the clouds parted, the hands of god emerged and gave the world Emylia. She was friendly, knowledgeable, and down to earth. I am the first person who will tell someone to shut up when I'm trying to relax and that it's super awkward to try and make conversation during a massage, but we ended up chatting pretty much the whole time, between my random questions about my back and digressing to other topics. You might think this would make for a distraction, but she was great about communicating pressure and areas to focus on, I left feeling so much better. For real, go see her. She's pretty much a magical angel with so much knowledge about fixing all the weird knots you got going on. read more

Shame, I've been here a bunch of times without issue, good massage from Esmi. Until today. ... scheduled 120min. arrived 10 minutes early to a locked door figured she was just running late. waited twenty minutes called some automated phone setup, was told to text with (no reply). just a waste of my time. read more

I puchased a massage through Groupon for a 90 minute aromatherapy and face and foot wrap. I have never had an experience like this one. With ANY service provider. EVER!!!!! First of all, and I will address this in sequential order, when I contacted the service provider she was not available and did not answer my inquiry. I was instructed by the message machine, after 4 tries of leaving one, that I should text instead of rely on a call. OMG RED flags!!! So I texted and this was the dialog: Me: June 27 @ 11:41am Hello. My name is Jerelyn and I would like to set up an appt to use my Groupon voucher. Her: @ 1:50pm Good afternoon Jerelyn were you looking for a specific day or time Me: @ 4:27pm Thursday at 10am Her: Great in order to book you we need the following information First and last name Length of session Email And Groupon voucher number Me: @ 4:37pm I sent a screenshot of my voucher Jerelyn Strabala jstrabala@comcast.net June 28th @ 9:45am Me: Am I on at 10? No response. OMG RED flags! I had begun trying in vain to contact the location and confirm my appointment. So I decided to travel there to see if I was on at 10. I arrive there a little after 10am. One young girl provides me with paperwork to fill out and then escorts me to the room. She then advises she will be the therapist and she would be with me soon. When I filled out my paperwork, they asked what type of pressure I wanted. I put more towards the deepest part. When she began the massage, I stated that she could go deeper. She said "That wasn't her thing and that she would do her best." OMG RED flags! I had told her that I want concentration on my upper back and shoulders as well as, ensuring my feet were paid attention to before the foot wrap. When she worked her way up my back, she said you have sun burn on your shoulders so I will treat you with a towel. I assumed she was just going to be a bit more gentle in that area. Totally disappointed, she wiped my upper back and then did not touch it again. For real!!! I did get mildly sunburned three weeks before!! She ended up punishing me for the time it took for getting ready and not being present or prepared at 10. After 50 minutes, she said we were done. I inquired if it had been 90 minutes already. She said oh no we only do 60 minutes. I was shocked! So much so, I was in a foggy state and was NOT thinking clearly. I had purchased aromatherapy and face and foot wrap in addition to the 90 minutes. I only received 50 minutes of time and a mediocre at best, flat massage. I did not even argue the point at that time. So unlike me! Once I was dressed, I went out and tipped her. I have never worked for tips but know many who have. I am a generous tipper and had I known what was going to happen I would not have given her a dime. She then asked me for my voucher. She wanted me to show her it again. In additon to sending the screenshot of the voucher the day before, she asked to see it twice more at the location. I did that and she said she was going to mark it as redeemed. I did not fully understand what she meant and I wasnt sure what to expect, so I did not respond. She then apparently redeemed it knowing full well that I could have no stake or claim to it. I'm new to Groupon and I did not understand nor did I know not to allow her to do this. I figured I would go ahead get through with it and then deal with this later. I was livid and just wanted to get the hell out of there before my entire relaxation (not worth the money and my time) was stripped away and I went to jail for hurting a child impersonating a real therapist and a legitment business. I was not enjoying this and I felt trapped in an uncomfortable situation. Also I had no idea that you could return the amount to get your money back initially. If I would have known that, I would have not given her the business to begin with. Especially when I could not even make an appointment in an easy, user friendly way. I intiated conversation with Groupon to resolve this situation. I want to be very clear, I did not want Groupons money. I wanted for the business to not be compensated for something she did not do. However, regardless of how Groupon worked to make me "whole" again, my obligation is to share this horrible experience so no one wastes their time and money on an unprofessional, uneducated massage therapist and business. I was manipulated by a poorly educated child. She knew how to work the system for the best of her benefit and had no moral issues in doing so. It is with disgust and regret that I take my time to provide this review. Do not allow this "service provider" to take advantage of your genorosity and trust! read more

I had seen Esmi a few times and really liked her massages. A couple of months ago I scheduled an appointment online. I showed up for my appointment a little early and the door was locked. I waited for at least a half an hour, trying to call, text and email. I finally left and tried to get intouch with the office but never got a response. Very disappointed with this! read more

I found Serene Bodyworks via Groupon & figured I'd give it a try since I had been so sore lately from work! My first appointment was hands down the most awkward massage I have EVER HAD. I walked in and was awkwardly greeted by a female who didn't really know what to say. I'm not going to put her name because she was really sweet. She told me she was finishing up with a gentleman in the massage room & would get started with me shortly. I was given a form to fill out. Once she was ready for me, she pointed to the room and told me to let her know when I was ready. I wasn't introduced to my masseuse nor was I brought in the room with her (or anyone) prior so we could go over my needs. Thankfully, I had written everything down on the form I was told to fill out. I had sore glutes/low back pain. Little did I know, the masseuse was the same lady at the front desk. She immediately started rubbing coconut oil (??) all over me. Later, I read on their website that you have a choice between that and lotion, I was not given a choice. The massage itself was okay. Definitely felt a little uncomfortable because of the nervous vibe the masseuse was giving off. The music kept pausing which made sure I couldn't relax. My glutes and low back didn't really get a lot of work done. I was asked if I wanted a towel dry off when I was done so that was good. I left and thanked my masseuse. I wanted to give the place a second chance so I booked an appointment with someone else. When the day of the appointment came, my masseuse texted me to let me know she was running late to my appointment. (I had never met this lady before) nevermind calling like a professional should do. I cancelled the appointment right then & there. I will not be returning here. read more

I purchased a Groupon for a 90 minute massage expecting to get a legitimate massage. This place is complete joke. The girl had literally no training nevermind a license and probably had never given or probably even received a massage before. She burnt my foot with a hot stone and was coughing on me the whole time. I'm not blaming her as whoever employs someone with no experience is to blame. I asked for her to stop before the 90 minutes was up as it not enjoyable at all. This was a completely awkward experience and I would recommend staying far away. read more