I had been calling all around town, trying to find a jeweler who had a handheld XRF scanner for…read moretesting metal purity without damaging the item, as I had several large silver pieces to test. Sure enough, Burnell's owned one. Emily was wonderful - she was extremely professional, helped me quickly, and got me the exact information I needed. Surprisingly, she didn't charge a dime for the service. I had never been in their lovely store before, but after this experience, I will be heading back to Burnell's the next time I have any fine jewelry needs. Highly recommended- friendly, excellent service... do yourself a favor and stop by!!

I am so disappointed and sad. I have had my solitaire ring for almost 20 years and have never had…read morean issue or a problem with it. Thursday 2/8, I had my ring cleaned at Burnell's Fine Jewelry and Design and within 30 minutes of leaving their store, the stone fell out. I called the store and they would accept no responsibility or help. We searched everywhere---my car, the driveway and the garage. Cannot find it anywhere. I will not buy anything else from them and I hope they will be disappointed when I do NOT buy a new solitaire from them with the insurance settlement------a 5 figure settlement. Beware people.

I have been in high end customer service for over 30 years. Never in my life have I been soo…read moredisappointed in the lack of service we received at Powell Jewelry. With a full staff of at least 7 on a Saturday, no other guests in the store. They were rude, snooty, inconsiderate & were not interested in making our visit pleasant. They did nothing to ensure to keep our business. We will not recommend Powell Jewelry to anyone for anything, in fact we wil do everything we can to discourage someone from shopping there.

I called the store because I was looking for a specific oval setting that could hold a 4 ct oval…read morediamond. The lady that answered sounded almost confused to talk to me. She said they do a lot of custom but she would need measurements, so I asked if they had any kind of warranty on their jewelry since more than likely it would be custom. She literally asked "warranty on what?" I said "um on your jewelry"? She then proceeded to ask if I was in the system and seemed very confused that I was asking this question. Honestly unfortunately with the experience I had over the phone I won't be coming in. The customer service was definitely not good.

I came into this store specifically because it advertises that it buys diamond rings. I waited…read moreinside for over five minutes while four employees were present, and not a single person acknowledged me -- no greeting, no "we'll be right with you," nothing. The experience felt dismissive and uncomfortable, and honestly came across as discriminatory. Regardless of whether someone is buying or selling, every customer deserves basic courtesy and acknowledgment. I ended up leaving without service. I would not recommend this store if you expect professionalism or respect.

I cannot say enough good things about this business. From the customer service to the products they…read moreoffer, they are top notch! When you shop here they make you feel important and special! They go out of their way to help you find the perfect item! They are truly a gem in Wichita!

Monica was amazing, and she and her staff were so helpful through the whole process. They helped us…read moredesign a custom ring based on an online design we liked, along with a custom necklace. Neither one was an easy ask, but they worked with us and made sure we got exactly what we wanted. Thank you so much, Monica!

I came to this store because my fiancé told me they did a good job on a repair to our daughter's…read morenecklace that had broken. I came in and waited to be helped as they were busy. I continued to wait while they finished up with other customers. While im waiting to be helped another customer comes in and is immediately helped, I mean the door didnt even close all the way before one of the associates came running to help her while I was still standing there. I walked out because clearly my race was an issue as I was next to be helped and was clearly ignored.

Great service, had a ring resized and they did an amazing job! I almost didn't recognize it when I…read morepicked it up, it was so shiny and clean

The ladies at Randy Coopers give the best customer service!…read more Randy Coopers is my go-to place for jewelry cleaning and repair as well as watch battery replacement.

Best customer service around. My wife and I looked everywhere to find the ring she wanted. We…read morelooked at all the chain stores and any place that carried jewelry. We shopped local and couldn't be happier! The price was incredible too!

I lost a stone in my wedding ring. I was referred to Steve at Athena Jewelry by more than one…read moreperson. (I have wanted to have my ring soldered for many years but have had trust issues so I wanted to make sure I left my ring with the right person / business.) Steve took a look at my ring said he would need to order the matching stone. He also showed me the wear and tear that my ring had endured over many years. When I went to pick up my ring, I was amazed at how beautiful it was once again. He even soldered it for me and made it look brand new. It looks better now that it did on my wedding day!! I was MORE than happy with my ring and was extremely grateful for what he charged me, as I assumed that it would be more. Steve is very personable, kind and professional. I highly recommend Athena Jewelry!!!

I don't even wanna rate this place. Never have I been here. But I went next door to Kimchi and…read moreaccidentally parked in a stall that was for Mike Seltzer customer and whoever the old man was that told my mom I couldn't park there was rude af. I can see why they didn't have business. If your business closes at 5 supposedly, then what was the issue with me parking where I parked at 5:45?! HORRIBLE. If you want customers you should definitely have a better way to approach someone.. especially my mother!!

This man is so rude!!!! I was told I was getting an amazing deal on a necklace. Not true at all…read more!!! It was hollow and cost 3 times what any other jewelry store would have charged me . When I went to ask for my money back he was very upset with me he said he would only do store credit . He would not even look at me at that point and was very rude and arrogant. I ended up having to order something from the book. Wich was another 900 . So he made more money off of me . When I went to pick up the chain he had a giant smile on his face because he knew I was going to pay it off and he got me again. I will never set foot in that store again. And I would tell everyone to save your self the head ache , and you guys deserve better!!!! Do not buy anything from this man unless you want to get robbed !!!

They have a great selection compared to Kay's and Zales…read more The staff was very patient and helpful. Shelby & Bryston were exceptional. Thank you very much. Kudos!

I recently bought new earrings from this store, and the lady was so helpful. She wasn't pushy at…read moreall and listened to exactly what I said was was looking for. She helped make my birthday a little more special and I left with sparkly new earrings. I found out I can make a wish list and then my husband can come in and pick items from it. How cool is that!