?..... . ... ... who are these people and how are they still in business. I've never met them, but yet they call and harassed all tenants and threatened to throw people out over the most menial, common tenant issues. They have evicted several residents. And to be clear, I am not a victim of eviction, yeah, I have yet witnessed this company treat people like dog shit. read more

Serenity Home Advisors - satans area - Property Management Near Me - Springfield, Missouri

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Don't trust At Home Here. They are dedicated to finding ways to seperate the tenat from his money. My last lease renwal was for 690. They then added a monthly charge called the " Resident Perks Package" another $20 per month. I didn't notice at the time I signed the new lease but they increased my cleaning fee for when I leave for when I vacate the unit from $150 to three hundred. When they contacted me with the new lease they bragged how little the lease was increasing. But they didn't tell me about the increase in their "Tenant Restoration Fee" Figure $ 300 divided by 12 comes out to $ 25 a month. The rental price 690 plus perks $20 plus move out cleaning $25 means that my actual monthly rental cost is 735. Can we say hidden charges. I am moving out and they sent me a letter that I have to present a receipt from both a professional regular cleaning company and a professional carpet cleaning company or the cost for these services will be taken out of my deposit. My lease does not specify these requirements. I will be sending both my lease and this "Move Out Reminder" to the Better Business Bureau and the Springfield Chamber of Commerce. read more

Trash company. Agreements were made with their attorney, signed in court, the terms were met and this garbage company still had the attorney file for an eviction. So now I'm contacting the judge, state bar, attorneys and the attorney generals office. I would avoid them like COVID absolutely do not live up to their claims. read more

They do not upkeep anything unless it's a must I have had several neglected trees fall onto my home and yard they do not care these trees are a danger to my whole neighborhood I'll post pictures last year I replaced my roof because one fell through something has to be done this is ridiculous read more

Serenity Home Advisors - Property Management Near Me - Springfield, Missouri

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Fantastic house, completely remodeled. Enormous front porch an a "to die for screened in back porch". Privacy fence with double gates where I can drive my car in. I'm 76 an I feel completely secure here. Last summer I was so frustrated at attempting to rent. The competition was fierce . An then that fateful day I walked, actually rolled in I use a walker, greeted by Jordan. Filled out an application, made a deposit an I have the home of my dreams. Thank you!!! Seldom have a maintenance issue but when I do it's handled immediately. There is always a follow up to see if maintenance was satisfactory. read more

Horrible! We used At Home "Property Management" to rent out our home in Springfield, and they were awful. I don't even understand what I was paying them to do exactly, but they definitely weren't managing my property. They managed to leave me scarred for life, so I guess there's that. They approved horrible tenants who trashed our house, and they constantly made upgrades on our house without asking our approval. They even billed us three times for exterminators because the house became infested with cockroaches while the tenants they approved were there. We paid for the services because we live out of state and had no idea why there was suddenly a cockroach problem. When we returned, we discovered that the tenants they approved for us were piling their trash in the basement instead of paying for trash service, hence the roaches. Yep, I got to strap on a face mask and gloves and haul the year's worth of waste out of the basement myself. It took three rounds of the exterminator's strongest stuff to finally get rid of the roach infestation. It was very clear that At Home was just collecting their payment and not even checking on our home. If they had checked on it, perhaps they would have noticed before we did that our beautiful bungalow had been transformed into a drug den. The only reason we even found out the tenants had eventually left was because we drove by to check on it and found it abandoned, doors open, full of trash and cockroaches. At Home learned from us that the tenants had vacated. Again, I ask myself, what was I paying them to do, exactly? Their contractors charged way too much for services, and we weren't consulted about getting other bids or finding someone to do the work at a reasonable price. One of their contractors significantly damaged our property, and At Home did not share our concern, even though that had arranged everything. Communication was terrible, and we ended up losing so much money dealing with them. Do not use At Home "Property Management" to rent out your property!! I mean, do what you want. Maybe you like peeling former tenants' disintegrating used condoms from your basement floor? Maybe you enjoy paying people to do nothing? I don't know what you're into. But if that's not your jam, I would avoid this business like the plague I probably contracted cleaning up the mess I was left with after being a client of At Home. read more

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Great company, always attentive to any issues that come up. Staff is top notch and they are so easy to work with.

Proceed with extreme caution if you decide to rent from this company and most especially if dealing with Kesha. We are a military family stationed in CA therefor, it makes it a bit difficult to find rentals out of state. My daughter and her two roommates found this company and a YouTube video of a property they were interested in. After filling out paperwork to lease the property, one roommate "moved in" on 17 July 2023, but was still spending a majority of his time at his parents home out of town. My daughter and I arrived on 16 August 2023 and immediately noticed several concerning issues with the home. These include mold on the ceiling, ill fitting exterior doors, spiders in almost every corner of the home, one inch gaps between the flooring and baseboards, mouse traps lying all over the floors, paint peeling with mold(?) in my daughter's bedroom where the walls meet the ceiling (every wall), the kitchen ventilation fan not being connected to anything except the cabinet above it, a giant hole leading the the basement under the kitchen sink, soft floors in the bathroom with spots that feel as if you'll fall in and not to mention filth everywhere! I called the office to request someone come look at the property and was connected with Kesha who would best be served not working in anything to do with customer service. She accused me of raising my voice and being rude for simply stating someone needed to come look at what we were seeing. Maintenance was instead sent out and Rob not only saw our concerns, but offered to go to the office to speak with Jamie (manager? Owner?) on our behalf. Instead, he was forced to deal with Kesha as Jamie was out of the office and Kesha could not care less about it all. My daughter and I drove there to attempt to speak with her and instead our concerns were belittled and she tried to place blame for all of the issues on the roommate who has been here for one month. She then stated my daughter should have known what the residence looked like based off the YouTube video. I had her pull up the video in tbe office only to find out it's two years old and when I began to show Kesha the video doesn't match what she moved into, she again blamed the first roommate. Please see the attached photos of this property and again, proceed with extreme caution because if Kesha is any indication, this company doesn't care about the residents, it cares more about its profit margins. read more

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A great property management company they offer a lot of places to rent in all price ranges, and the staff are also very friendly.

Everyone is very friendly and polite and helpful when I call or go into the office anytime I need a maintenance issue they come and take care of it immediately I have had absolutely no problems and I'm grateful for them and I plan on staying in my home for as long as I possibly can read more

The apartment was very dirty when I moved in. I was shown a different property, not the one I moved in to. I had to argue to get compensation for cleaning which was only $50. Recently, they changed back to Appfollio. They had many issues with this. I received a message saying everything was good to go. so I made my payment. I was charged the fee of $2.49 that At Home said tenants wouldn't be charged. I contacted At Home and they said there's nothing they can do, and they will not credit the charge on the next month. Poor management. read more

here to write another review, after paying almost $1800 to break my lease, $800 pet fee, and being charged another $400 ON TOP OF MY $600 deposit in "damages." seriously, save yourself from this crappy agency, they suck you dry with your money and only care about making themselves money. WAY TO GO AT HOME REAL ESTATE, way to out do yourselves. read more

Michelle Gipson, the "owner" of At Home, needs extensive training in this line of business or to be fired for negligence. She will promise you her homes are cleaned and "made ready" but chances are, you'll get a home that hasn't been cleaned throughly with food splattered on the wall and black streaks of scum coming down the tubs. Or possibly even bed bugs. She'll tell you, "we have many different cleaning companies and some do better than others" and to get over it. When I moved into my unit, I had to call repeatedly until they send a broker or employee of theirs to clean said base boards and scum in the bathroom at 11pm one night on move in day. Michelle denies this happened upon move out. I know many older people have put their life savings into the few homes they own and then have them managed and rented out by At Home. If those home owners knew how this company was treating their properties, At Home would not be in business. I don't care what kind of bind you're in- if you just need a place to go even. STAY AWAY from this predatory company. read more

Really disappointed with this company. Very inflexible, and unprofessional. I understand managing several properties is difficult and people won't always be happy, but if you're going to be in the business where you work with people a lot, please be more considerate and professional. A few specific examples: texting tenants about an issue instead of calling, receiving a "how to" YouTube video in response to a maintenance request or ignoring main fence requests all together, leaving grass clippings all over people's patios & personal belongings (then after someone complained they just blew off their patio instead of everyone's), and overall just lacking any sort of empathy whatsoever for their tenants. Please consider the people you are serving first in the future-- instead of treating them like a nuisance-- especially if you want to make them feel "at home." read more

The At Home team in Springfield, MO ran by Michelle G. is negligent in the maintaining of their apartments. Specifically the property at 232 S. Florence Ave, Springfield MO 65807. This building is infested with roaches! They were notified on 3 separate occasions all in the 1st month. They claimed to have had it treated however the roaches are still present. They claimed to not have knowledge of this yet roach traps were found in the apartment behind the refrigerator. They failed to clean the apartment prior to turning it over and there are numerous building code violations and maintenance issues. After notifying them for the 3rd time, their response was that their pest control guy said he didn't see any roaches. The attached pictures show just how little they care for their property. They have also been extremely uncooperative in resolving any of this. DO NOT do any sort of business with this company!!! read more

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What we all need these days is people and companies we do business with, it's trust. I won't go into detail but after speaking with RAYA at the Athome office mine and my neighbors minds were left at ease. They care, they believe but most of all they listen. So if your looking to lease or have someone to help you with your Rental properties. Please I promise you after a few moments on the phone you can 100 absolutely trust Raya and the others at At home property management Springfield Missouri. Over the past I have helped raise over $750.000 for Law enforcement youth programs, Shop with a Cop Shop with A Cop. Also have generated many successful food drives to help feed those in need. I just dont easily put my reputation at stake, but Please believe me they will be honest and helpful. This will also be helpful for out of State and local property owners that don't want to worry about their investment. So thanks again to everyone in the office and Raya my mind is at ease and I actually got a pretty good night's sleep. ( I don't lease or rent from Athome I just was so impressed and relieved by a phone conversation I had with an individual named Raya) posted 2.29 2024. Thank you all. Now lease a place and know you can trust your leasing company God Bless read more

We have been with At Home about 3 years now and I can say they have been wonderful to rent from because they take care of maintenance issues quickly and are always friendly over the phone. I would recommend them for property management. read more

Do not rent from this company. At Home is a classic example of everything that is wrong with property management in Springfield. Up front, they seem like a reputable, respectful, and professional organization. The reality is that they are slum lords who prey on the average family or the every day college student. They showed me the home at 2412 S Fort Ave back in June, 2018, and being a renter, was too good to be true for the price. When I toured the home, It's carpet has in shambles, had rodent infestations, and the electrical grounding was so bad if you touched both stove and refrigerator at the same time you would get a nice shock of 120 volts. Not to mention it had a privacy fence and a back porch. All in all those are easy fixes so, up front no problem here.They said that these issues were no worry and everything would be taken care of at the time of lease signing. Ok, so i bite. I get back to the home, after paying the required first months rent and deposit equal to a months rent and the house is still disgusting, the fence is gone, the whole north side wall has been ripped off and the porch is gone! The guttering and roof drainage of the house was so bad that it rotted out the entire wall! My electricity bill for the first half-month of living there was $760 dollars. When i contacted them about a partial reimbursement for the electricity because of the construction repairs (that i did not agree to taking responsibility for per my lease agreement) they said they "would look into it". Well, you guessed it, no reimbursement - out another 400 to these clowns. Sounds like a classic case of having a hot body in a home if you ask me. I literally have an entire year's worth of unfulfilled maintenance requests backlogged on my account with them. Let's talk further about maintenance requests. First and foremost, they take zero responsibility for the condition of a single family home before you move into it. Carpet in poor shape? Only replaced if it can't be steam cleaned. Rodent problem? "They'll get to it, eventually." Water pressure poor? City's problem, so that makes it your problem. Pluming leaks? Who the hell knows, they sure don't care. Oh, how about broken, rain soaked mailbox? Not their mailbox, not there problem. If you make maintenance requests that are within your lease, you will be lucky to have them fulfilled. If it is an issue that they can take from your deposit at the end of the lease due to "renter neglect", you bet your ass they will ignore it until it "goes away". The biggest issue with this is quite specifically that they don't do their professional due-diligence to ensure that you, the leasee, are moving into a spotless or quality condition home. You are automatically on the hook for previous issues, so please, please, keep this in mind when renting through them. If you are persistent, they will ignore you even harder. This seems long but this is only the beginning of what i can describe as the single most neglected experience as a renter, in 10 years of renting, that I've ever had. I've had apartment complexes that are WAY more in tune with their tenants than this company and you know how shitty it can be to rent from an apartment management company! If this review saves 5 people from going through what i went through only to knowingly be let down in the end, then I am thankful for telling my story. Please, I know it's easy to get desperate when leases are coming to an end and you HAVE to get a place to live, but just know that At Home will likely not live up to your expectations. read more

I moved in to my apartment in July of 2019 and lived there a little over 2 years. I was never late with the rent, not even once. All of a sudden in September of 2021 I got an email saying to be out by September 30. No explanation or reason, just get out. I was 78 years old at the time and living on social security, which is not much, so I did not have the money to move. I tried to get in touch with someone to find out what the problem was, but no one would admit to knowing anything about it. I had to get out and leave everything I owned except my clothes since I had no money. My furniture and cookware, microwave, beds, Tv stands and all the food in the freezer. I moved to a motel by the week and I;m still there and probably will be for the rest of my life, all thanks to At Home Realty and their friendly staff. I am now 79 years old and thought I would let everyone know how much I enjoyed my first christmas in this room. All thanks to being a good tenant for over two years with At Home Realty. I'll never forget you and your gracious staff for your consideration and compassion. Stan Banning read more

I have lived in my apartment since 2002. In that time there has been five or six different property companies that have ran the apartment building I live in. At Home Real Estate is and has by far been the worst of the bunch. They are do nothing company that only likes to threaten tenants over every little thing and charge late fees to on time rent payments. Maintenance does nothing. I will be glad to get out of here in the spring. read more

This is a terrible company. And I don't say that lightly. They took over a house that was divided into three apartments and I occupied one of those apartments. As soon as they took over things drastically went down hill. Zero maintenance. Awful customer service. I have never been so shocked at the lack of professionalism. There was a sewage leak outside the home for MONTHS. My heater stopped working in the winter and they never even sent anyone to fix it. It wasn't until I attempted to post pictures on their Facebook page did they sent someone to "look" at it. I finished out my lease and got out as quickly as I could. Months later I get a letter in the mail from collections stating I owe At Home $4397? This is absurd. I never signed a lease with them and I luckily documented everything and kept copies of my rent receipts. But in conclusion this company is garage. Do NOT rent. RUN. read more

I recently moved out of a house I rented from them for 2 years, with issues upon issues and a rodent infestation. finally, months later I got a letter from their collections saying I owe them 600 dollars on top of my deposit. The bulk of the cost goes towards "paint" which according to them costs 750$ alone.... avoid them if possible. read more

Chad was the one who came in on time and got the job done within 15 minutes with no beating around the bush. Highly recommend.

Landlords avoid these people! Poor service and rude and spotty communication was just the start. We had a plumbing leak in our rental which went undiagnosed by their staff plumber. Our renter said he spent less than five minutes in the house then advised her to clean the gutters. We finally got another plumber who found the leak behind a wall in a few minutes. Several days and additional damage were the result. After my complaint, they wouldn't return phone calls. In addition one of their contractors hauled off a couple of hundred dollars worth of scrap metal at the back of the property that I had pointed out to the leasing agent as intending to haul off myself. At Home then charged me for the service! Save yourself the money and hassle. These people are not to be trusted. read more

I've had multiple issues in the few months I have been living here, from dealing with no hot water, to my kitchen flooding and ruining my belongings. They'll sell you on cheaper rent and utilities included but you get what you pay for. read more

Horrible people!!! Duplex had mold and wouldn't even fix it or repair it. My mother in law had to argue with them just to get our security deposit back! Hands down worst service ever.... read more

Dishonest and unethical. I recently moved out of a duplex they managed. I lived there while attending school. Upon moving out they wanted to keep my whole deposit ($350) and charge me an additional 175 dollars. Prior to moving out I had the carpets professionally cleaned, the apartment was very clean, and there was no damage to the property. Our vacancy day was on a Monday and they had the property listed that Friday. I requested to be present for the walk-through in writing twice, and called the office multiple times and never got a response (In MO you have a legal right to be present). They never contacted me and I was not able to present. When I finally got my deposit breakdown they charged me for basic wear and tear items like $200 for paint and then additional false charges like floor damage and broken cabinets. When I went to dispute these charges and express my concerns they were rude, disrespectful, and not very understanding. After multiple back and forth emails, the charges were finally reversed. I believe they just charge for things with the intent that people won't dispute. That is incredibly unethical and encourage you NOT to use them. Find another property with a better management company. It will pay off in the long run. read more

My wife recently went into the at home location to discuss properties for rent. I couldn't accompany her as I was working and couldn't get off. My wife and I have 3 children that we do all we can to provide for. Upon entering the location, my wife was greeted by the receptionist who was extremely friendly. When she was set down by the individual in the conference room, she was blarigently disrespected by the female worker. My wife couldn't remember her name but stated she had a tattoo on the top of one of her feet and was medium build. The lady continued to answer my wifes questions rudely read more

Well first of all when we looked at the townhouse we were told "oh this isn't the one you'll be living in, we still have to replace carpet and everything in this one. It's just to give you an idea of what the other look like." But turns out we apparently HAD paid for this one and they had not replaced the carpet which is disgusting looking and the tack strips are sticking out of the carpet in the doorway. I have toddlers running around so I have to put rugs over them! We have had leak after leak, so bad that the ceilings has fallen apart in many places and they poke around when asked to fix it. Like I had to stay on them about it or it wouldn't have gotten done. And not to mention it made my entire apartment wreak because everything was wet. They never checked for mold and they continuously ignore my emails about it. Our apartment is missing cabinets that you can tell they've torn out and just didn't want to spend the money or time to replace, reached out about this and no response. We moved in and slowly started finding things that were broken. All the maintenance people I've dealt with have treated me like I was stupid when asking about the issues. I'm just so entirely over this company. They are 100% all about profit and not about their tenants at all. Never again. I would like to add to this review and say that we have since had another leak in the exact same spot after it taking them two weeks to fix the first and a thick board and dry wall almost falling on top of my 2 year old, and they have told me that the plumber said there wasn't a leak, when the plumber never even checked! Basically calling me a liar. I'm so frustrated, my lease can't be up soon enough. read more

I recently took over a lease for a property managed by At Home. I just had to write and let anyone looking for a property management company that takes excellent care of their tenants, this is the one. I have had, let's say, a lot of maintenance issues and they have taken care of them very quickly. Travis is very responsive and am I grateful to have a company that cares about their properties and the happiness and comfort of their tenants. Thank you At Home for all you have done. We live our home! read more

Where to even begin? This is the most unprofessional property management team I've ever dealt with. They lie, handle maintenance request to their convenience, and harass individuals. I do not recommend even my worse enemy to rent from this company. I can't remember the individuals name but her ext is 14 and she is seriously the nastiest person I've ever dealt with in a "professional" setting. Before renting from At Home again I would demand that their management team attend therapy and learn how to run an effective business. Stay far away from this company as their tenants are expected to live in unsafe housing. I would rather drag my privates through shards of glass with paperclips in my eyes for the rest of my being than to deal with this "company" ever again. Other than that, they're great! read more

I've been renting through At Home Properties for a short time. I had a couple of questions that they've been very knowledgable in answering right away without having to call me back with an answer. The House is great and has been awesome so far for the price. read more

DO NOT RENT FROM THIS COMPANY! They tried to keep part of our deposit after we moved out - said we had a $100 non-refundable cleaning fee. But, OOPS, our lease did not have a non-refundable cleaning fee. So then they produced a false bill from a cleaning lady. Imagine after you and your husband spend 4 hours cleaning everything from the oven to wiping off the ceiling fans and leaving the place spotless you're shown a bill from someone stating they did all the work. This took several very dishonest people to pull this off. After many calls and a trip down to their office, I finally got my deposit back. I talked to quite a few people there and they were either rude or very unconcerned - you could tell this was standard practice for them. VERY, VERY, VERY DISHONEST PEOPLE. read more

First of all. If I could give zero stars I would. This place is really horrible. Please be aware. As a business owner myself. The only people who talk of this place is the actual people who work here and make up fake names to give a high ranking to make them look good. The post that bring up people in particular are probably the person themselves giving there business a high ranking. Just think about that for a moment. These people really need the prayers of Christians because lord how mercy. There going to need a good prayer for all of the judgment that they will get later for how bad they treat people. We had to leave or lease one month early and they billed us for a full paint job and everything we replaced they still billed us for. they charged us $2,000 and we only lived there for a couple of years. We cleaned the place for 3 days and we even cleaned the carpets ourselves for it not to be good enough. These people are only money Hungary. Don't care about clients at all. God Bless there hearts. I feel really sad to be them. read more

Well...get ready for this! I do not often write reviews, but I have been through SO much with these horrible people I feel others should be aware. When I first applied for the house, my boys and I had been living in hotels for 11 months trying to find a great place. They lost the paperwork several times, NEVER answered the phones, switched me from person to person constantly, missed appointments to show the house...I had never seen such incompetence in my life. They messed up EVERYTHING over and over again. They apologized, saying the office was under "employment changes"... It got to the point where I literally was crying while my father held me, it was so bad. When we finally got in, the house was disgusting...trash, broken bottles outside, sticky runny food all over and inside of the cabinets...you name it. It took me two weeks once inside to clean and scrub every nook and cranny. Not to even mention the mess of wild plants and junk outside. They never gave us keys to the door or to the mailbox for about 3 weeks, I had no garage door opener...toilets were flooding, oven went out for 7 months (they kept sending someone but they never fixed it...we had a boxed Thanksgiving dinner), leaks in the roof, leaks in the basement, bad garbage disposal...you NAME it. They actually charged me when the upstairs toilet clogged for old age/bad plumbing and flooded the upstairs!!! The people who work for At Home also always come in the door without permission. I kept letting them know they cannot do that, but it happened several times. Always rude, condescending threats in my email and via text message (extremely unprofessional and childlike)...needless to say it has been a nightmare from hell. I have put about $15000 into correcting the outside landscaping AND several inside issues, and still I am treated like a peasant piece of garbage. The owner's son was hired by At Home to pull vines off of my house. He seemed nice at first, but he mentioned in our conversation, "I grew up here and know how to get in" nonchalantly. He came back and put a business card in my door, and when I found it I assumed the crew had left or forgotten something. When I called I found that he wanted to "be friends", and from then on he proceeded to send inappropriate photos of himself and many inappropriate comments. I still have yet to inform the owners of this, but why would At Home Realty hire the owner's son who behaves like this? I am a single mother...this cannot happen! This is stalking/abuse...not to mention terrifying! Avoid this company at all costs! SAVE YOURSELVES! On another note, one decent person that works there is named Trent. He is normal, professional, friendly...he is just doing his job. He needs to get out too! read more

I "discovered" At Home when the owner of several rental properties that I mow for hired them to manage his properties. Reading all the reviews online, it's like there are two different At Home realties. The five star reviewers (who knows... maybe At Home employees?) seem to think At Home can do no wrong, and they are the best thing since sliced bread. The 1 star reviewers (which by the way far outnumber the 5 star reviews) tell of a company that seems shady, doesn't keep their managed properties maintained well, and has employees that are rude and condescending. I know in any business there will be people who dislike you, whether it's your fault or not (as a business). But At Home has a B- grade with the local BBB, and all the negative reviews tend to tell a tale. Here is what I have experienced. Since At Home was now paying me for the lawn maintenance on the rental properties, I had to deal directly with them. There was no problem for several months. Then, one month I was only paid a partial payment. When I sent in the bill for my services the following month, I included a note stating they owed me the balance on the previous month's bill. One of the owners called and left a message letting me know that I could call her to discuss the issue. From that very first message, she came across as condescending, and that I was wasting her time. When I finally did call her back, I stated that I was calling in regards to the unpaid portion of the bill they had failed to pay me the previous month. She immediately became upset and rude, and said that they HADN'T failed to pay me. Just because I didn't receive it didn't mean they failed to pay me. Okaaaaayyyy! When I called, I was not upset or rude at all. I just wanted to clear up the situation, but it immediately became a hostile conversation when she reacted like that. The rest of the conversation did not go much better. She implied that it was MY fault that I hadn't gotten the second check. That maybe I had lost it or misplaced it. I know that I did not, but she claimed that she KNEW for sure they had actually "cut" that second check. Regardless of what actually happened (if they forget to mail the second check, so what? people make mistakes, life goes on) the manner in which I was treated was absolutely uncalled for. Instead of trying to rectify the situation and (God forbid) actually apologize to me that I hadn't gotten my money, she turned it into an emotionally charged conversation whereby it became MY fault that I hadn't received the check, and I was nothing but a bother to her. Now, that attitude fits in perfectly with what I have read on other reviews. I can only go by my personal experience, but from what I have read, this is my takeaway. If you rent a high dollar nice house or apartment from At Home, they will probably treat you okay. But if you rent a cheaper dwelling in an older house or apartment, you might have issues that won't be taken care of properly. After my experience, I know for SURE I would NEVER want to have those type of people be responsible for where I live. I mean, my issue was over a simple check. I can only imagine the attitude one might face if you actually rented one of their properties and had a problem. And yes, I did get the second half of the missed payment. They sent it the following month. read more

We rented from here. We were told in the walk through that with the large back yard our property had that it would be fine to put a pool in the back yard. We were told lawn care would be provided and we were told we were renting a house. We realized that the upper floor of the two story home had been converted to an apartment. So no I wouldn't consider that a home. We were lied to about the pool, we were lied to about the lawn care. I had to send the contract back twice for other mistakes and didn't catch the lawn care part until after I signed it. The first two times over the cost of the rent being more than what I was told it would be. To top it all off the blinds were so old and brittle that at the slightest touch they would fall apart. Several of the light sockets and outlets didn't work, and the cellar and garage were full of junk from the last tenants that they never bothered to clean out. One of the items in the garage being the entirety of a disability parking sign with a chunk of concrete hanging off the end. When I called At Home about it they didn't even bother trying to help. It was finally me that had to figure out who to call and how to get it removed. If we had checked those areas in the walk through I would have known better than to rent. When we went to mow we found beer bottles and trash everywhere. We were told that if we were out early and the residence was clean that we would get a small amount of the rent back, as well as our security deposit. Instead of doing that they are trying to charge us for the lights that don't work.. and their brittle old as hell blinds that I put on the walk through report were breaking at a touch. Over a hundred dollars they want us to pay in. Lesson learned. When you walk in and the secretary is rude as soon as you say hello (I didn't want to hold a company responsible for one person's rudeness) don't go with them! Do not rent from these people. read more

Stay away. No matter who you are, literally stay so far away from these people. They seem so great at first THEN they treat you like absolute garbage. They talk to you in condescending tones, they are so rude, and they literally do not care about anything but the money. Here's a list of a few reasons to stay away: -When I moved in, the place was disgusting. They said they used our deposits to "deep clean" the place, but that's hard to believe when I was on my hands and knees for hours just trying to make it look decent. -My brother found a dead squirrel in our PANTRY (next to where I put my food) when he was changing a light bulb the day I moved in- because none of the light bulbs worked. Little guy had definitely been there a while, too. -My shower door was off its hinges. I told them this on the initial walk through report we gave them AND sent in a maintenance request right when I moved in. It was never taken care of. They said it was my fault :) -My blinds on my windows were broken, never fixed even after requests. -Our washer leaked everywhere- but ya know, that was also our fault. (I can assure you we did not do enough laundry to break that washer- it was just crappy.) -They just come in and out whenever they want just to "check up on everything and change the air filter." -Our door didn't have a peep hole, so we asked if there was a chance they could put one in or if we could do it ourselves. They put one in. They also charged us $65. SIXTY-FIVE DOLLARS. -I finally got the opportunity to move out of that place, but when I did, two of my roommates stayed and someone just replaced me. Because of this, At Home decided they didn't need to give me my $500 deposit back. This wasn't even mentioned until the week I moved out. So just fair warning for literally anyone: don't use these people. They only care about the money and are constantly ripping people off. I wouldn't wish these people on my worst enemy. Terrible. Zero stars. read more

Everything was so disorganized. We had to ask multiple people the same question and they all gave us different information. We also made it very clear that I had a dog and they purposely knew the place we were looking into would never accept dogs even though they told us "well it's up to the owner if your dog will be approved, so still go ahead and apply then we will send the info to them." So after taking 30 dollars from each of us they then informed us that the place has never and will never accept pets. Very bad experience with this place, would never go back to them again. read more

Excellent company to do business with. Timely, efficient, and courteous. We leased from At Home for three years without a hitch. During the big ice storm in 2007, they called and made sure we were ok. We had damage to the dwelling and they sent repair crews out as soon as it was safe to work. I can not say enough about the staff. Any concerns we had were taken care of within a quick amount of time. I would recommend renting or leasing from this company. read more