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    Recommended Reviews - Serenity House

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    11 years ago

    Helpful 2
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    People searched for Counseling & Mental Health 103 times last month within 15 miles of this business.

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    Turning Point Counseling

    Turning Point Counseling

    2.7(7 reviews)
    0.5 mi

    My 7 year old child started seeing Patrick Heard about a year ago for her ADHD. Patrick was very…read morekind and calm. He did speak to me and the child together for about 15 minutes of each session then he would speak to her alone. The child was apprehensive at first as she is with all strangers but within a few sessions, she looked forward to the sessions with Patrick. She learned alot of skills to help her, she was able to communicate with him about her feelings and her thoughts. I told her recently that Patrick was going to retire and she cried and was very sad and she tells me she loves him (the way you love a family member i need to add) and will miss him so much mainly i believe because of the trust she has in him. Our family trusts him as he was a big help for our child. Roger Russell also did the assessment and diagnosed the child with Autism Level II, He was very thorough asked many questions and we took the child in for an inperson assessment. Very professional also asked many questions and the results report supported what we already belived was the child had autism. The office staff has always been friendly, professional and accommodating. I would recommend these two providers and this office in the highest regard.

    I had a psychological evaluation of my 5 year old by Dr. Roger Russell. His wife spoke to me a good…read morebit, we turned in rating papers from both parents and his teacher, and then his wife met with my son for maybe 15-20 minutes. Dr. Russell never even met my son once. He diagnosed him with ODD, which was absurd in my opinion for several reasons, but also because he had never said one word to my son. He refused to re-consider this. I started my son with Patrick Heard, who was largely monotoned, unanimated and unhelpful. He mostly talked to me about parenting techniques for his anger and emotional regulation instead of talking to or working with my son. Session after session, it would be me recounting any incidents we'd had and giving me tips of behavioral charts or responding, etc. the same things I've heard and tried before, some of which help and some of which don't. After several sessions, I explained I wanted to try another therapist to see if he would connect better with that one, so we tried Alison Massey. She was very nice and tried to build rapport with my son, but he clammed up for her worse than I've ever seen him do, so after 3 sessions I realized he was not going to open to up Alison in order to make any progress. I attempted to go back to Patrick, and Patrick refused to see my son any longer because he "didn't like that I had jumped around between him and Alison." Overall, I found Dr. Russell trigger happy to diagnose very young children with disorders without any true evidence and without talking to them. The counselors were not friendly with me, and tried to turn the sessions with my child into parenting sessions with me, despite a background and training in child development and being very knowledgeable on parenting techniques. No one connected with or tried very hard to invest in my son and his issues. The worst counseling office I've ever experienced.

    Serenity House - c_and_mh - Updated September 2026

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