Every staff member is very polite and professional. However I had an unpleasant experience with the…read morefront desks women she was awfully rude.

This is the place to visit. Amazing caring and loving…read more Highly recommend the Casa i would love to visit with my husband..He's love and miss you so much

my sister was there for 2 years !! it's a horrible place !! the food doesn't really look that good…read more!! she was in a room in the back with a crazy lady as her room mate ! cement block walls ...the prisons would be a better choice !! take care of your loved ones ! don't take them to a place like this ! also they drugged her so she was even worse ! i believe she was hit because when i put my hand up to touch her she cowered away from me like she was afraid of being slapped !! two women were there on the night shift that didn't know we were still there the night my sister was put in another place for hospice care for a uti then died !! it sucks that i can't post this !!!!!!!!!!!!!

I had been looking for a nice place for my loving 80 year old cousin. I feel blessed to have found…read morePacifica Senior living. Sandra and Katrina went out of their way to make Jimmy feel at home and to make the process smooth for me. Jimmy had been in the hospital out of town and they both helped me deal w not only the paper work, they helped ease the emotional impact it had on both Jimmy and I. I am also thankful for the amazing staff they help get all the residence up and out to engage or take in the activities. I am there often something is always going on, live music either the residence making music or guest bands and signers. They keep it active and also clean, Jimmy loves the food. When I forget to bring him cookies Sandra always finds extra's in her office:-) Lori one of the nurses on staff has been wonderful always keeping me in the loop! Pacifica is a nice place for me to visit, the staff makes a difference ( I had looked at many places) Sincerely Grateful, Kelli Barrett

My wife is a caregiver who has a patient at Vista del Monte. She's been assigned this client for…read moreabout a year now, and is only minimally pleased with the service. Visted on money gives their patients. For instance, just today, she went for her shift only to find out after she had been there for an hour that the patient had acquired COVID. NO NO NO WARNING SIGN ON THE ROOM ENTRANCE. That's a terrible thing for patients and caregivers!

I stayed at Vista Del Monte for a week with a relative who needed round the clock care while he…read morewaited for his room to be ready at their 'memory care' facility (which includes round-the-clock supervision and care.) These are the observations I made in that time :  The staff is doing an excellent job caring for their residents and treats each person as a unique and valued individual. Every staff member we encountered knew my great uncle's name and greeted him warmly.  The kitchen staff were fantastic and accommodating. Any time we had unique requests for condiments or extras (any time of day) they were always happy to oblige. There were two ladies in particular that remembered my name (even though I am a guest and not a resident) and made a point to address me by it, which I thought was very professional and kind. I believe their names were Jennifer and Melissa. On the occasions when we went to dine in the outdoor dining pavilion the wait staff was on par to any high end restaurant in town. I would know as this is what I did for a living for many years. I was shocked...especially considering they don't accept tips anyway...they were just that good because they cared. William stood out as being especially accommodating when our 'reservation' got messed up (my fault) one day.  All of the medical staff who came to the room to give medications or do wellness checks were professional and kind. One woman (Juline) was particularly warm and cheerful. Everytime she left my uncle commented on how much he enjoyed her visits.  The 'resident services' staff were always going above and beyond with any request I brought to them. One lady in particular (Angie I believe) stands out. When I needed to do laundry for my great-uncle, but it was after hours so their little shop was closed she went to her car and got her OWN laundry detergent that she happened to have with her and gave it to me to use!  I could go on and I'm sure there are many staff that deserve specific mention that I've forgotten to include (I should have been keeping notes all week) but in general the entire staff was amazing and I don't have one single less than stellar incident to report.

You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

The staff at the Californian, Pala, the receptionist, Victoria, social services, The business…read moreoffice, the physical therapy, the food preperation, the nursing staff all care. My nephew has been there for almost a year due to his extremely severe ankle break. They have been supportive and responsive. Dr. Richard Young

This place is a hidden gem. Granted, the place needs updating, repairs and a major aesthetic…read moreoverhaul, but try not to be influenced by that. On entry, you are met by Barbara who has been there 45 years. The residents are out of their rooms, which to me is a good sign. The therapy department is stellar! Run by Ray, who goes over and above to be available and communicate progress reports. He immediately made sure my dad had the proper bed, adjusted his wheelchair and so much more. He is a patient advocate, and will listen to ideas and try to implement. His team of therapists Chase and the OT ( sorry, lost the name) were wonderful as well. Special shout out to Jan the SLP who got things rolling with the proper diet and adaptive utensils in the right direction fast. The activity director made sure to encourage my father to come to the exercise, musical events and more, and brought an opera iPod into his room when he first arrived and could not get up. She had an inspiring assistant who was good at getting him out. The dining room gals were great as well, and kept him hydrated and drinking which is always a challenge with nectar thick fluids. The food was actually yummy and home made! The chef and dietary director were patient, accommodating and friendly. Additionally, Brenda, the social worker is an empathetic and accessible listener. She oversaw that he got the proper care. Tess and most of her nursing staff were proactive and caring in looking after my Dad. I wish I could remember everyone's name, but Tammy, Arlene, Kiko, Irma, and so many more were really fantastic!(sorry I can't remember names well!) Thank you to everyone for bringing my dad back to baseline!

I am deeply grateful that my mother spent her final year in the exceptional care of Alexander…read moreGardens. Navigating her Parkinson's and dementia was difficult, but the staff's kindness, patience, and dignity-first approach provided immense comfort to both of us. The beautiful, fragrant gardens, engaging community activities, and in house entertainment (movies, live music, guest speakers) offered her a quality of life I will always appreciate. Alexander Garden is more than an assisted living facility, its a welcoming, historic, and comfortable home that I am forever thankful for.

A family member shared written disparaging email remarks from their leadership about me because I…read morechallenged out of cycle fee increases (that breached their admission agreement) and also because I challenged their standard of care by advocating for my loved one, as a son and Trustee. Additionally, AG markets and is equipped for assisted living, but I feel they will keep residents beyond their care capacity in the interest of revenue. This is an ideal location for your loved one if you want them devoid of stimulii, alternating between sleeping and watching TV all day and if you have a high tolerance for unresponsive and unprofessional adminstrative staff. Amazingly, their hands on care staff are commendable, but overworked, and exhibit more professionalism than their management.

My mother has been living at Wood Glen Hall for almost three years now and I have to say that she…read morehas never been happier. There are so many fun activities each day and they go all out for the holidays, with a live band and the best decorations and live entertainment. I am always very, very impressed with the regular activities as well as the special event activities that are planned. The staff is very caring and kind and really makes an effort to make everyone have fun and feel like family. The facility is one level with lovely furnishings and a beautiful courtyard garden where residents can gather if they want to sit outside. I also think it is a great value as I looked at other places in Santa Barbara before picking Wood Glen Hall. I am so happy we did and I know my mom will be happy here for many years to come.

Be careful of this place with your elder relatives or loved ones. It may be fine for the…read moreable-bodied, but if your family member has some level of disability (or may have down the road), this place will not be helpful for them. Apparently once a reliable long-term care facility, Wood Glen Hall has come under new management. Our family encountered lack of clear communication there, as well as chaotic care (though some staff members are doing their best). We also had problems with dietary issues, which were not quickly resolved. Also, the recent Covid outbreak at the facility was not necessarily well handled, as it was up to our family to obtain Paxlovid, which needs to be given early in the illness.

Absolutely beautiful newer building in a perfect location. Across the street from Elwood Beach…read morebutterfly area, and close by to Sandpiper golf course. That is why it gets two stars because the actual facility building is wonderful. That's where the loveliness ends! You will be sold a bill of goods about the menu, the services and the wonderful care. it really looks wonderful in the brochures and on paper. And if you talk to some of the residents, they say they love living there. But I say the more compromised you are and the more that you need help the less you need to live at Mariposa At Ellwood shores. We moved my mother-in-law in there June 12, 2024. We rented a trailer and moved her bedroom furniture in on one day and got her all set up. After we witnessed what was really happening, the lack of care, things as simple as items that were shown on the menus on the tables, including the "meal of the day" we're not available...We were in and out in 12 days. There was literally no manager on site during the time we were there. After five there was no one at the desk. Period. And even when there was a receptionist at the front desk, she was extremely flippant about helping or answering questions. Several times she copped an attitude. They were going through changes and hopefully they are able to handle their staffing problems. The facility is designed to possibly handle about 200 people and there might have been 30 residents that were routinely in the dining room. With only 30 people there the meals took forever to serve. They had med techs serving meals. Whenever I ask to speak to someone on staff, I was usually told in broken English that there was no one available. Housekeeping people were virtually nonexistent. Part of the service was supposed to be to hand out medication's four times a day. That wasn't happening and we had to drive back-and-forth to make sure she was given her medication's on time. It was a mess. I was emptying the trash in the room and I was going every day to strip and change the bed which was necessary. I was bringing the bedding home and washing it and going back with new bedding. There was no hands on help from staff to remind my mother-in-law of mealtimes, which was part of what we were paying for. In 12 days I think one time staff member reminded her that it was lunchtime. We just made absolutely sure that a family member was there at every meal time. It was actually more work having her in assisted-living at this facility than it was having her at home with family helping 24 seven. And that was unsustainable! During the day that we moved her in, several times, we went to the lobby water cooler, which was empty. We took a picture of it three days later, five days later, seven days later, still empty. Something as simple as keeping the Sparklets water unit full was not attended to. It was even during a hot streak in Goleta and there was no water available in the lobby. They have a beautiful coffee bar, which was usually unstocked. I will say that if you have no need for true "assisted" living, living there could be ok. The rooms are nice, although there is no air conditioning. The upper floor temperature maintained itself at about 88° through the day when it was 85° outside. The main building, however, was fairly comfortable. Independent living in the building would be better, except the idea that the kitchen was slow, the service was slow and the meals were rarely available that were on the menu. Meals (and house keeping) are part of what you pay for when living there!

My brother stayed her it was the worse no all workers took forever to get to his room when he…read moreneeded help there was a turnover in staff Only good thing maybe was the food