I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.

I was asked to arrive 15 minutes early to fill out paperwork. I got there and the paperwork took me…read more1 minute. It should be electronic (not paper) so I can fill it out ahead of time. I had a 1-hour deep tissue massage with Megan W. When she brought me back to the room, she reiterated what I had written down on the intake form. My goal was to get the knots out from my shoulders, back, and calves. After about 10-15 minutes, Megan asked me about the pressure. I said she could go firmer but I didn't notice a difference. I was hoping she'd get the knots out but the massage was relaxing. Shes also very professional. Before my appointment, I received 1 phone reminder and 3 text messages (before I typed STOP because I didn't need another reminder).

I had a great experience with Blanca. I received a facial a few months back and it was so relaxing…read more I really loved the ambiance and how clean my skin felt afterwards. My skin was really glowing as well, which usually doesn't happen for me, but I was feeling very relaxed and refreshed, and it was so easy to get in and out which I appreciate. 100/10 stars. Definitely recommend and I will be going back for more services when I am able to, and will update my review then.

I had the best massage and facial one could ask for. Blanca did her magic on my neck and shoulders…read morethen did such a relaxing facial I think I fell asleep or I was on some cloud or something. Thank you Blanca. I'll be back real soon.

Great place for a massage! Got really relaxing massage…read more The staff was very courteous and respectful. Very good price for the service.

I had a massage yesterday at 3:30 and woke up today will my entire body sore and bruised. The…read moremassage was so brutal by a young Asian woman who barely spoke English. I have bruises all over my body today. Then she had the nerve to take out my receipt I signed before the message where I drew a line through tip and asked for "TIP, TIP". When I arrived she said "You phone" and during massage she asked "You ok" and I told her she was hurting me. At the end she said "You done". That was the extent of her English. There was nothing relaxing about the entire massage. After 10 minutes I couldn't wait for the time to be up. Her music was not relaxing and I was given a towel to cover up with. The whole experience was awful. Do not go there!

I just had an amazing facial experience. The esthetician was knowledgeable, gentle, and customized…read morethe treatment perfectly for my skin type. The products smelled incredible and left my skin hydrated and bright. It was both relaxing and effective, I highly recommend!!! I have had many facials and this one was by far the BEST.

I've been coming to this spa for many years. Every one of their therapists are top notch and all of…read morethe estheticians are nothing short of amazing. Highly recommend this spa.