This is a horrible apartment complex. Although the reviews rate it a 2, in my opinion, it deserves a zero. I have lived in this complex since 2014, and the problems began in 2016 under property manager P. Kemp, whose behavior I found to be unstable and unprofessional. During my tenancy, I was falsely summoned to court, had my car wrongfully towed, and was approached at my door by the property manager accompanied by a police officer who lives on the property, where I was falsely accused regarding my disability tags. Despite providing proof that my rent was paid on time, I was still charged a late fee. I also reported a tenant who harassed me, yet no appropriate action was taken. When I escalated my concerns to the Vice President of the management company--since the property owner is inaccessible--he yelled at me and dismissed my concerns entirely. Additionally, when maintenance requests are made, the repairs are often incomplete or poorly handled. The staff turnover rate is extremely high, which contributes to the disorganization and lack of accountability. Several Black women in this community have reported experiencing similar harassment and mistreatment. When I raised concerns about the issues I was experiencing, I was met with a notice that my lease would not be renewed and was dismissed by Tony Perichino, the Vice President of their management company. There is no direct access to the property owner. I am currently paying approximately $3,000 per month, including gas, electricity, water, and sewage, for a one-bedroom apartment. DO NOT MOVE HERE. read more

DO NOT BREAK THE LEASE UNDER ANY CIRCUMSTANCES!! EVEN IF LIFE HAPPENS AND IT'S NOT YOUR FAULT!!!!!!! Unfortunately, we cannot give FIVE STARS like most people who have given them such wonderful reviews. It's more like a negative ZERO! To the Company and its OWNER, rules, policies, etc... I will say this with A WARNING, DO NOT MOVE HERE!!!!!!!!!!!!! What seemed to be a blessing, became a CURSE. A nightmare. And it is still A NIGHTMARE. We are going to continue to tell OUR STORY about this place to make people aware of how they did us. OUR STORY: Back in 2011, my husband and I were excited that we were approved for a 1 bedroom. Only had the keys for 3 days because just as soon as we had good news to share, our situation made a complete turn for the worse. My husband lost his job. Sadly, we did not get a chance to move our things in. Went to the office and talked with the manager telling the manager our situation. We had no choice BUT to break our lease. No job. No money to afford the place. We turned the keys in and left. Fast forward. It is now the Year 2021. We got a letter in the mail stating that they had been to court and won their case. We were never notified of this matter. [A strategy these companies use so you can't fight it! They don't want you to show up!] The letter also states that we now owe them $20K and the process of Garnishment of Wages has begun. Now the company my husband works for is fully aware. How did they come up with $20K and we were not even in the apt for a month?!! Instead of charging us for the breaking of the "Lease Fee", they stated due to the amount of time the apartment was vacant caused the fee to go up to $20K. This is INSANE! Serenity Place at Dorsey Ridge Apartments (at that time) was fairly NEW; we doubt very seriously they had a hard time putting other people in there. Even still, if the place was unoccupied for even 6 months--$20K still DOES NOT ADD UP! So how did they come to terms that we owed them $20K!!!!!!!!!!!!!!!!! Today, 2025, they are still haunting us and are causing us such hardship. Received another threatening letter yesterday about this same matter. The balance is now $15K. We do not have this kind of money. Paying them $800 a month is robbery. Also, they will put you in a rental credit database that would hinder you from renting anywhere else. WE REGRET THE DAY WE EVEN LOOKED AT THESE PLACES. DO NOT MOVE HERE. IF YOU FALL UNDER A CIRCUMSTANCE THAT IS BEYOND YOUR CONTROL AND FORCES YOU TO BREAK THE LEASE-----YOU MAY WANT TO RECONSIDER MOVING HERE!!! read more

I feel like I got catfished. This place looks really nice, but in reality, many things are broken, loose, or cheaply installed. I can look past a broken handle or two, but the paper thin walls drive me insane. I've made countless noise complaints and I don't think they do anything about them. Not to mention the 4-5 car burglaries that have happened here since I've moved in. The garage system is frankly ridiculous. I have a roommate that has to park on the fifth floor, when we live on the first. Make that make sense. Meanwhile there's a car that's been in the garage rotting from the inside out, and other cars collecting dust waiting to be towed. They worry about the wrong cars. Ants. Ah I can't wait till my lease is over. (I would never complain about King Joey at concierge, he is rad.) read more

Nice property but the staff is atrocious. They are very snarky and condescending. They promised a deal via email but when you get there it's the opposite. Then they catch an attitude when you ask for a tour. Very unprofessional behavior from a luxury apartment. read more

I want to acknowledge Tracy at Dorsey Ridge for her outstanding work as a regional manager. I was in a tough situation and had to move quickly and she was right there for me and my family. She was understanding and worked really hard along with her staff to get me in my apartment within a very short time period. I am grateful for people like Tracy and her team because if it had not been for their dedication and stepping in to help my family, we would have been staying in a hotel. Thanks. From: Tracey Bennett read more

Serenity Place is a terrible property that is not worth what you pay for. If this review can deter at least one person from moving here in the future then it's worth it. The apartments seem nice on the surface, but you can tell corners were cut to develop it. The "bamboo floors" they advertise as an amenity are cheap, unflattering, high maintenance to keep clean, and scratch way too easily. Appliances in our apartment have stopped working randomly, and the refrigerator handle broke off the first week we moved in. Walls are thin, plumbing needs work, and the electricity in our apartment randomly goes out in certain areas (outlets stop working, lights will go out even after replacing bulbs). Parking here is also a mess and not worth paying for when you can't even get a spot on the level you live on and they tow you if you try to park anywhere else. We've dealt with ants, spiders, centipedes, and mice in the apartment. We don't leave food out other than dry dog kibble in bowls, we clean regularly, and still had to have maintenance come in multiple times to help take care of it. I have never experienced so many pests in an apartment building before in my life. The hallways are often stained and smell like rotten food, dog urine, or weed. The outside grounds are always covered in dog feces despite having groundskeepers working all the time and the property providing bags and trash cans outside. Thankful for the hardworking landscapers and maintenance teams. The management team here is awful and rude, and they need customer service skills. There is a blonde woman who has been kind but I don't know her name. Overall the building is poorly managed and they only seem to enforce the policies that inconvenience residents instead of taking care of them. They will respond to complaints with no real accountability, just divert blame because they don't care to resolve your issue and cover it up with bogus rules that only have the property's interest in mind instead of the people who actually live here and have to put up with the mess. I would not even rate this building with a star if it were possible. The only "star" at this building is Joey at the concierge desk. He's the best and has been the only positive part of living here. read more

Dorsey Ridge has provided outstanding customer service! The staff are friendly, responsive, committed, and maintain the property at a high standard. They do a fantastic job with ensuring a good mix of responsible tenants that keep our community in excellent condition. They do a tremendous job with promoting the sense of COMMUNITY. Thank you to the management team and their leadership! Roxanne Chin read more

I've been living at Serenity for 4 months now. My experience has been great, the staff is accommodating. The community is well kept. I see the same guy every morning at 6am doing the trash, keep up the good work Daniel. We appreciate it! The clubhouse is very nice, hopefully I'll have time to enjoy one of the pools this summer, it always looks like a good time out there. Maybe one of those pretty ladies in the office will join me for a evening swim. All in all, I love it here. read more

Working on signing out 3rd lease. The buildings are nice with lots of dogs. Concierge and office staff are friendly and try to work with you on most issues. read more

Let's try this again. I wrote a review when I moved out in the beginning of 2013, and unfortunately it was deleted. Just an FYI, from one online marketing professional to another, you never EVER delete social media posts from customers. Now, onto the review. I was unfortunately one of the first people to move into this "great" "new" "luxury" complex. The list of incidents and issues I experienced is so long it would take me all night to write. Here is an abbreviated list of cons. 1. The office staff is horrible. Absolutely horrible, inconsiderate, and unhelpful. The only remotely good staff they had left quickly (Amanda). 2. The air conditioning is the loudest I have ever experienced (and expensive)! A two bedroom apartment would run me upwards of 100/month on circulation. I now own a townhouse twice the size, and my BGE bill is under 90 bucks a month. 3. The fire alarms are a complete joke. They go off for no reason, at all hours of the night. Want to make a grilled cheese? Well, make sure you open the balcony door and have a chair and towel ready to "fan" the fire alarm. Want to be woken up at 3am? No problem! That great experience happened in the dead of winter in 2012/2013. The entire apartment complex was evacuated, as fire trucks came, for a false alarm. Yes, one false alarm in someone's (staff's) apartment required us all to evacuate at 3am for over an hour, in the snow. Nothing like being woken up by a fireman pounding on your door, yelling at you. 4. The security deposit (for apartment and pets) is pretty hefty. Staff makes it sound great because it accrues interest during your lease. So you'll get your money back and more? How promising! Not so fast. We didn't get one dime back. Why? Because of "damages." Granted, there was a hole in the wall that would cost maybe 50 bucks to fix. However, we were also required to pay to fix "nail/screw holes, carpeting, and other charges." What? It is Maryland state law that after every tenant, an apartment complex must repaint and recarpet. 5. This may sound stupid, but it is. No mats outside your door because they are a "fire hazard." The most ridiculous thing I have ever heard. I broke my lease early. I wouldn't recommend this apartment complex to my worst enemy. Way too expensive for the worst service I have ever received. If you are still considering renting an apartment here, I would suggest going to the apartment and talking to some of the people that live there. When I lived there, my neighbors and I all shared the same views. read more

My wife and I can't say we agree with anyone's review here completely. We haven't had all of the problems as discussed by others, however, I will say that I wouldn't want to stay here for more than a year too. The rent that they stated was what was given to us at signing. 1.5 months off. They actually went ahead and gave us an additional incentive which we won't say, but it was nice. Keith B. says that the entry system is flawed and that if you're number 200, the guest has to scroll to 200 times to get to your number after hitting the pound sign, which simply isn't true. My number is in the 300s and my guests have no problems hitting pound then my number. It goes straight to my cell after 2 rings and I just hit 9 and they're in. My complaint is that I have to use the fob to enter/exit the gates as the office doesn't have anymore remotes to hand out. I called to request one and the representative said, "Okay........... but it's going to take awhile......." in a tone like she was hinting -good luck buddy, you probably ain't gettin one during the 11 months you got left up in this piece... Mmmmhmmm.- End Scene. The HVAC isn't any louder or quieter than any system I've experienced in an apartment building. Besides, it's an apartment, so it's going to generate some db within relatively small area. There are different apartment layouts for this place, so depending on which sqft you pick, the HVAC may be louder due to placement. Our system doesn't kick on as frequently as stated as Keith, but it does do that fresh-air cycling once in a while, but it doesn't stay on long. One time, it stayed on for 3 minutes, and another less than 30 seconds. I have to agree that this part is dumb. Good thing it's not running the condenser, or the electric bill would be insane due to BGE's rates, which are definitely higher than PEPCO's. For my own complaints, I'd have to say that the staff isn't too friendly. I had a problem with them from the get-go. I use a credit monitoring program which blocks certain events from happening to my credit unless I turn it off or approve it, so when I applied and she ran my credit, she had problems pulling my report, so she called me and assumed to me over the phone that my credit was bad and was the reason why I didn't go with another apartment 40 miles away. No, I didn't go with that apartment BECAUSE it was 40 miles away. I took it personal. Pretty heated and I wanted to not move in here because of this. They seem like they're always too busy for you. We had some issues with the apartment when we moved in and so maintenance came to address them. They had to use a vacuum cleaner to clean up their mess, but when they turned it on, it blew out an insane amount of drywall dust or the like. They went into the hallway to clean/fix it but it still did the same when they brought it back in. Had to wipe everything. This was a fail. The front doors to the apartments are so thin. You can very easily hear the person on the other side, whether in or out. I'm so very glad that there's no one living directly across right now and I'm hoping that it won't happen anytime soon. I came from an Archstone Apartment complex and I prefer them much much much better. I give this place 2 stars because it is indeed, "Meh. I've experienced better." Counting. read more

First, overall impression. Very good. I read a few of the reviews and some sounded like typical apartment issues. Any apartment. You can hear the person above you? I've lived in a few and heard noises above me in every one. And this one seems less than the others. The facilities are kept very clean. And the staff is excellent. My leasing agent was Jessica. She bent over backwards to work around my weird schedule which was just crazy at the time. Some businesses are great before they get your money but they've been just as good after. And when I don't know who to ask about something, I can always call Jessica. She gets it done. I can't speak to others experiences but mine has been nothing but positive. Susan, the concierge is also a pleasure. Prompt with letting me know about packages and dry cleaning showing up. I really have no complaints. I would rent here again. read more

We have lived at Dorsey for almost 2 years now and due to building a family and needing more space we are moving once our lease is up in a month. Our experience here has been a good one. The concierge is always super nice to us. Luckily we didn't have to go through management to often except for one instance where my bike was taken from our bottom floor patio (without being locked up). I was upset but seeing how it was my own fault for not locking it up I wasn't going to place blame on the management. When I went to the office the lady was more then ok to call the cops so I could file a report but no need bc the bike was literally right outside the office. We concluded it was a kid pulling a prank. As far as maintenance, I have encountered a few times where I need my filter changed or my facet looked at and I have met two gentlemen that were beyond nice and understanding. The only complaint I have about maintenance is they randomly come in to change cabinets or light fixtures. Dorsey gives you a letter a few days in advance to this, however working the night schedule I do and needing to sleep during the day I have to admit I was a little annoyed. The complaints I have are little and petty. I do not like how we pay a decent price to live here and cannot use the common areas for gatherings until after the offices close due to needing to show future residents the area. The bamboo flooring, very pretty, but it's lifting. The walls and doors are very thin. If you have neighbors you'll definitely hear most things they do. The fire alarms in and out of the apartments are VERY sensitive. The address isn't always on gps so it's difficult to explain your exact location if you're new to the area (which we were). The walls have cracked where the plastering was added but all these issues just seem to be structural and corporate complaints. If you're looking to move into Dorsey I say go for it. They have treated us kind and fair and even offered us a very nice deal and upgrade for us to stay but unfortunately we want to rent a house. Good luck. read more

Really good apartment complex. Maintenance staff are super friendly & prompt. Concierge (Susan) is sharp, always on her job & so willing to help. Managing staff are very friendly & provide a listening ear. Personally I'm a fan of the property manager Ms. Kemp. She's diligent, inciteful & passionate about her profession. There are typical small issues that one would face living in an apartment complex such as randomly noisy pets and neighbors who tend to enjoy their music occasionally at a loud volume. The complex is considered a luxury & I can nothing has fell apart in my 18 months of residency. Oddly it's appears to be a huge building that many call home yet I rarely see my neighbors which I love! Feels really like I am the only 1 who lives in this big nice building lol. Hope this review helps you make a quality decision. read more

This place is absolutely AMAZING!!! My wife and I love it. Some of the bad reviews on here are pretty petty. The place is clean, luxurious, professional staff, secure entry, parking garage on the floor you live, and quiet. What's the problem?? We are truly enjoying our apartment! We haven't had any problems with the staff. From the time we walked in the door to tour to our move in, they've been excellent. A lot of incentives as well. Also very reasonably priced, especially compared to the rip off apartments in the area. If your looking for a new apartment home, I highly recommend this one! read more

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I'm writing this review to bring light how we were treated by Suzanne Whatley. We have been looking at luxury apartments for a few months now. Every time we entered a place and asked to see a Floorplan we were immediately reminded of how much they cost. As if we did not already go online to view the pricing. Then we were bombarded about what we did for a living. Our household income is about 30k a month but it seemed as if person after person pre qualified us. That's until we met Suzanne. Suzanne counseled us for sometime before cost came up. She was willing to walk all around the community and casually got to know us. Suzanne helped us find the floorplan that worked best for us. Money was a formality. What was important was the service, amenities and convenience. Suzanne we appreciate you very much. We chose Dorsey because of you! Love, T and J read more

I am absolutely loving the staff at Serenity Place! I applied for a town home and will be moving into The Villas that is part of the Dorsey Ridge Apartments and Town Homes! The Manager was awesome and today I meet with the Assistant and she is fabulous as well! I cant wait to get moved in! read more

Porsche helps make Serenity awesome. I love the atmosphere of where I live. I also feel comfortable leaving my BMW in the garage knowing that it's such a secure and relaxed environment. Susan at the concierge desk is absolutely awesome. I was recommended to Serenity by a family member and have no regrets. Luxury living. I worked with Porsche and Mario and both were great. read more

Absolutely money hungry and will not even budge an inch to look-out for or appease long-standing tenants. Terrible service (except for Joey, who they overwork and don't pay enough), and nothing to offer to tenants through this whole miserable experience (amenities are sub-par and generally unavailable from what was initially advertised, noise levels are definitely mis-advertised, and will only reach out to you if THEY need anything, i.e. MONEY). Won't be renewing after being here for over a year. DO NOT RECOMMEND! read more

Serenity Place is a great apartment community IMO. I would move back again if the opportunity arises. I lived here from 2013-2014 for a little over a year. I only moved to be within three miles of my new job in Alexandria, VA. Traveling to the DC or VA area is about one to two hours each way. The overall hygiene of the complex is awesome. Grass was always cut which was great for walking my doggies. In addition, they provide bags to help with collecting animal waste. The outside was clean enough to have deer come on the grounds and hide in the small wooded area. The gym was important for me because I workout daily. I would go to PF near by to get a great workout done but the gym at Serenity allowed for me to maintain. One of the perks I think parents would enjoy is the child area in the gym. I would see parents let their children watch TV or play while they worked out. The appliances in the apartment are the best from the past three communities I lived at (Archstone, Mills Creek, Buzzoto). I love the timer capabilities to have them run at night. The full washer and dryer is a must have at these prices. We had a stand-up shower and hot tub which was difficult to clean but we really wanted the dual sinks with the larger walk-in closet. We were facing the road which some noise would come into the bedroom but not the living areas as the sliding doors to the balcony were very sound proof. The security at the community was great. This is important when walking dogs 3-4 am in the morning. The gates are access controlled, including the gates to get into the garage. Someone could walk-in but I would see this as a challenge due to the fact there was security near the front all night and there is no outside parking. Finally each apartment comes with a security system which alleviates most concerns thereafter. I hope this helps anyone looking. If a job opportunity appears in the area, I am moving back. We looked at three apartments in the area and this was the winner. The office staff is what sold us. Good luck for anyone looking! read more

I am completely exasperated with this property. I am on the brink of contacting my attorney. Despite my follow-up, my refundable deposit has yet to be refunded and several weeks have past. If this matter is not resolved tomorrow, I am contacting my attorney. read more

I don't mean to be a negative nancy and wish my review could be as good as the rest. In the beginning everything was great. Talking to Suzanne about applying, she helped every step, she responded in a timely manner. I finally applied. Suzanne told me i was approved, I needed to lau the remaining deposit on move in day(im military so I only had to pay $200 for a deposit). The $200 was paid, when the application was processed. I had to pay a remaining balance due to my credit I am assuming. But thats not the issue. I was told to set an appointment to sign my lease on a Sunday, I did that, received confirmation that Suz, would be available. I get there she was not there, apparently she had quit. No one was informed of me coming in to sign lease. The lady who helped me had to enter all my information in the system for me to sign my lease. On top of that I was supposed to receive an incentive because I was moving in before Oct 1. Suzanne confirmed this incentive with me( I have proof in my email & showed the lady helping me) She told me i wasn't eligible for that I have to physically move in by a certain date which was less than a week away for me to even receive part of that incentive. This kind of rubbed me the wrong way cause I was told one thing now Im being told something different. All she kept sayin was it's in the fine print, I asked to show me the fine print, she couldn't physically show me. So whatever, i let it go she gave me part of the incentive, I signed the lease. Moved in way earlier than I planned, oh & btw Suzanne is back. About a month later. It said I owed $226 for rent? Mind you I was supposed to receive 1 month free. So I reached out to the front desk, I basically was told they would look into it. They think it could be I didn't pay the initial deposit of $200. Ok now I am confused because in my email Suzanne stated my application was approved and she processed my payment electronically (the authorization form was part of the application, & I filled it out). So I expressed that, the lady helping me was saying it it probably never got processed, but she would look into it. A month went by still no status. So i just payed my normal amount of rent until they gave me an answer on the $226. A week before Christmas i have not on my door saying I need to pay the $226 immediately. Mind you no-one has contacted me gave me an update on what could have happened or what. So I call the number on the paper, the lady I spoke to she basically was saying yea I never paid it(which I thought had to be paid before moving) , she didn't even look through my file to see that I filled out an authorization form. So she wasnt even aware I filled one out, but after I told her she said well either it was downfall on my part because it's my responsibility to make sure everything is paid. But im confused because I reached to your office to let you guys know something wasnt right no-one every reached back out to me. She wasnt hearing it, she still was saying/putting on the blame on me. & saying well I needed to have it paid by a certain. I told her I didnt have it, it's Christmas blah blah. So gave me an extension, I basically expressed I will pay it whenever DFAS pays me. Oh & also part of that 226, was a $30 application fee that should have been waived because I am military. Finally paid it. Fast forward to mid January, one morning I go to my car parked in the parking garage because I am a resident. This the same car thats listed in my application and any other paperwork. I have a parking citation, I go to the front to get explanation. I was basically told I probably lost the sticker. Everyone receives a sticker when they move-in. Im trying to express to her I didnt, I know for a fact I didnt because I even asked about one when I moved in because my old apartment in Annapolis had one. Eventually after the small back & forth conversation she finally gave me one. The whole purpose of this review was to say most of the staff here is rude, they have poor communication skills. I work in the admin field the Navy. I know all about communication skills & customer service & the front office lacks alot of it. Oh & my neighbors above basically forgets they stay in apartments so they literally walk around majority of the day stomping or playing with their dog inside the apartment! ‍ read more

I second Meghan's review .... It is not all bad: - Coming from the south it was incredibly challenging in finding a place with a balcony. - I like the stainless steel fridge. - Also a full sized washer-dryer, which again was challenging in finding a place that offered it. - Lastly I love the concierge service and I have used it a couple of times for various events. Overall I am leaving once my lease is up: - I was lied to in the beginning. The apartment that I wanted had a 1.5 month free offer. When I expressed interest it was changed to 1 month. I choose another apartment that had a 1.5 month free offer. - I was lied to again in the move-in. My apartment was not cleaned. The manager told me they cleaned it and that it became dirty during the move-in. When I showed the manager the apartment she said they didn't have time to clean it. - As Meghan stated the "Fresh Air" / "Humidifier" / "Energy- efficient" AC systems kicks on CONSTANTLY. It is loud and drives me nuts. My utility bill is usually $80 - $110. NEVER had I had utility bills this high. - The apartments are pretty sound proof in regards to the highway. I can barely hear it. You can hear your neighbors but it doesn't bother me a whole lot. - I'm not sure how apartments work in this area. Usually I'm used to living month-to-month once a lease ends. They do not have this option. Your only two options is to sign a 1 year lease or leave. I found this out after giving them my security deposit. Overall I'm leaving due to the AC system. There is something terribly wrong with it and management refuses to acknowledged it. They say their apartments are brand new and that the problem is with me. I will give them credit. They tried to take care of it and some of the people there are fantastic. However my head explodes when my AC turns on 20 times in an hour. It even turns on when it's OFF.... read more

To add... Leasing office will give out your alarm code to anyone that needs to get in or change a light fixture without notice, even if you said to wait or not enter. You cannot turn the freshair system off, only lower the interval. Fire Alarm constantly goes off, last night we were outside for an hour and a half.... Evictions: I agree as state below, throwing mattresses/ couches/ clothes on the curb for 4 days is just trashy for what we pay here. I will not be renewing my lease. read more

I literally have mouse traps set in a $1600 per month apartment after mouse droppings on top of my fridge. Can we say a waste of $ lol. Now I know mice can be anywhere. I expect it in a building in downtown Baltimore that was built in 1975. In a so called "luxury" building built somewhere around 2012 in the burbs...I'm just amazed at the luxury here. I implore anyone thinking about moving here to truly talk to residents who live here and to tour all floors of the building. The dirty carpet in hallways alone is enough to convince you not to pay $1600 a month. I just think I can find much better for the buck. I would prefer better living conditions over a monthly newsletter and random free movie nights with free appetizers. I'm paying to live comfortably. Again, I live on the fourth floor, and as we speak, I have mouse traps set in a $1600 per month "luxury" apt after seeing mouse droppings on top of my fridge. This just wasn't my idea of luxury out in the county. The problem is the people who work here have to sell a poor product. Just sad. Please save your money!....so pest control has been to my apartment several times....I think it's interesting that they come to collect the droppings found in the vent above my fridge and on top of the fridge but go up in the attic and try to reassure me, "hey buddy, nothing's there." News flash folks if we are still collecting droppings after you've been up there 3 times already, ummm there's something there those droppings aren't coming from air. I have heard the rodent crawling in the ceiling over my bathroom and my bedroom while I am sleeping. The pest control guy tells me man be glad they can't come in here. There are no entry points. Ummm paying $1700 per month and I gotta listen to a critter crawl above me is just as unsettling as it being in here. Finally, they claim they are putting something down in the attic do if there's something up there it'll die, but it will take a few days. I've been told that three times now over the course of about 2 weeks....how long does it take that powder substance or whatever to die? Geesh....so yea I've taken audio recordings of the critter to them, but I guess they want to believe I'm making this stuff up, as I was told no one else around you hears anything. Again, they have collected droppings off the top of my fridge and from the inside of the vent above my fridge every time they have come, so no, I'm not making anything up. You just don't care to acknowledge that. They appear to be nice and trying to help you, but it's all a ploy to get you to remove negative reviews such as this, but take the focus off reviews and focus on delivering good service, and the reviews will come. Telling me mice a are just the way of the land doesn't solve the issue. As I've said time and again, they need to go ahead and take the luxury sign down and make this a regular apartment. After all, once the casino officially ruins this area as decent, these apartments will not go for even $1500 a month, so they better fool people now in staying here to pay for the property while they can. In the meantime, I'm looking to June 30! I'll start packing in April. read more

Serenity Place at Dorsey Ridge - Bamboo floors and mouse traps! My what a combo. - Apartments Near Me - Hanover, Maryland

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Disappointing Serenity place is not as expected. I was new to the area and chose a place close to work but will definitely not be renewing the lease. The information I was given when looking at Serenity Place was misleading. I would not have rented if I'd known the truth. Pros: maintenance is timely and friendly, concierge is great and location is convenient. Office staff is friendly but getting issues resolved is hit or miss. It has a feeling of safety and the property is well maintained/clean. Pool area is nice. Cons: 1. Noise is a big issue. You can definitely hear neighbors above you and even on higher floors you can hear neighbors music or dogs barking. Not the quiet enjoyment I was guaranteed. Other neighbors have stated they have the same problem. 2. Garage is not monitored. My vehicle has been vandalized/hit three times. Management is aware but no actions have been taken that I'm aware of to address the issue. 3. There is a huge fee to pay rent online. It would cost over $55 and for the amount of rent paid it should be complimentary. This is a new policy just implemented. Thats nickel and dimming residents. 4. The community is gated but the system to remotely give guests access does not work. It's a huge hassle walking outside to get a guest in and just ridiculous for a "newer" community. 5. Apartments are upgraded but lack basic features like coat and linen closets. Storage is a huge issue but they will rent you a storage locker. 6. Apartments are small for the price. 7. A lot of staff turnover. I would not recommend. read more

Please beware of the positive reviews. Save yourself the headache that comes with the lack of customer service. I assure you a majority of the comments are from office staff. Noone renews here and for good cause. read more

I have been living here for about 6 months now and picked this place based on the location and on a spring-time discount. I also liked the security features that are built into the apartment--in particular, the alarm system. Other than these, my experience here has been mediocre and I will not be renewing my lease when my first year is up. Here's why. 1. First, when I moved in I gave the list of deficiencies to the main office (the one they give you when you sign the lease). The apartment was clearly not ready for me to move in and had not been thoroughly checked. The tub was clogged and the wood paneling in the bathroom was falling off. The walls are also cracked in some places and some of the lightbulbs were out. There were questionable stains inside the kitchen drawers and the blinds in the bedrooms were dirty. My dryer didn't even have a lint trap. Maintenance came and unclogged the drain and brought me a lint trap after a lengthy wait and never addressed the other issues. 2. The layout of the building is terrible. My apartment is on the top floor all the way in the back of the property and it takes me nearly 10 minutes to navigate to the mailroom/gym/common area/concierge area by foot. Parking around the building is poorly designed--parallel parking spots take up so much space and there is barely enough room for guests. The elevators are placed at the most random locations throughout the building and are not very convenient. 3. The 100 freeway does not bother me noise-wise--however there is a fire station nearby and the firetrucks always blare the sirens and honk the horns no matter what time of night. I am woken up by the alarms almost every night and I am usually a heavy sleeper. 4. You have to park on the floor that you live on, and since I live on the top floor I have to account for almost 5 minutes extra time onto my commute just to get out of the garage. 5. The elevators are very slow and the close door buttons are placebos. 6. The mail does not get delivered often until 6pm to this location. 7. The concierge has terrible and inconvenient hours if you work irregular hours. I also don't like that you cannot access the computer/printer area and the movie room after hours. Who invites friends over to watch a movie before 6pm? 8. You only get one key fob per person on the lease, not per room. So even though I got a 2 bedroom all to myself, the leasing office would not give me a spare key fob. They say its for security purposes, but people are constantly tailgating into the facility anyway. 9. Maintenance is not very quick to respond on weekends. 10. If you live on the top floor, the fire alarms are installed on vaulted ceilings that are impossible to reach without a ladder. When they need a battery change and start beeping, prepare for maintenance to take a few days to get back to you. Depending on the issue, sometimes the wait can be unbearable. 11. It often takes the concierge a few days after delivery to send the email that your package has arrived. I often get my notification from Amazon that my packages were delivered and go down to the front office before they send the email. Sometimes, I never get an email at all. 12. Someone else on here made a comment about their BG&E bill on here and I have noticed the same thing. With the heat this summer, my bill is around $120/month and thats with the air conditioner on only in the evenings. 13. I also agree with the comments about storage space. The laundry room and a narrow linen closet are the only two places to store anything. If you have anything bigger, you'll have to get a storage unit. Some people who live here say that issues like these are petty. I say, if I'm going to pay ~$2,000 per month for something, it had better be damn good. Overall, I do not recommend this complex. The troubles don't make up for the location. read more

So update: I was supposed to move in end of October but due to a situation at my old place I needed to move in earlier. I thought it would be a problem since it was last minute. I emailed Alexis and by the end of the day she had everything straight and ready for me to go the next day to move in. Now understand my apartment was lucky enough to be ready. So this might not happen for everyone. My move in process was awesome. Now I have lived in my place for about a week. Yes there is a fresh air system or something that you can't turn off. Mine is not loud but makes a little rattle sound that something might be lose. I will be putting a ticket in for that. No biggie. I did put a ticket in for my drain in the shower being clogged. I put it in Sunday and they were out to fix it Monday. I wish I remembered the guy's name who came and helped me. He was very nice. He even said that he didn't think my water was getting hot enough and turned up my water heater. The concierge lady is extremely nice and helpful !Only thing that I really don't like is they fob they give you to get in and out. It's the size of an ID and just very inconvenient I wish it was smaller. But other than that really love my new home. And NO I don't work for the company so these other reviews saying that is the only reason why they have high ratings that's untrue! I will give them 4 stars for the stinking fob is annoying but really staff and place is 5 stars EASILY !!!!!! read more

Initially: I moved in in the spring and thought it was aesthetically beautiful. My leasing agent was nice and everyone seemed to be very professional. AC / FP issues: The apartment was nice, but experienced issues right away when my air conditioning unit stopped working as soon as I moved in. That was fixed within two days, however, next my fireplace stopped working. I put in at least 5 tickets in which the maintenance would only come in and re-light the pilot. I had to specify that the pilot was not the only problem before they would fix the fireplace fully. Pet area: This is supposed to be a pet friendly area, however there was something going around, either from something sprayed on the grass or the fertilizer that made my dogs sick as well as other dogs in the building. Several of the tenants complained and the staff seemed unaffected to do anything about it. The maintenance of the pet areas were little to none, as well as the emptying of the dog poop bins and refilling of the poop bags. Evictions for Everyone to See: There were several people evicted from this establishment, which happens in a lot of places, however, for the amount of money that these apartments cost, there should never be personal items set out along side the apartment grass for days. The staff was not in a hurry to dispose of the belongings, but instead let them sit there for all to see as they left and returned from work. Unprofessional Staff: The staff that normally works downstairs in the leasing office are no longer polite, and do not speak to the residents. They seem very unhappy with their jobs, and lack the basic urge to be courteous to the people who pay these enormous rents to live there. I have lived in better places for less rent. I wouldn't recommend this place. read more

DON'T EVEN THINK ABOUT RENTING HERE!!! The fire alarms go off over and over and over and over again - even in the middle of the night and the alarms stay on so long you'll think your ears are going to start bleeding. Heaven help your poor little pets whose ears are so sensitive. Elevators are VERY slow. The local fire station tells me they have to come here all the time to "chase down the alarms issues" in this building. Seriously - it's not worth the irritation to live here. Maintenance staff does all they can to help the tenants - as does the concierge service - but they're powerless to overcome a management staff that is unresponsive. Read the other reviews here- this place SUCKS. Wouldn't have even given this place one star except that's the only way to get this review posted. read more

This place would be great if they would open their eyes and get rid of the down right incompetent and rude property manager. I spent three years here and have since moved and still dealing with her refusing to remove my name from a lease. They were happy to take my money and tell me I was removed. Now I am being told I am still on it when I live in another state. She develops vendettas against her tenants and then goes silence. I am still waiting on her response to an email from her 6 months ago falsely accusing me of things- no apology, no response when I brought her mistake to her attention. Otherwise- Neighbors are nice and the apartment is fine (a bit cheaply built- cabinets will fall off for no reason, gym equipment is usually broken) but its quiet for an apartment complex which is nice. Note to corporate- take the time to look and see who you have running this place or you will continue to bleed tenants. read more

I have only positive things to say about the five months I have lived here. The complex is fairly new so it has no issues that old apartment complexes tend to have (new stainless steel appliances, fresh paint, new hardwood floors, etc...). Front office personnel have always been nice and professional. The workout room in the main building is open 24x7 and has 4 treadmills, 3 elliptical striders, and weights. The concierge is very nice, receives UPS and FedEx packages, and has Tuesday & Friday dry cleaning pickup/drop off ($1.75 for a business shirt!). The monthly rent is slightly higher than you may find elsewhere, but the location plus new buildings makes it worthwhile. read more

****DO NOT MOVE HERE!!!**** Ive lived here for almost one year and this is the WORST experience I have ever had in an apartment complex! There is no where to park in the garage if you come home after 7pm, also no where for guests to park since they cannot park in the garage and there is only a few parking spaces outside. My guests normally have to park outside of the complex across the street at the church!!! ***TOWING is CRAZY!*** The toilets are cheap and clog easily. The walls are thin so you can hear your neighbors' every move. In the winter the apartment does NOT maintain heat so you have to constantly have it on. OK... Now to the MAIN issue, THE MANAGEMENT and staff are horrible! They are nice when trying to convince you to move in, but they reveal their true colors once you sign that lease and move in. The former property manager "Lori" was the best! Unfortunately, now there is a new property manager "Porsha." Ever since she became the property manager the experience has been even worse! She is very rude and does not care about the residents. She behaves as if the complex is her personal playground. They really need to replace her because she is one of the reasons I will not be renewing my lease. She and most of the staff behaves as if they are doing you a favor when its their JOB to help the residents if they have a problem or concern, not say "no" and "unfortunately there is nothing i can do?" What kind of Luxury property does that? This is not a luxury property. The apartment is nice looking but the experience has been nothing but a nightmare. Late night fights outside on the weekends and loud music. The highway is right here and several warehouses so if your window is open there is ALWAYS noise. The gates are always broken and also anyone can get in once someone opens the gate. You will be bombarded with notices plastered on your door if you ever dare to owe a $15 water bill or even less. They Are so desperate, and more aggressive than a collection agency. I swear to God everytime I came home a few months ago there where notices on my door! Like literally every 2 or 3 days. Im paying you all this money per month yet Im still harassed for a water bill? So now i just pay it on time to avoid them! they will also call your phone and harass you. This complex is BEYOND money hungry. I just received an email this morning stating they will be charging $75 if you are locked out after hours and we will have to pay upfront. There are no security cameras to protect residents, only in the clubhouse and the garage entrance. Also the drive around security is only from 6pm to 12am. Do NOT get fooled by their "MOVE IN" specials.. Its a trap. The catch is to slickly trap you into a 14 or 15 month lease. I cant wait to get out of here! read more

Although I haven't been here long I'm thoroughly impressed with Suzanne and the remaining staff here at Serenity Place. They've made my transition as smooth as possible. The Concierge here is also equally amazing. My apt is beautiful and in a great location. I don't have a single complaint about this property. Definitely forsee myself here for awhile..... read more

I moved in to Serenity place at Dorsey Ridge July of 2014, signed a 12 month lease and initially planned to move out soon as my lease is up. But due to to comfort of the apartment and environment, I had to extend my lease some more. It's a beautiful place to live and the environment as well. Like the fact that is located near a shopping mall. The only problems I have had is the alarm that goes off which hasn't lately so that's cool with me. And also I would like for us the residents to have access to the parking permit even after 7pm for some of us get back home after 7pm. I like the staffs as well, they have been nothing but helpful to me since I moved in. There's a gentle man named Mario who is very professional with his work and has been polite and friendly whenever I go up to the leasing office for payments of my rent and receive parking permit for my visitors. And also the Manager Porsche who has also helped me when I had some issues with my apartments, she made sure maintenance took care of everything needed to be done and called me to make sure I was satisfied with the work done. That was quite pleasant of her. I would recommend this Luxury apartment to anyone in the DMV area. read more

When I came to Maryland last year, I was overwhelmed to find a place to live. Serenity Place was my first of 13 apartment complex to visits. It should have been my only one because no other place near by compared to it. It is luxury living. Going into my second year lease. Love living in the apartment complex. If I could purchase the apartment and live here for a long time, I would. I am renting a two bedroom apartment. The layout is great and fits my needs. I have had minor maintenance concerns. When I have had the need for maintenance, they come within a reasonable time of my request and are always polite and efficient. I hardly ever see my neighbors, but that is fine. I have met two friends so far by attending the complex events. They have done cocktails hangouts, brought food in, movie under the stars, Super Bowl party, movie nights, and game night. I have enjoyed the free fitness classes - yoga and self defense. The amenities are great. I've had friends over, and they always complement how beautiful the complex is. I like hanging out in the library space with my friends. The computer resource center has been of great benefit when I have needed to print stuff out. They have a conference room and theater that can be used when needed. The gym is great and always in good use by the residents. I love that you don't have to go to another building or outside in the cold weather to visit the gym. In the summer time, my husband and I spend our weekends by the pool. Although the pool is cold at times, it is always great to lay out in the sun, look at the scenery, and relax. The bring in lifeguards. I also enjoy running by the Villas during the summer evening. The concierge, Joey, is amazing at trying to get people in the community involved. When I have had to pick up a package from him, he knows my apartment number which is great. Cierra and the rest of the leading staff are polite and help you when needed. One of the reasons I chose to live here was because of the garage parking. Even though it is one car per unit, I manage to find parking around the complex when needed. I like the fact that the apartment complex is 10 minutes from the airport. Also, the grocery stores and mall are all less than 5 minutes away. read more

We are very happy with our new apartment. The amenities are outstanding and the area is convenient. Portia and her staff have been very helpful in meeting our needs or requests. Closet space is a bit of an issue but we are looking into and onsite storage locker. The convenience of Charm City Concierge is a dream and Susan is wonderful. Our leasing agent, Suzanne, made us feel as we were home. read more

I must say that the management team here make me feel family. They are always on hand anytime I call with a request. Courteous and professional at all time. I love Porsche and Mario. They make sure the residents here are well taken care of. read more

Moved in on Oct. 7th last month, so far I'm loving everything about my move. I feel blessed to have found a place that all my needs was met in my nice 2 bedroom apartment. The staff, and maintenance, even the young man I see in the mornings getting the trash. This has been a good fix for me in every way. I really enjoy the breakfast brunch this past Sunday, got to meet some neighbors and the food was delicious. I can't say enough about the people and love showing off the place to my friends. This year i'm hosting my co workers Christmas Party in my nice apartment with a smile. Thanks you guys at Serenity Place especially you Suzanne. You all are the best. Wish all my friends could come live here. read more