Patient beware the same thing doesn't happen to you that happened to my husband and I. I would not…read morerecommend patronizing this business. Their billing and insurance claim procedures are very misleading. Leading up to the day of my procedure, I was never informed what the procedure would cost. On the day of, I provided my insurance information to the receptionist who told me, "I was covered and to have a seat in the waiting room." She would later deny having told me this, but if she did not say this to me, my next logical question would have been how much is this costing me today? Instead, they waited until after the procedure was done and I was recovering from anesthesia to hand my wife a bill for $7000.00 to extract one tooth and told her that it had to be paid in full today. They would then submit my claim to my insurance company and I was responsible for following up. To no surprise, my insurance barely covered 10% of the cost. I was very surprised by this bill and certainly not prepared to pay it that morning. My wife had to scramble to find the money from various sources as I was still in the recovery area. This is not how health care service should be transacted. I should have been informed of the cost and the insurance claim process prior to my procedure. Then I could have made an informed decision regarding my finances and my health care. I believe they were not up front with the cost because it would have deterred me from getting the procedure that day or I would have at least shopped around for more affordable options. Buyer beware of this unscrupulous practice by some providers to trick you into getting expensive services and leaving the customer to deal with their insurance provider.

I had a tooth extracted at this practice today and can say if I ever need another tooth extracted…read moreagain (hopefully not), this is where I'll be coming. My appointment was set for 1:30, but I was asked to come in an hour early to fill out paperwork and get any X-rays needed. I was met with the sweetest front office representative who made the check in process quick, while answering all my questions. It's not often you checkin for surgery and get someone warm to discuss your insurance. After fifteen minutes of paperwork I was back in the procedure room. Dr. Loetscher began with a consult, just going over my dental history and then explained exactly what he would be doing with photos and diagrams. It's surgery and yet I wasn't a bit nervous because of how thoroughly he explained everything. He noticed I needed my wisdom teeth out as well and offered to do that for me so I could get everything done in one swoop. Extremely kind knowing he probably could have had me schedule that for another time so he could go home since it was the end of the day, yet he fit me in. Right after he placed my IV himself and I was drifting off for the surgery to begin. After an hour, my driver received a call saying I was out of surgery. So quick! I waited about ten minutes for my tooth to be made and then they put it right in. No waiting six months with a giant hole. I look like myself, just now with probably the strongest tooth I'll ever have and a wee bit swollen. They sent me home with concise aftercare instructions and plenty of gauze to keep my wisdom teeth extraction site happy. I cannot say I've ever been to a medical office that's been as clean, efficient, and well run with the best nurses. Everyone was so kind and patient knowing this is something that can be daunting. Truthfully, I'm excited for my post-op check up next week because of how nice everyone was. Best dental/surgical experience I've ever had. I'll be recommending everyone to this office: family, friends and strangers. Do yourself and your teeth a favor and check out Dr. Loetscher. You will not regret it.

I had oral surgery at Atlanta Oral and Facial Surgery Alpharetta location on December 1, 2025. The…read moreprocedure itself went very well, and the surgical team--including Dr. Velez--was excellent. They were professional, skilled, and made me feel comfortable during a very painful situation. I'm grateful for the quality of care I received on the clinical side. Unfortunately, my experience with the billing process has been extremely frustrating and disappointing. As a senior citizen on a fixed income, I specifically chose this provider because Dr. Velez was in-network with my Medicare Advantage plan and had successfully treated me in the past. Despite confirming that I had valid coverage, I was required to pay $4,574 upfront on the day of surgery. I was in severe pain due to mandibular tori that had grown together along both sides of my lower jaw, so delaying the procedure to sort out billing or insurance issues simply wasn't an option. I paid the full amount that day out of necessity. Now, nearly five months later (as of April 24, 2026), I have still not been reimbursed the $4,546 that is owed to me. According to my insurance, my responsibility should have been approximately $30. The lack of timely reimbursement and the burden of such a large upfront payment have caused significant financial stress. While I highly commend the surgical team, the billing practices and follow-through have been unacceptable. Patients--especially those on fixed incomes--should not be placed in this kind of financial position after being assured of coverage. For this reason only, I provide a "buyer beware" at this practice. I am hoping that we will finally get some response from the billing team after much correspondence to them both from me and my insurance company so far to no avail.

Staff and doctor were great at consultation and before and during my extraction. However once I…read morereceived my claim from my insurance I was overcharged by $400. Called the office and they say the billing department would have to reach out to me. No one has yet to reach out to me so I called the office later this week ( today ) and was told I was sent a $55 check ?? So I call my insurance to confirm I was indeed owed $400 so we call the dental office back again and she says the same thing but adds there's no number to reach out to them only email but when you call you have the option 3 for billing but no one answers. I just don't like when I'm owed money and offices take their time giving it back but if you owe them they blow your phone up with texts , calls and emails.

Great office staff and Dr Attia is very kind!…read more I went to see him twice and both times I would recommend!!

When I had my consultation, I did feel confident I was in good hands. However, it went downhill…read moreafter that. I decided to only get a tooth pulled and bone graft done and did not want to proceed with the implant. I contacted the financial person indicating my wishes. I was told to arrive 30 min prior to my appt. The woman who checked me in had no idea the plans for the procedure had changed as it was not noted in my account. She had to check on that. After paying, I was promised a copy of my receipt before I left. I never received that. After waiting 30 min, I was finally taken back for the procedure. The assistant poked and prodded me for my blood and could not get a vein. The Dr. Attia was able to get it on the first try. (Note: I was badly bruised for 2 weeks after that first attempt). That same assistant proceeded to talk about her personal life to the other assistant NON-STOP and never talking directly to me. I learned more than I needed to know about her life. This was extremely unprofessional. The doctor came in and had no idea I decided against the implant. The tooth was pulled and bone graft done. I was told 3 times that Dr. Attia would call me and check on me that night. I am still waiting on that phone call and it has been 2 months! A month after my procedure, I contacted the office to complain about an additional bill I received. I explained to the woman who answered about every issue I faced. She promised me it would all be addressed with the doctor and office staff and she would call me back by Friday. The following Monday I called and spoke to the office Manager, Kim. She was never told of my call and issues. She listened to everything and told me she would get back to me. She never called me back. The office did put in an appeal for one part of the procedure and when I received notification it was approved from my dental insurance, I contacted Kim via email indicating I was actually owed money. She agreed and told me a check would be cut. I waited and a check never came. I sent her back an email and called the office. Lynn told me she would check with the doctor. She told me she would call me back. A call never came. I placed another call and Lynn told me the check was mailed and Kim was supposed to inform me. She never did. The lack of professionalism in this office is totally unacceptable. Nothing promised was followed up on. I cannot even guarantee the doctor knows of any issues I brought forth. So my guess is nothing was addressed and my complaints brushed off. I advise anyone to stay away!

The front office and practice management staff are disorganized and unprofessional. After making…read morepreliminary arrangements for my procedure I was told my doctor left on maternity leave. I didn't find that out until I called the corporate office. The whole experience was a comedy of incompetence. The Roswell office is a mess. I went to another practice for my procedure. Avoid this place.

Uncaring and unprofessional !!! Do not go to Dr. Conley. I had my wisdom tooth removed while…read morepregnant, and no one told me I wouldn't be fully numbed. During the procedure, I felt sharp pain and one of her staff said, "that's not necessary" when I reacted. When I told Dr. Conley how upsetting it was, she showed no care or concern and only defended her staff. There was zero empathy or accountability. I would never recommend this office -- especially if you're pregnant or expect to be treated with compassion.

Dr. Goodwin and his staff take dentistry and customer care to a higher level. I came to meet…read morehim through a recommendation and have come to bless the day I made my first appointment. He has become my hero. Fairly new to Atlanta, I hadn't located a dentist I trusted and my dental situation had reached a "flashing red light" crisis. I live near downtown and started my search for a dentist there. WOW! What a disappointment. A year later and three unhappy experiences and no progress. WELL... ALL my dental issues and mounting stress did a 180 with Dr. Ken Goodwin. His knowledge, experience, planning and genuine empathy for his patients' needs has put me a few months from a big new smile. His office is on Old Alabama Road in Roswell just a turn off 400. You too will thank the day.

I would give them 10 stars if I could! First time there, and I went to refill a filling that fell…read moreout. I didn't want to go to a corporate dentist because they seem to have the poorest reviews in this area. If you are looking for gentle and kind care, this is the place. They are all about making sure you feel comfortable and are not in any pain. They take their time and double and triple check their work. The dentist has a wonderful disposition. The staff were equally as pleasant. What a perfect experience. As an unexpected bonus....the cost was actually a bit less than anticipated. Thanks Dr. Goodwin and Team:)

Dr. Ducksworth is the best ever! I've been to him multiple times and referred several friends and…read morefamily members that have been thoroughly impressed. Dr. Ducksworth is very professional and detailed in providing great surgery and services. Highly recommend him and his team, if you're looking for a Great Oral Surgery Experience!

I booked an appointment with this oral surgeon and confirmed coverage with my insurance. The office…read moregave me the runaround for weeks--telling me to call back repeatedly, only to be unavailable or closed when I did. The doctor seemed unaware of the issue but promised to sort it out. Instead, I was left coordinating between them and my insurance, despite providing clear instructions. On the day of my appointment, they canceled, refusing to work with my coverage for the simple instructions on how to submit to my insurance. Terrible communication and a complete waste of time--look elsewhere for reliable care.

Absolutely love coming to John's Creek Dental Associates! Ally is so sweet and helpful at the front…read moredesk. Miriam makes sure I am comfortable the entire time and is very personable. Lastly Dr Choi & Dr Chen are so knowledgeable and continue to ensure the best dental health overall. They even give you free goodies. This visit I received a tumbler and assorted Valentine's Day chocolates. Definitely recommend!

The new owner finally did the right thing and reimbursed a friend of the family the money the old…read moreowner owed her. It took 5 months to get back the OSHA fees and LAB fees which were fraudulently billed by the old owners. So sad that they took advantage of in-network additional billing that was not allowed. Old owners just ignored it but the new doc did the right thing! I hope this practice learns from this experience and treats patients the right way without tacky billing ideas.

My husband needed this service. We were treated very well…read more Consultation. And day of surgery each person came in to explain what they'll be doing As a spouse was given private room to relax in. Tv. Refrigerator and such They definitely know how to treat people

Just had my first hygiene treatment by the most intelligent, caring and personable RDA named Omayra…read moreSantiago; she is the lead Prosthodontist Assistant with over 35 years of professional experience. I am 78 years old but my new teeth make me look 10 years younger and with yearly hygiene and daily home care by using water pic, special floss and brushing your teeth will be your reward