Amazing company with amazing customer service with everything you need for industrial photofinishing, definitely will be buying more from them. read more

Came to this company with a laser issue on a Noritsu QSS3702 series machine, I was very pleased to know their prices for restoring the unit were very reasonable amd almost half the price of what it would cost me somewhere else, The customer service is impeccable and response time is amazing ,I even send them a message on a Saturday and they responded right away, Also their parts kit for older machines including the 37 was a great life saver since many parts for Noritsu are very expensive and hard to find. I wish I could say the same for the other Miami company which is a total disaster. I definitely will consider them next time I need parts or photo equipment. read more

Very professional and fast responder, I have been using this company for many years now and I am very pleased , every time I need hard to find parts for my machines this company always comes through, fair prices and very aware of my needs, highly recommend it! read more

The best in the industry for Noritsu equipment. Great customer service and even better pricing. Thank you guys!!

Beware of this company and their lead sales person CARL. My wife and I recently purchased a jigsaw puzzle machine from them for $2600.00. It was described to us as a good machine that rarely breaks down and they claim to be a legitimate business that has been around since 1989. Well, we received the machine but it never worked. We contacted Carl and he had the manufacturer send a new handle because CARL had noticed that it wasn't working properly when he tested it. They sent the handle and it still didn't fix the problem. After a lot of work trying to get the machine to cut the puzzle we contacted CARL and Serrano Rey and they claimed that we would need to pay $780.00 due to their 30% restocking fee policy. So the machine never worked and we had to pay them $780.00 in fees. That's not all folks. We then talk to Carl and he says maybe it got damaged during shipping. I them tell him there's a small dent on the machine and he jumps all over it and claims they can't take it back now because we probably dropped it. What a bunch of crap! What kind of business is this???? BEWARE - Don't do business with this COMPANY Serrano Rey.. read more

Initiated a purchase of a part for a film processor via ebay from Serrano Rey. Charged me $56 for shipping a 1.5 lbs part to Tennessee via expedited shipping. What their sailsman Carl actually did was ship the item priority mail at a much lower cost. Then the seller tried to call me saying that he made a mistake and would be refunding me the price of shipping which as of 2 months later he has never done. Also, the postmen delivered a slip stating that the item had $9.10 due on the item of which I would not pay. When it was escalated to ebay the seller stated that I had talked to him and said that the item was delivered to my neighbor. This is not true and was a totally fabricated story by Carl. The tracking clearly shows that the item was never delivered, I have a letter from the USPS stating that it was never delivered and they will not give me a refund in the amount of $237.68. Through out the process the seller has called me repeatedly a liar, stating that I lied to him about this and that for conversations that I v=never had with him. Listen do yourself a favor and do not do business with these people. As you can see from at least one other review these people are dishonest, they do not stand by their products nor do they provide the most basic of customer support and in fact they will call you names, make up stories and just be plain rude. I will bet you that even the sellers response to this review will be rude. I ended up getting the part (which carl said was "One of a kind" and that there were "none other of this part in the world") well I ended up purchasing this part for $75 with free shipping from a place in Reading PA. Called PTS. Not endorsing PTS here but there are better places to put your money than Serrano Rey. read more