Avoid this place Expensive disloyal and rude. Ask for price prior to service on the phone, they told me that first we have to assess the situation. They got here and after evaluating the situation, proceed to ask for 300$ to make the service. Which we denied and still got charged 50$. When I ask why they don't provide info on the phone about the price( minimum fees or travel cost).. He laughed at me and said that the price could change at anytime. Also forgot to mention I made the call for my neighbour who is an elder woman of 80 plus years old and it was winter and cold outside. Avoid this place read more

Very responsive and hands on with smart lock installation. They replaced my smart lock and set up the sensors and keypad associated with it

Fantastic and professional service! Knowledgable, skilled, clean, courteous, and punctual. You can't go wrong with Serrurier 514 Locksmith. Give Derek a call! read more

I called the company once and they let me know a technician would get in touch with me within 10 minutes. I waited 30 then called back. They told me a technician would get in touch with me. He eventually did, by text. When I tried to call him he sent the attached text. I was able to get no specific information. He never showed. Unbeknownst to me the company called me from a 1-866 number, which I didn't answer, because - well, who does? I then called the next day, figuring it was a mistake, I can let it go, I had to call twice again. Only yo be told later in the day that the technician would not be able to come that day, but he would be there by 12 sharp the next day. So, 12:30 rolls around and I call, only to be informed he's 20 minutes away - he arrives at 1. I call the company to see if there's any consideration that they are will to make given the 3 days I have now wasted waiting for this "technician". As goes to replace my lock, I am informed that he only has 2 of the 6 keys that I informed them that I needed upon changing the lock as this is a small apartment building and considering the locks are being changed - The tenants need to get into the building. The service rep says she'll see what she can do, but the supervisor isn't in for a few more hours. The technician then tells me he has a "great solution" for me! I can buy the more secure lock with 6 keys- for 3X the price! I tell him that's silly, I'mm trying to minimize this cost. When he's finished I inform him that I am going to call the office before I pay - because -let's call a spade a spade - this hasn't been great customer service. He asks me why - i tell him directly that. it has nothing to do with his service - he showed up - he obviously wasn't told to bring the key cutter - something you'd imagine they always have. he asks me why, i tell him the details and he again says why. I let him know that I don't feel that I've gotten the value I should for this price. He then says he has to go, I have to pay without calling and that's that. On top of it all - he informs me that the mechanism should be replaced too - he can't guarantee that it'll work otherwise - I have no idea if this is true or not - it likely is but the estimated cost jumps from about a total of 170 to just under 800 - needless to say my budget is shot and I want to make sure that every aspect is being considered. The technician is now getting very heated with me insisting I pay without calling. I tell him I need to take a moment step into a unit and close the door, because well - I'm being shouted at. I call them and they let me a supervisor won't be in until a few hours later they'll address it then. So I concede to paying the full amount - after which the technician screams at me in the doorway about not closing doors in peoples faces and how I should be treating people I quitely listen then thank him for advice. I called them back to let them know of the technician's behaviour. I ask that a supervisor call me back within the next 2 days. No call - I then give them a call to ask what is being done about all of the service muck ups. I'm told - nothing, I should have known to pick up a 1 866 number - with no caller ID and that it didn't mater that the technician didn't text back or give me timing details, it didn't matter that they rescheduled 3 times, it didn't matter that he was late on the day he actually showed, it didn't matter that they didn't bring the 6 keys. There was a failure of communication on both sides. Huh. I should have trusted my gut and called someone else after the first no-show. Avoid. They obviously don't give a fig about customer care. read more

This companies website was impressive so I phoned them to install a few locks , cameras and extra keys for family members. Was not disappointed. Prices were reasonable as well read more

My key broke inside my front door lock!! Luckily my neighbor saw me outside and I told her the problem. She had met this locksmith in the summer and needed his services. So I phoned 514 Serrurier( 514 Locksmith) and this calm voice answered the phone. He showed up in 35 minutes !! He solved the problem rather quickly and very professionally. I highly recommend this company. His name is Derek read more

Their team is responsive, quick and professional. They replaced our locks with Mul-T-Lock and suggested and installed a new August Smart Lock that allows us to lock our doors remotely. These guys are excellent in their craft and I now recommend them to all friends and family. read more

I had the locks to all the exterior doors of my house replaced and upgraded to the Mul-T-Lock high security system by 514 Locksmith. They were able to quote me over the phone after clarifying the scope of the work to be done and scheduled the job for a specific day and time. They were prompt, efficient and clean and executed the replacement on cost , with no extras. The technician was courteous and even offered suggestions on how to improve the overall security of my home. I felt that I was dealing with competent and professional personnel. A great experience!!! I will definitely use them again for my home security needs and will recommend them to my family, friends and business colleagues. read more

Needed service to open a cupboard lock in which the key had been lost. The cupboard had not been opened in over 7 years. Voila! The owner, who indicated that he has 5 trucks on the road, came to the address (in Montreal) himself within 90 minutes of the call. He was challenged by the complicated nature of the lock (its age), however within about another 90 minutes overall, the cupboard was opened, and a new tumbler installed with very little evasiveness. read more

Nothing more stressful than coming to your place of work finding your door broken into.One call to 514 locksmith and problem solved dereck was there in 30 minutes as promised.HE was able to repair damaged lock quickly and with a smile.we highly recommend this company for there great service and reasonably priced rates thank you 514 locksmiths.I dont think there is any job they cant handle. read more