I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Edith was super friendly and extremely helpful with changing my address for my driver's license…read more Thank you for your amazing service!

Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than…read morewaiting on the phone.

WoW, since when is it almost a pleasure to go to Service Canada? I went today expecting a super…read morelong wait and hassles. It could not have gone any smoother and the agents that check peoples needs before entering couldn't have been more pleasant. When it was my turn the lady (I wish I had gotten her name) that helped me was compassionate and very helpful, after I told her that I keep having issues logging into their website, she "helped" (she did it all) me set up a new account which will be easier for me to log into. Super positive experience Great job team

Service centres are, by nature, a pretty unpleasant experience at the best of times, but never have…read moreI had a more unpleasant experience than at this branch. On top of being talked down to and treated rudely from the get-go, this particular teller claimed student cards, bank cards, or employee ID cards were not valid for OHIP proof of identification (they are), and that forms printed out from the pdf available online are not valid (they are, obviously). Despite all this, I ended our encounter with a "thank you" and a "have a nice weekend" and was responded to with a "yeah." Seriously? Don't even bother with this location if you have the option.

This ServiceOntario was just the best experience. No line…read moreup (3pm on a Thursday), and I got my health card renewed in under 5 minutes. Delightful!

As a Black woman living in the City of Toronto, I have experienced firsthand the painful truth that…read moresystemic racism and anti-Black bias remain deeply embedded in our institutions -- especially within the Toronto Police Service. What happened to me on October 31st, 2025, is a reminder that even when Black people follow the law and seek help, we are too often criminalized instead of protected. That day, while returning home to 325 Bleecker Street, and I was physically assaulted by a white male tenant. I did not know his name at the time. He blocked my access to the elevator, and when I politely said "excuse me," he began swearing at me and then violently grabbed and shook my shoulders. I immediately called the police and filed a report (#25-2287454, 51 Division, Detective Turnbull). I informed the officers that the entire assault was captured on the building's security camera, yet no one followed up to view the footage. A full week passed without any police contact, a clear sign that my report was not taken seriously. My safety as a Black woman was disregarded. Then, on November 7th, I encountered the same man in the lobby of my building. Fearing for my safety, I called my daughter and asked for help. My sons came downstairs to escort me to my apartment while I sat in my mobility scooter. One of my sons reacted to the man who had previously assaulted me, and he called the police again. This time, the officers from 51 Division arrived and actually reviewed the security footage -- footage that clearly shows me seated in my scooter and not assaulting anyone. Yet, despite this evidence, the police viciously handcuffed me and charged me with assault, while the man who physically attacked me continues to face no accountability. The female arresting officer referred to me as a "gal," a term historically used to demean and dehumanize Black women during slavery. Her tone and conduct were humiliating and degrading. She went as far as instructing her partner to physically force me to sign release papers. Her behaviour made it painfully clear that some Toronto Police officers harbour deep contempt for Black people -- a reality that has been proven repeatedly but is continually ignored, dismissed, or minimized by both the media and the justice system. How many more Black lives must be ruined, violated, or taken before these injustices are acknowledged? How long will this city allow officers who clearly display anti-Black attitudes to continue policing our communities? I am a volunteer crisis responder who provides emotional support to people worldwide, yet this experience has left me emotionally scarred and seeking support myself. The trauma of being assaulted, dismissed, and racially dehumanized by those sworn to protect me is unbearable. We are not "gals." We are human beings. Our Blackness should not determine whether our lives, pain, or safety matter. It is time for Toronto to confront this truth -- and to finally deliver justice that includes and protects Black people.

Hi and Good Morning to Metro's Finest: I am writing to speak highly of four officers(I speak…read morehighly of all of you). I was assessed in a police cruiser last Tuesday for a period of 25 minutes. I was handcuffed in a "Mock" Arrest" by Officer Summers. It went went considering that I very poor sleep and, was not well. I was assessed by this lady officers' four work colleagues, and upon arriving at the station-I was then fingerprinted by a brunette lady officer who was in very good spirits along with her 3 work colleagues-I might add that they all treated me well considering that they were very tired from I am sure from an extreme long day and, most likely a very long day. I am very grateful the officers at the station that include Officer Terry Allen, whom took fingerprints upon my arrival. Great work officers!!. JP Preston.

This building was once the darling of all the former cities before the City of Toronto amalgamation…read moretook place. The City of North York and Mayor Mel Lastman up until 1997 was the envy of "the six" because it had rich ratepayers living here and hence a very nice Civic Centre. I'm here for a meeting and got to pay this nice venue a visit.

bastards at the office told me to be back before they closed at 4. I get back at 3:30 and she says…read morethe girl left. they don't respect their own fucking hours of service so why the frick r they even posted and telling us. I literally cried after doing hours of paperwork. I'm homeless and I came 2 hours to get here. they have no idea why not respecting ppls time and their own hours is a problem. Just shake their heads like they don't care about anyone but themselves. I almost threw my drink and got another charge. I hate this place. so incompetent and their blame culture is sickening. They r the exact type of ppl that can make a regular disadvantaged person go crazy and do things they wouldn't typically. I have no idea why they act so above everything and it's clear they hate their jobs but damn fine just give the job to someone like me who would care and help and want to service everyone and anyone then. These people suck. They think theyre all the police and have the right to do anything. smug and entitled.

Awful experience! 3 times! This place is weird, it seems they do not care or know anything about…read moreanything, and they totally lack customer service, so be AWARE! The 1st time I went there I was quite lost about filing a motion to my case, so I talked to a person called Wally (according to another worker) He literally states: ''what do you want me to do?'', ''I can't do anything'', ''we do not give legal advice or call no one'', ''Go talk to your ex and you ask him to pay the owed amount'' (I was in a domestic violence situation). The 2nd time I went to ask for my file which took like 2 weeks to arrive. The 3rd time, yesterday was awful! I went to pick up my file and asked to file a motion to the guy that attended me; my bad luck this worker calls Wally and gives him my file, I asked him: ''I need to get a copy of my file and file a motion'' immediately he interrupts me and do not listen to me, saying ''No we cannot help you'', ''Go somewhere else!'' I was so upset I told him I'm not talking to him anymore because he is so rude, ignoring me and talking and laughing with other workers in my face, I was like this stupid behaviour from adults? I talked to a nicer girl at the entrance that told me ''You can file a motion, but it is gonna get rejected'' I left! and hopefully I never go there anymore! It is alarming this behaviour, the lack of communication and the time wasted there, so beware and if they are rude to you SPEAK UP!!! attached pic of Wally

This Service Ontario is inside a Canadian Tire. When I arrived the line (standing only) went right…read morethrough the store. 45min and I hadn't moved at all, so I left again. If the province wants us to have up-to-date things, they have got to staff these places better. There aren't enough for the millions of people in Toronto.

Yes, the service is slow. I waited an hour to change my plates after arriving at 9 am, which I…read morethought would be early enough. But the real reason why I am giving this place a bad review is because staff are not complying with the city of Toronto by-law to wear a mask indoors during the covid-19 pandemic. Only one masked staff out of five in a center that processes hundreds of people daily? Shame on you.

I had the unfortunate opportunity to visit here to file for divorce. I arrived at 8:15 expecting a…read moredecent sized line but I was the second to arrive. However, by 8:25 there were probably 10 people behind me. When the doors opened at 8:30 the first woman in line took off to the other side of the office, which left me first up. I took a number but still ended up having to wait 10 minutes for the first clerk to be ready. She was your typical union government employee; Grumpy, not friendly at all, just doing her job to the letter of her job description. She put in the minimum amount of effort to answer my questions. Once I had filed my papers and gotten everything stamped, I was sent down to the 9th floor to the Family Law information office to get the paperwork for step two. The security guards at the entrance were really nice and friendly. We chatted for a minute or two while I went through the screening procedures. What a world of difference between the 10th floor and the 9th. The two people working in the information office were awesome! So friendly and nice and walked me through the next procedures very thoroughly. They answered all my questions above and beyond. As great as an experience as I had with the staff I don't look forward to going back, but I'm relieved that some of the staff understand that people aren't coming in under the best of circumstances and try to make the best of a bad situation for you.

Every so often I must attend here for a case conference, motion, and even to file documents myself…read morewhen it a rush and my process server cannot make it. Attending for motions or case conferences is not as painful as filing documents as they are usually scheduled beforehand. Even so, the said motions and case conferences rarely begin on time. Filing documents on the 10th floor is a nightmare as there is always a substantial wait time. They need to adopt a rule whereby those who are not prepared are sent to the back of the line as these individuals cause a substantial delay. Outsourcing management of this operation would also be helpful as the staff tends to work painfully slowly under the ministry. Overall, send a process server, and generally try to avoid this place whenever possible.

Great landmark to take photo of,Built in 1892 and designed by David Roberts Jr., it is recognizable…read morefor its distinctive wedge shape, which lends it the name "flatiron". Also the St. Lawrence market is less than 5 min away, I recommend to check that one as well!

Gooderham Building is also known as the Flatiron Building. It does look like a flatiron. No it is…read morenot as famous as the Flatiron Building in NYC. The building is called the Flatiron building is due to its shape. Yes it is a triangular / iron like shape. The building is not tall and is only 5 stories high. This is a landmark of Toronto. The building was built in 1892. Behind the building is Berczy Park. It is very interesting that there is a 3D mural behind the Gooderham Building.