We had to go in and have some charges reversed because a phone deposit did not get credited and we…read moreaccumulated over $100 in NSFs. Arturo Mireles saw our history and credited our account and made some good suggestions for us to save money with our account. Thank you Arturo!

Offers a cash reward if you switch over to them. But customer service is poor because they only…read morehave one teller requiring at times a long wait. They really push the use of ATMs in an effort to avoid paying for actual tellers. That would be OK except when you have a question that there ATM can't answer.

I obtained an auto loan in May 2023 from First Guaranty Bank in Denton, Texas, and recently…read morediscovered that in January 2024 the bank started using a faulty system for applying P & I to the balance, resulting in systematic overcharging pattern. If this occurred to my account, it also occurred to other accounts as well. Dispute has been filed, as well as complaints to regulatory agencies. Avoid this bank.

I started banking with them when they were still synergy bank, they are now first guaranty bank in…read morethe same location. My aunt banks here and is the one who suggested this bank. It's a small branch with few/zero atms in most places but the customer service inside the branch is nice. I've always received top notch, personalized service at the garland location.

I usually go to the main Texans Credit Union location, but this location in the heart of old…read moredowntown Garland has a special feeling to it. I grew up in a small town, which is one of the things that has always attracted me to Texans Credit Union, because even their biggest location gives you that special hometown feeling (and no, I am not a huge depositor or anything like that!). But this location especially gives you that! Great customer service, and a kind and sincere "Thank You" after your transaction! Review #2160

very helpful, had a great experience during a very stressful day. the team was able to help…read morestraighten everything out quickly

I needed a cashiers check. There was only 1 teller open inside and there were two of us waiting in…read moreline. It was around 10:30am. After waiting about ten minutes two other women came out of an office and helped open two more windows. Took about 20 min to get a cashiers check and she tried to charge me $10 but another teller remedied that. Thank you

BEWARE!! I stopped to use their ATM with my USAA debit card to get some cash because my nail salon…read moreis right across the parking lot from the Arlington Highlands branch. Needless to say the machine malfunctioned & did not give me cash so I stepped into the lobby for some assistance & the lady @ the desk on the right hand side said she did not know what to do but I believe they did not want to help me cause I'm not a member & with this incident I would not ever want to be!! So I went back outside to make sure I did not see a number to call in case it didn't work but of course it was none. I then went back into the lobby & sat @ the desk on the left & she pretended she didn't see me & was on the phone. She was not but anyway I was begging for help & she said well call your bank & have them disapprove or reverse the transaction!! I had USAA on my phone by then & they were just disgusted by what they heard the lady named Marisol (that's the name she gave me but I don't believe it) say. She was also very nonchalant & very rude which in turn made me use some choice words then her co worker finally said something but she was sarcastic & condescending!!

I had a HORRIBLE experience at the 1110 Northwest Hwy, Garland, TX 75041 location!!! So, I had to…read morefind a different Bank of America. I ended up finding this location and was kind of stand-offish to begin with... It ended up going a 1,000,000,000,000% BETTER than the location on Northwest Hwy. BTW the Northwest Hwy location also gave me internal documents and let me leave with them and they also did not finish setting up my account!!! So, I went to this location and they corrected all of the other banks errors and put my mind at ease! They also treated me with kindness and respect!

I had a good experience with this branch after another branch would not help me. David the…read moremanager and David Rosado both were so very helpful and friendly. We got all my changes completed and it did take some time but they were both very patient. I would highly recommend this branch for any banking needs.

We have been with American National Bank since 1982... forty years! They continue to amaze me…read more When someone has acquired our debit card number and tried to purchase something, even as far away as Florida, ANB Fraud Dept has stopped the transaction and notified us immediately. We have never lost a dime. ANB Rockwall loaned me money when I didn't think anybody would. They make everything so easy. Finally, the personnel at ANB Rockwall are all friendly and professional. I cannot imagine being more pleased with a bank!

I LOVE THIS BANK!!! American National Bank has been my bank for at least 15 years! The service I…read morereceive each and every time I go to this bank is outstanding! The people are very knowledgeable and they are also very nice. They greet you with a smile on their face when you enter the bank. They make your banking experience a pleasant one! I highly recommend American National Bank!

They are so friendly and take care of me with good customer service everytime I visit them.read more

I use Wood forest for my personal checking plus its inside Wal Marts which makes it a no brainer…read morefor me. They are usually staffed with friendly members to control the flow of costumers. They do have a flat screen mounted behind the counter to watch while waiting. The bank does offer all the same things as other banks, wish they would update the ATM.

By far the worst service I've ever experienced! Must be nice to not have to care about the well…read morebeing of your customers and their needs!!! Ive been a customer for 12years but because of this branch I will close my accounts and take my banking elsewhere!

The WORST customer service ever. If I could give ZERO star I would do it. Today, 1/5/2018, at 10AM,…read moreI called to ask about my account. I talked to a lady (Stacy, Kasey, or similar sound) in a nice way but she talked to me so rude. She needs to be TRAINED to LEARN about customer service before she starts her job. I never get that rude from any Chase I've been. I came to this Chase a few times in person. Most of them are nice, accept the girl with curly hair who speaks Spanish working at the desk is very RUDE. I forgot her name. I don't know they both are same girl or not. Anyway I'm not happy with the service. Also I saw many bad reviews about your customer services too. I think the manager had better do something with this issue to please their customers.

Jessica was extremely efficient, knowledgeable and professional, and she took great care of us. I…read moredefinitely recommend TitleMax and especially Jessica.

It is what it is. Be educated before you take this loan and make sure that you can pay it back…read moreimmediately. I've had to change my rating a few times. Ultimately had I know what was going to happen I never would have taken this loan. With that being said, the loan helped me out of a bind and so it is convenient but it also put me in one. It was quick and easy and the staff was great. We've butt heads a few times but it's stress only and on my part. It get five stars now because of Liz. I'm probably her least favorite person because I come off as a jerk sometimes l, but today she really showed what type of person she is. I was set to pay my loan off but something happen with my now former bank and she was very helpful. That's am understatement. Liz was my hero today. Thanks for your help and sorry you have to put up with me.

My boyfriend needed an ATM. We were at Kohl's and I did a quick search to find one. I got this…read morelocation. The drive took perhaps two minutes. We parked in front of the branch. The 24-hour ATM is outside the branch, which is convenient. He had no problems withdrawing money at around 9 pm on Friday night. There was plenty of parking in the lot. The area was brightly lit and clean. (18)

I was a customer for almost a decade and they dropped me over one fraud incident that affected over…read more20 people. I've had issues with them before, but this was final straw. I would advise going with a different bank.