Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Susanne is Amazing! We have been so blessed to have had her come into our lives! At the beginning…read moreof the loan process, since this was our first time buying a home and having no idea what our options were at all, she made the impossible (so we thought) possible! She promised us that she would get us qualified and into a home and she definitely delivered on her promises and offered unlimited guidance.We have now made a life long friend who showed us that she truly cares!This woman is a ROCKSTAR

From the owner: We are here for our clients and work through all problems that may arise during the loan approval!…read moreWe don't just send you your way when it gets tricky or difficult, we have here for YOU all the way, anytime!

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)

Ask for John Lehman! He's the BEST! John was the first and only mortgage lender we spoke to and he…read moremade the process very easy! From the moment we first spoke on the phone, I felt like I was chatting with a long time friend! John explained the home buying process every step of the way! Responses always timely! We are HAPPY to say that we closed on our house in just a few days over a month! Thank you John and Gold Financial Services for helping our family purchase our home!

I had a great experience with this organization. I resolved, for the New Year, to get my finances…read moreworking for ME. It started with a simple inquiry on January 8th with "Do you think I could do better?" regarding my mortgage. Long story short, the new mortgage was closed and funded by January 31! I am saving BIG bucks each month and it was so simple. I highly recommend Gold Financial Services!

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

When Costco changed from accepting AMEX to Visa or Mastercard, I decided to make the change to a…read moreBank of America credit card. It was marketed as a travel card that waived foreign transaction fees. It seemed like it would be of great use domestically as well as on international trips. Prior to the pandemic, I was able to come to this branch office to exchange cash for foreign currency, even though I didn't have a savings or checking account. I was still considered a customer here because of my BofA travel credit card. Sadly, post pandemic, this financial service center is no longer offering this service of foreign currency exchange even though their website and the BofA app both say the service is provided for credit card customers. I spoke with tellers and a bank manager at the location about this. I showed them the app. I showed them info on the website. The bank manager elevated the case to his manager and gave me the case number. I waited several days for an update, but heard nothing, so I called the local number on the business card. No answer, so I stopped by the bank to get an update. The bank manager was not in. Another employee confirmed that the "case" is just to get the language REMOVED from the website that says credit card customers can be assisted with foreign currency exchanges too. Not really the customer service that I was hoping for. On another note, I was robbed in Paris. All of my credit cards and cash were stolen on my day of arrival. I was on the train from the airport to my AirBnB when a large man literally threw himself on top of me. While I was pushing him off of me, he unzipped my purse and stole my change wallet with everything. Thankfully I still had my phone and noticed prior to getting off the train what had happened. I informed the train staff when I arrived at my station, but they simply gave me the address of the nearest police station. As soon as I got checked into my room, I started calling all of my credit cards to report them stolen. Charges were thankfully removed from all, but the BofA card was the hardest to deal with. I requested a replacement be mailed to me in Paris, but they said it would take at least 2 weeks, so it would not be available until I returned to the US. Thankfully AMEX was able to process and overnight me a new card within 24 hours to a address in Paris. My nephew, who lived in Paris at the time, loaned me some cash. I will forever be a fan of AMEX for saving me in that trip. BofA is okay, but they don't offer the customer service that one can find with other banks. After this upcoming trip, I will most likely get rid of this account because it has not served my needs.

Mark Herrell was very helpful. He was always available when I had questions and did a great job…read moreexplaining the process. I appreciated all the emails that kept me up to date. I was especially impressed that between the time we selected a house and our closing date was only 2 WEEKS! We couldn't have found a better person to help us through the process of buying a house in Texas since we were relocating from out of state (Arizona). I highly recommend this Mortgage financing company.

We LOVED working with Marc & Mark. This wasn't our first home purchase, but it was the BEST…read moreexperience we've had with a lender. It went so smooth, was super easy for us and they helped eliminate a lot of stress with the home buying process. I can't recommend them enough.