I had a house fire! Servpro was hired by My USAA to inventory and repair The items they could…read morerepair. My first contact was with Matt (he is prior air force) He was extremely professional he assured me that they would do everything they could to protect my 20 year military collectables, he told me step by step what his company would do. He said everything he could to assure me that I would be respected and always know what was happening. The crew that showed up with their team leader Katie. In my 20 years in the AF, 12 years as a manager at Copper Standard a auto part manufacture and even 11 years as a youth pastor. I have met a handful of natural leaders! Katie is the best of the best! she met with me Described what was going to happen, and she introduced me to her team Ashley and Ethan. As a leader you are only as good as your weakest link. And there was no weak links both of them were top of the line workers. If I had to rate the 3 workers it would be easy. Ethan: young hard worker, mature by 20 years higher then his age. propelled to provide the best he can for his customer. Ashley: hard worker with a never quit attitude, very personable can talk to anyone and make them fell like they are winners. I didn't stay for everything they did but I stopped by on a regular basses and I never saw them alacking they were working no-stop. Katie: of all the supervisors I have had contact, I met one that was being reproach always positive, hard working, one of the best conversationalist I have came in contact. professional at all times. always kept me advised what was going to be done. enshrining that her team had everything they needed at all times. This team Katie, Ashley and Ethan should be the bench mark for all teams and workers. servpro has the best workers, leaders and supervisors they could hire. If I was servpro I would do what I could to ensure they did whatever they could to keep these workers.If I was still in the work field I would do what I could to poach Katie and then lure Ashley and Ethan to be valued members of my team. Servpro is the best in the business!

After Hurricane Florence our house suffered severe flood damage. On 9/27/18 we signed a contract…read morewith SERVPRO of Lenior Duplin and Jones Counties for remediation. Austin Smith, Project Manager for SERVPRO estimated a cost of to complete the project. At that time, we gave a deposit. On 10/1/18 Austin advised us work would be started on Oct. 2nd and would take approximately 7-10 days to complete the job. Between 10/1 and 10/17 I had many telephone conversations with Austin. I told Austin we would be coming down from Virginia to Wallace to start work with the contractor who would re-build the home and settle the SERVPRO payment on 10/17. At no time between 10/2 and 10/17 was I told that the job was delayed or would not be fully completed by 10/17. When I arrived at my home, I found the job was far from complete. Specifically: * The crawl space was soaking wet * The floors were wet in many areas * The house had not been sprayed for mold since mold was still seen throughout * The wood shelving/entertainment unit that was built into the living room wall had not been removed from the home. Mold was all over it. * I did not see any drying equipment on site. It looked like the drying equipment was never used in the house. On 10/17 I again spoke with Austin and instructed him that we were going to find another provider to complete the remediation and that I wanted a refund of the deposit. I also contacted the owner of the franchise on 10/18 and spoke of our dissatisfaction with the lack of work performed, poor communication and demanded my deposit back. He noted that a refund would not occur and that we actually owe them more money. This will definitely not happen.

Mr. Pressly when you and your staff removed my belongings from my home after a fire I trusted that…read moreyou would guard it.I am stunned how this business is run. I am sick and saddened. My move back started at the beginning of December. Furniture and rug are missing. i was told the rug did not walk out of your warehouse and you were still looking for it. Apparently it did, as after six weeks I have no update or rug. You put red water marks all over my daughters rug and removed it to clean again. I was told it would take 48 hours. No word after six weeks. Many many things are missing and broken. Shattered lamp. Cracked radio. A doll gifted to my daughter from my dad whose legs and arms were pulled off. Shattered candlesticks. Holes in sweaters and blankets. Too many things to list. You took two tables out of my house that you broke to repair. No word on them after 6 weeks. I also have many things that were delivered to me that are not mine. I would hope you would want to return those to the owners. But apparently not as I have left messages to no avail. I have left messages and texts to employees. Crickets. Once I was told I would be contacted, but was not. I have tried to reach out to you three times. How can you run a company that does things like this to people who have been through a disaster and just never communicate with them. I can see from the reviews that I am not the only one who has had a nightmare experience with crdn. I will continue to try to get my belongings back. This has truly been a back breaking experience after the disaster of a fire. I, like the previous writer, wish I could leave a negative rating.

I wish I could give this "company" a negative 5,0000...my insurance company suggested them to me…read morewhen my house flooded...they kept the electronics (two tv's and a computer monitor), gave me someone else's stuff after MONTHS OF HAVING IT and all of my stuff was not restored and it was ruined. They cashed the check that requested my signature and then they sent me a bill and literally disappeared. They are crooks.

I had water damage in my kitchen ceiling this spring and David and his crew here in Wilmington NC…read moredid an excellent job cleaning up and removing the damaged ceiling. They worked diligently with the insurance company to help me get compensated for the cost of restoring the ceiling. I would also like to give a special thank you to Eric Kernacki with Cardinal Construction. He did such a wonderful job of rebuilding my ceiling. I would highly recommend him for any home repair project. Margaretha Richardson Wilmington NC

From the owner: ADU is a damage restoration company that offers residential and commercial water, fire and mold…read moreremediation. We are available 24/7 and offer free estimates.

Two great guys, Robert and Garret, removed three toilets at my home and installed three new ones…read more The service was better than most and they were courteous and kind. They clean up everything. I recommend them highly! Will certainly call them again if I need too. Jean C.

We needed a door lock installed and the doorframe repaired on an outside door. Kop Construction's…read moreresponse was immediate. Their work was flawless. More importantly, their price was significantly less than what other providers had quoted. Good response time, exceptional work and great pricing! Their name and number are prominently placed on my refrigerator door. They also offer plumbing services.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

We used this company to assess whether a home they previously restored due to water damage had…read moremold. Instead of looking behind the walls, they suggested and conducted an air quality test, which came back negative, even though they knew they should've tested behind the walls. A few days later, we purchased the home and looked behind the walls; we found mold. It was not worth the high expense. I do not recommend this company.

We had an unknown leak in our downstairs guest quarters and for an unknown length of time. We only…read morefound it when the floor gave way. Our insurance adjuster gave us a list of companies to pick from. We chose Pro Environmental because they were local and had good reviews. We couldn't have chosen a better company to work with. We were worried about coordinating between them, a carpenter, plumber and painter. When Butch came, our worries were over. He told us that they would take care of everything, and they did. Memorial Day was coming up and we had family coming in but Butch assured us that it would be ready when they arrived. True to his word, it was ready for our company. Once the repair was finished, we were unable to tell that we had ever had a leak. I only have high praise for the crew that did the work. They did an excellent job of the repair including matching the paint which was a custom color and of making sure everything was as good as the original. I also have high praise for the crew that did the cleanup after construction. Everything (decorations, lamps and accessories) were cleaned and placed back in the position that we had them. The quotes we were given were fair and easy to understand. The total for the repairs were actually less than we had expected. We were totally satisfied with the cost and the work performed. Butch and Liz were excellent and a pleasure to work with. Both were very helpful throughout our repair. We are very glad that we chose Pro Environmental for our repairs. We very strongly recommend them for any problem that you may have.