Menard's is the Temu of home improvement. They sell cheap crap. Every time I violate my personal…read morerule of not buying from Menard's I regret it. Case in point now - I wanted a very basic snowblower. HD and Lowe's only had giant expensive fancy ones, so I got the basic one from Menard's. Right out of the box it doesn't even start. Take it back to the service desk and they can't start it either. But they won't take it back because it has gas in it now.

UPDATE: The response from the distributor and from Menards could not have been better. I am…read moreextremely slow to complain, as perfection is not an option yet. But the incredible response was entirely unexpected and appreciated. That it why Menards and their entire distribution platform is so good. And this comes from a guy who used to train a department for the other two big box stores through the upper Midwest. Huge thanks.

Excellent customer service from start to finish! ...from sales to measuring, scheduling and…read moreinstallation. The staff is friendly, considerate and very professional. They were even respectful and flexible with rescheduling our initial install due to a last minute family emergency. Jim Douglas and team (Jim, Ubi, Bill) did an outstanding job the day of our installation; moving furniture, fixing squeaky areas in the sub flooring, installing our new carpet and cleaning up. I would highly recommend Douglas Carpet One for your flooring needs!

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

Second time working with Cathie at West DuPage, just as great as the first experience. Basement…read moreshower broke and needed to be gutted. Had just completed a kitchen project and this was completely unexpected so our budget was going to be tight, but Cathie completed both the shower and adjacent bar under budget while she also navigated the 2022 supply chain issues with ease. Can't say enough positive about working with her. Truly wonderful.

I cannot even begin to express how pleased I am with my entire kitchen remodel from West Dupage…read moreCabinet and Granite! I recently purchased a home in the downtown Naperville area and WDC came highly recommended by several of my neighbors. Cathie was such a pleasure to work with throughout the project! I wasn't exactly certain what I was looking for regarding the design and materials I wanted to use and the thought of such a large project was overwhelming at first...but as soon as I started working with Cathie...I had no worries. She took time to explain all the different cabinet styles, flooring types, and countertops available. She is exceptionally creative, and I couldn't be more satisfied and grateful to her not only for the end result but also the process. She constantly stayed in touch, giving me updates, asking if I was happy with how things were progressing and seeing if I wanted to make any adjustments or modifications along the way. I genuinely felt like this was an experience fully tailored to me and I honestly enjoyed it. The level of personal attention and customer service was outstanding. The attention to detail was absolute perfection. I have had so many compliments and inquiries as to who did the work. I will absolutely use Cathie and West Dupage Cabinet and Granite for my next project. Thank you again so much!