5 star company doing 5 star work. The response time can't be beat. It's never a good time when you…read morehave to call a restoration company but I have full trust in Resto Clean and their remediations and service.

My college daughter lived near BSU campus and started feeling sick as soon as she moved into her…read morenew place. It became apparent it was correlated to the time she moved into the apartment. We informed the landlord that we suspected mold. He immediately called out Resto Clean to do an inspection and air sample test. The test came back and the report indicated that there were abnormally high levels of Stachy and Chaet (very toxic molds). They then sent out the same company to do an inspection of the place to try and find the mold source. The only things they did to look for the mold was using a moisture meter on the walls and then checking the crawl space under the building. They didn't find anything. Because they didn't find anything, they deemed the apartment safe and claimed there were no issues... despite the out of range levels of toxic molds. Both of the molds that came back in abnormal levels are HEAVY spores and RARELY, if ever, seen in air capture tests. And after doing a lot of research, we learned that the only truly acceptable levels of Stachy and Chaet are actually ZERO. These molds are from LONG time water damage that doesn't require constant moisture to thrive (meaning that a moisture meter will NOT always catch the mold problem) and are constantly producing mycotoxins. It's these mycotoxins that make us extremely sick. They are both neurotoxic and wreak havoc on our bodies and organs. This was back in March of 2024 and we have done hours and months of research on this and mold toxicity illness. I am so upset that they had the nerve to deem this apartment "safe". My daughter became VERY ill and needed to see a specialist to detox and treat her newly acquired thyroid condition among other issues. This specialist is out of pocket because insurance doesn't cover mold illness in allopathic medicine standard of care. They played on our lack of mold knowledge and took advantage of us. Thankfully, the landlord let her out of her lease to then only move another college student in. The kicker of this story was when they initially came out to inspect it was shared with us that the landlord hired RESTO CLEAN because they were friends.

I originally used Ness on my personal house years ago, when we had water issues in a crawl space of…read morea new construction house and we needed French drains installed under our house. They were great to work with then. In recent years, my company has worked with them several years as vendor, and we have had an excellent experience with them on this side too. They work hard to get restoration and home damage back together as quickly as possible and their staff is great to work with too. They most recently helped me with issues in my crawlspace in my current house too.

They communication was poor from the day they were suppose to arrive 2 hours earlier and did not…read more Then really poor communication especially afterwards when I had questions about the work completed. Screw fell out of the vent installed that cost me $175. Quoted an all day job to make it seem like a big task to complete for the high cost and took less than 2 hours to complete. Never again.

I would not recommend them. While nice people, the bottom line is key so they use inferior…read moresubcontractors who show poor craftsmanship while Ultraclean supervisors are not to be seen and have no way of knowing who is doing what.

Everyone at this company was so helpful and friendly. They made a terrible situation so much…read moreeasier. And their prices were very fair too. A+++ all the way.

Excellent customer service and excellent mitigation. Clean and professional. Really top notch work.read more

Allay got sent to my house by USAA to investigate possible water damage caused by a small leak in…read morethe refrigerator line. He arrived on time, and was super chill and easy to talk to. He only found moisture on the base of the cabinet, which was good news on my end cuz I'm able to fix that! They sent me an invoice by mistake, and after talking to a couple of their reps, including the tech that came out, everything got taken care of. 100% recommend. I really appreciate their dedication to customer service, and how quickly they can get issues resolved.

If I could give 0 I would. that was not the deep clean I thought i was paying for. Lots of spots…read moremissed and stuff left behind -no, it was not intended for a different company.

This is an awesome family owned local small business. That is very thorough. Super super friendly…read morewould highly recommend to anyone.

I used their company two years ago and they were great. I used them last year and they were awful…read more this year they went beyond awful and when they showed up and gave me a line of nonsense after saying they could clean my chimney before they came. Then when they got here it was a whole other story. We agreed they should leave. thanks for wasting my day

We were in need of a chimney sweep- inspection and as I was thinking about it, who passed me in the…read more16, "A Fireman's Chimney Sweep". Called them up, made an appointment and they had responded within a half day to me and we were on calendar. They showed up, calling us when they were on the way, within the scheduled appointment time. They were very professional and careful as to place down tarp in the area of my fireplace and walk areas as I have light color carpet nearby. The work was done, explained to me my concerns and left without any residual or marks on my carpet. I am calling them out again when I need service or assistance as I am not to happy on a roof, just saying! I thanked them for the help and recommendations that were provided to me too.

We were thrilled with the service we received. Our windows are so clean that it doesn't even look…read morelike there are panes! The technicians who worked did an amazing job. I would have no reservations about recommending this company, they were professional and courteous

Always fantastic and friendly service by Christian, Estevan and Tyler! They're at my home at least…read moretwice a year and are thorough indoors and out!

When I called to make the reservation they said, "sure we clean everything." Guy walks in the door…read moreand says, "we don't clean that," even though it was on the estimate. Then he won't adjust the bill to reflect the work not done telling me that the office would adjust the bill. $457 for two bedrooms and two staircases. The neighbor and I dragged the rug out and cleaned it on the driveway. Never again will I call these clowns. The areas he did do was fine but it took a day to get the smell of his cologne out of the house.

Love the concept of their service. However, having never hired them I may not. I live five houses…read moredown from a home receiving their service today. It is Saturday, look forward to a quiet respite from the week. Yet with all my windows and doors shut, tv on, the noise from their machine equipped truck is very disturbingly loud and continuous, almost two hours.