First I want to call out Charlie, she was amazing to work with showing empathy and care throughout my project. Andrew, Justin, and John all worked around my schedule and took the time to explain everything. I always felt like they had my best interest at heart. Thank you team! read more

They responded to our shop having flooded over the weekend from our hot water heater. They were fast and eager to help us out!

A neighbor recommended we call Done Right Flood and Fire Services after a car traveling over 100 miles an hour crashed through our garage at four in the morning this past summer, totally demolishing the front of the garage, compromising the adjacent roof structure, and causing extensive damage to the vehicles and other contents that were stored there. Justin, the Production Manager for Done Right, and other members of his crew responded to our call before the sun came up. Working until past midnight that same day, they managed to get the structure reinforced and enclosed and made sure it was both safe and secure. Shortly after their initial response, Andrew, Done Right's owner, and Justin met with us to come up with a plan for moving forward with repairs. Much to our relief, we learned that in addition to being able to take on the responsibility of serving as the general contractor for this process, their company also had extensive experience dealing directly with insurance companies in similar situations, which greatly simplified this part of the process for us. Done Right's connections and positive working relationships with other contractors and tradesmen also proved to be invaluable. Getting the engineers, carpenters, roofers, electricians, drywallers, painters, masons , and others involved and committed to this project during their busiest time of the year was no small feat, and their ability to successfully coordinate all the work that was done despite the challenges posed by supply chain issues and the many other demands on their time was also impressive. Done Right's professionalism, work ethic and commitment to excellence set a standard they ensured was consistently demonstrated by everyone else that became involved in this project. Andrew and his staff were a pleasure to work with and it would have been a much more difficult and stressful time for us without their help and guidance. We could not be more satisfied with the quality or appearance of the end result. read more

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My husband was out of town when the washer drain came out and flooded the upstairs while I was getting my children ready for school. The water spread so fast it started raining through the light fixtures downstairs along with the smoke alarms going off. I called my husband in a panic not knowing what to do! He called Andrew with Done Right and his crew was at our house in less than an hour. Andrew sat with me during the call to insurance and got everything taken care of: confirmed we were covered, went over tbe scope of the project, ensured they would be getting us temporary housing asap, etc. John and Mason were quick and effective when it came to setting equipment and extracting water. They ensured the demoliton process was quick and clean. They came daily and checked the moisture and communicated the progress with us. Done Right facilitated the contents company to come and move us from our home to our Airbnb during the project, which made the entire process less stressful. They handled every aspect of the build back, ensuring the timeliness flowed well with subcontractors, and ensuring the work performed was perfect and our home stayed clean throughout the process. Kalee and Mrs. Joyce did an incredible job of communicating the timeliness, updates, and working to ensure the insurance company had everything they needed to get the payments out quickly. The Done Right crew made this stressful situation easy to navigate. Our home looks better than new! I would HIGHLY recommend giving them a call in your time of need! They are by far the best in the Treasure Valley! They are professional, clean, communicate amazing, and ensure the finished product is perfect! Thank you Done Right Crew for everything! read more

The whole team with Done Right, was great to work with. They were great with returning calls, along with excellent communication. their assistance in working with my insurance company was invaluable. I was informed about each faze of the project, they followed through with everything they said they were going to do, and i was satisfied with the completed job. an incredibly stressful and frustrating situation was made easier by working with them. I would work with them again and recommend them . read more

I am completely impressed with these guys. They were super responsive and professional. I had mold and what I was told by another company was water damage. Andrew and his team came in, assessed the situation, and totally put my mind at ease by just cleaning up the area and giving me a plan for preventing it in the future. No water damage after all! I will 100 percent call them again! Traci read more

When getting our flooring replaced, it was discovered that a drainage pipe had been knicked by a previous owner's installation of a new wall, leading to several years worth of leaking into the subfloor where active mold was growing. After calling Andrew at Done Right Flood & Fire Service, he came out immediately and began the process of documenting, fixing the leak, drying, and eventually replacing the subfloor, drywall, repainting, as well as handling and submitting all the insurance documentation for us. We could not be more pleased with Andrew and all his skilled and detailed workers, so we are more than happy to highly, highly recommend Done Right! read more

we were Done Right by this Company! a cast iron pipe broke and we soon had sewage seeping into our laundry room. Andrew, Justin and the gang were on top of the situation immediately. They were on top of the mold remediation! Andrew was on top of dealing with the insurance company as well as the flooring company! I would highly recommend this Company! would give them 10 stars if I could! read more

Top notch service from Andrew and his team. He responded quickly to a leaky roof situation, dealt with insurance on our behalf, brought in the necessary contractors to assist, and made the process so smooth and stress free. I cannot recommend his company more. He will not let you down! read more

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We had a sudden flood in our house in the middle of the night from a pipe that burst, we chose the first 24 hour service we found and man do we feel lucky. These guys (Andrew, Justin and Trinidad) are the best in the business. Their service was outstanding and they kept us in the loop through the whole process and were always just a phone call away. They took care of everything with the insurance company and made sure we got everything the insurance owed us. Thanks again Done Right for getting it done right. read more

Done Right came to the rescue when another restoration company left us with wet subfloor and called it complete. We immediately felt at ease the moment they arrived to rectify the situation and help us with this process. Thankful to have found them. Andrew, Justin & the team - thanks again, guys! read more

The Done Right Crew was on time and very professional. They were super accomadating to the requests I had for proof of work done so I could submit it to move forward on the closing of my home. The owner was very responsive and worked with me to get scheduled in the quick timeline I had. 100% will use them again in the future if the need arrises. read more

We used Done Right Flood & Fire Service due to a flood situation in our laundry room and common wall in formal dining room. They did excellent work, communicated with insurance, always punctual and very professional. read more

We had a flood in our rental. Our tenant caught it quickly and had called another company who was there and ready to tear the whole floor up. Due to prior negative restoration experience, we wanted to call someone we knew/trusted. The Done Right crew was over quickly, and were able to remedy the water damage without tearing anything up. We appreciated the quick response, but especially appreciated their honesty. read more

A portion of our crawl space was flooded and we needed help right away. I called Andrew at Done Right Flood & Fire Services and he immediately came out - assessed the situation and determined that he could help us. He coordinated everything with our insurance as well as our HVAC company - because there was duct work damage as well. Throughout the whole process he and his crew were friendly and professional. We are very thankful that we found him and would recommend him to anyone that needs help with any home disasters that may come there way. read more

I purchased a house in February noticed a floor had a slant to it and yes it was inspected. I found out that the floor beams under the house had damage and no vapor barrier, we called multiple people and found no one to help us. My Honey said that were should call a restoration place because our house had fire damage from 13 years ago we found out when we googled our house. it was a long shot we called Done right and they came out and inspected the beams and was willing to do the proper repairs to the house they sent detailed emails with the quote. we ended up fixing 3 beams and the vapour barrier they cleaned out under the house. courteous, knowledgeable and friendly i was so happy to get it fixed. I would recommend them even if your house did not have fire damage. Thank you Done Right read more

RUN!!! Andrew will take advantage of your situation. He will feed off the fact that you are desperate and panicked. My experience with Andrew was unprofessional to say the least. He started work before he even supplied a contract!!! Please make sure you have any pricing in writing before you let work begin. He started the work then gave us a 4 x marked up (literally his price was four times more than the guy hired to do the job). He also didn't email the contract until the day after he started work. He was fired that same day, once we saw how rediculous his contract was!!! However he billed $2400 for the one day of work done before giving a price.!!!! His price was $11,700.00 When the other bids were only $2800-$3600 to do the whole job!!!! So glad we decided to get other bids. Both competing bids came back under $3,600.00. When I called to discuss this with him he was angry and yelled at me. He then said if we didn't pay the bill he was placing a lien on the property!! Real nice guy He then said "go back to ca"!!!! I will post the text where he said this if I can. So obviously if your from out of state this isn't the business to deal with!! Update Response to your response It is true that we have not met in person. But you are very much aware of who I am. Your professional??? Is it professional to see someone's area code and tell them they are not welcome here and to go back to CA???? Sounds like your trying to say we didn't speak on the phone for over 30 mins! Do you deny telling me to go back to CA? Do you deny starting work before having a signed contract? Do you deny that your bid for the drywall was $11,700.00? When the contractor currently doing the work has a signed contract to do the work for $2,800.00? Bc I can post pics of all of these things to show the public that done right is nothing but lip service!! Your taking advantage of people and they're insurance companies!! You don't obey the business and professions code, that's a fact! Do you deny getting fired from the project on the bench that you started at the end of April?? All I can say to the good people of the state of Idaho is that I beg of you! PLEASE GET THREE QUOTES!!! You will see for yourself that he is charging crazy outrageous prices bc he knows the situation he is in. He even had his lawyer call me to ask that I take down the review!! He was terminated from the project and then tried to bill them for almost $3000 for the one day of work!!! Again the other bid to complete the entire scope was only $2,800!!! I hope whom ever reads this resizes also, that Rather than address the issues he is accused of, he chose to bring up a company based in ca, this nor cal landscape??? What does not cal have to do with what you did to braan and Jordyn's Duplex?? I called you to ask that you kindly remove your threat of placing a mechanics Lein on the property, and inform you that without a SIGNED contract, you Actually don't have the legal capacity to even file the lein!!! This is when you told me to go back to CA!!! And the most ironic thing about that comment is that not only are most of your clients from Ca, but you YOURSELF JUST MOVED HERE FROM CA, less than 18 months ago from what I was told by your prev clients!!! So what you really need to ask yourselves folks, is, Do you want to work with someone who would place a lein on your home w out supplying you with a contract, after being fired for not following the rules of the state of Idaho! I think it's easy to see that this guy does not have the integrity he boasts about below, but vengeance and cares about getting that payment more than making sure your happy. Bc I assure you, my friend and prev clients of done right, are definitely not happy!!!! And are at this time in litigation with done rights attorney and have just filed a complaint with the Idaho contractor license board. So please if this isn't proof enough for you. Check this guys license number and you will see the outcome for yourself So again go ahead Andrew, please, deny any of the actual issues at hand I've listed above and I'd be more than happy to post your unsigned contract and the contract for $2800 matching the scope of work, or the text you sent telling me to go back to CA! And one more thing, There is a difference between "not being the cheapest", and taking advantage of someone that jist had their entire home flooded. A quality job can definitely be done for less than quadruple the industry standard price, so I strongly disagree with your theory. Mostly bc it's just not true. You don't care one bit about your customer, that's why I had to get involved. You told her your were placing a lein on her home!!! And that's not something you even have to power to do when you start a job with out supplying a contract that was asked of you for days before you started!! All I can say is BUYER BEWARE read more

Done Right Flood and Fire Services did an outstanding job rescuing our bathroom from mold and disrepair due to a slow leak that occurred while we were away. Not only did Andrew stop by THE DAY we called, but he came by several times throughout the week to check on the progress of the moisture removal and set up the rest of the services needed for the bathroom remodel and clean up right away. I keep hearing that there are no contractors to be found and that work is taking "forever" these days, but we did not find that to be the case with Andrew and his crew at all. Done Right's contractors were super dependable, friendly and considerate, and did a perfect job. Having to juggle life and contractors and kids and busy schedules is not easy, but Done Right made it easy on our family. Andrew also dealt with my insurance company for us, was a complete advocate on our behalf, and fair in his assessments. After using Done Right for our home repair, I would never call anyone else. Andrew is a "Get 'er done" type of guy and one you want to lead the charge on your unfortunate home or business disaster. read more