This company is hands down the BEST. They go above and BEYOND in every single way to help make the best of an absolute worst case scenario. A pipe burst in my parent's house while they were away in hospital and the bottom floor got flooded. My dad is the one who usually handles these things, but he was the one hospitalized so my mom called me...we got an insurance claim started and after doing some very quick research so as to keep the claim moving, decided to go with ServiceMaster and THANK GOODNESS WE DID!!!!! From the very beginning, Mark Jr. and Mark Sr. were so positive and supportive and extremely helpful. I live in a different state and could not leave my job to come and help with any of this, but they never once made me feel like I needed to. I felt like I could 100% trust them. I felt like my parents were in such good hands and my parents also felt like everyone was very respectful and cautious with their belongings...and this cleanup was a BIG cleanup for a lot of reasons, and they never once made anyone feel shame about it. I can not recommend ServiceMaster of Lynchburg highly enough! If you have a household emergency, these are the guys to call. They are truly the best and I would definitely work with them again, although I hope to not have to! read more

At first I thought everything would be okay. I really wish I could give a good review however I cannot. The subcontractor they used pulled out a large cabinet and in doing so pulled the upper cabinets away from the wall it now rests on my refrigerator. The upper cabinets were not damaged by the flood. General contractor asked, "why didn't they repair their negligent work." Under the mobile home insulation was removed and in doing so a pipe that delivers water to the toilet was pulled out. I had a plumber fix it at my expense. The electrical outlet for the lamp over the kitchen table is no longer working they put holes in the bottom of the wall to dry it out now I have to have an electrician come in at my expense. The kitchen counter 10' was also damaged and the water did not touch that. Back splash Ceramic tile was pulled off the wall the water did not reach that. A gaping hole under the kitchen sink allowing critters to edge through, did not cover it, again at my expense to fix it. There is more however I do want to say a 5 gallon jug 1/2 filled with change/coin was stolen. I left the house once to go get pizza's for the workers what a mistake. I made! Also left the subcontractor alone since I had a doctor's appointment. I made an incident report with our sheriff's department . The owner said they would do an investigation. That's funny who would admit they're a thief. I received texts from his wife who said she was part owner. With an accusatory tone. A friend of mine just had a pipe burst in her home, she asked who did I use. I told her and her husband my experience so they are using another company. Pictures can be posted or sent. read more

I have used this company twice and both times they went above and beyond my expectations! The first time in 2016 and again this past week. I can't say enough nice things about their work and their customer service. A+ company! read more

I don't typically write reviews for anything online, but I had to put this out there for anyone questioning what company to go with in case of water damage to their home. This is my second time having an old leaky pipe burst in the house causing thousands in damage. The first time I went with ServPro, and let me tell you. . . . . they were the disaster!!! They were rude, expensive, and did a very poor job cleaning my home. I think they did more harm than good. My entire house smelled like mold, which they promised me was removed when I was signing the paycheck of course. I decided to go with Servicemaster this time. I asked around and people had very positive responses regarding their work. I decided to give them a call and I couldn't be happier with the way they do business!!! They showed up right away and their employees worked fast and were extremely courteous. I spoke directly with one of the owners, I believe his name was Mark. He was very friendly and knowledgable. They were able to remove all of the mold from the previous "flood" at a fraction of the cost of ServPro. Thanks to their speed, efficiency, and low costs, I was able to get my house back!! read more