Don't do business with ServPro of Beaufort County. The people there are inconsiderate unprofessional incompetent employees I have ever talked to. First they had wait for many weeks to get on their schedule. When we requested a link to make down payment on the job, they said they would that day, five times they said that during 3 weeks coming to job. They were expected on October 24th, they didn't show up. Office lady said she'd call us back that afternoon. Instead she sent my husband an email putting us off till November 1st. We had had enough. We called national ServPro and they said we had to work it out with incompetent fools that messed up the job in the first place. Now we have to wait to get our deposit back. Needless to say they were even sorry that they wasted our time. DON'T CALL SERVPRO. They're useless. And they lie. read more

I had a leak in my house and they said they would come the next day, they called me the middle of the next day and said they were not coming, with no reason or explanation, do not use Serve Pro they will leave you hanging read more

The following is an email I sent ServPro of Beaufort: I received your invoice 5049495 for $1017.93 dated 8/24/2018. This bill is for your service to remove and eliminate the mold on my master bathroom ceiling. Your employees did remove the existing mold from the ceiling and repainted the ceiling. When your employees started to repaint the walls up to the skylight, the original paint started to peel off the walls. Your employees stopped working and did not complete the job. After many emails and telephone messages to your office, a supervisor finally came to look at the returning mold on the ceiling and the faulty paint job. I was told that I owed the full amount. I have taken care of the cause of the mold issue which your employees should have done; however, I have not had the ceiling and walls to the skylight repainted in anticipation of your honoring our agreement for this job. You can visually see the mold that returned after your employees had stopped work. I guess you are not going to honor our agreement to I am going to pay this invoice with reservations. I am going to complain to SERVPRO Corporate. I am also going to publish this email on any web site like Home Advisor, Angie's List, Yelp, Facebook, etc. and I am going to advise any potential customers to NOT use your franchise. read more

Absolute worst customer service I've ever had. Little to no call backs, they lost information frequently, and failed several times to provide my insurance company with needed info. I lost several days of paid time off waiting on technicians that didn't show up. I will definitely tell USAA to take them off of their preferred vendor listing. As I write this, they're missing another appointment....and I'm using another day of my PTO for it. They suck. read more

USAA customer. No IDEA how they ended on USAA's preferred vendor list, and it's a poor reflection on USAA that they refer customers to these guys. They told us a 1 month restoration after a fire... Didn't start working on the home for 3 weeks, and then only sent guys 1-2 days a week for about 4 hours a day. 5 months later my home still isn't complete. HORRIBLE workmanship.. I had to follow behind them like a mother scolding a small child...damaged walls, $2000 of damaged furniture on their behalf, paint peeling off doors and trim, painted over my light fixtures, towel bars, etc. Lied about ordering flooring and paint on time, and when they were confronted tried to blame it on vendors. POOR workmanship. Poor accountability. Insurance fraud (charged USAA $1900 to repaint custom murals in my nurseries... except I repainted them....something that was agreed upon from the get-go). Move-in day came and my home was poorly painted, and a window was still broken (I have two very young children). My kitchen cabinets were never fully emptied and cleaned from the fire, and my house was never fully cleaned prior to move in. They left hundreds of boxes stacked all over rather than unpack as per their contract. It took over a month to get the house back in order. When I began pushing back regarding the poor service and quality, I was extorted and told they wouldn't complete the work if I didn't meet THEIR demands. Bullied me into signing documents saying the home was complete when it was nowhere close. If a home fire wasn't bad enough, these guys added total insult to injury. Oh, and one of their guys stole a $100 piggy bank from my toddler. All of his Christmas and Birthday money, his whole little life. Pathetic. read more

horrible experience. they lied to me more than once. they would not return phone calls. when the dehumidifiers were no longer needed they decided to store them in my garage which meant i could not park my car in there. i had to threaten them to remove them. everything was going good until i told them they would not get the contract for restoration. then they started treating me as a non human. read more