Where can I start? For sure I would give 0 star but unfortunately the lowest I could choose was 1 star. My house in Surprise, AZ is my secondary home. In February, 2026 when I arrived there I found it was flooded and caused major damages. I called Travelers who is my home insurance carrier to report what happened and was told they hired Servpro which is a Fire and Damage company in Buckeye to asses the damages and do the demolition. I got the report of the plan from Servpro of what they intended to do and was irritated when they demolished more than they needed because I could see that there were some areas which they could have left as is. I believe it is because by doing that, they had more work to do and therefore more income for the company. I used to own a construction business in WA and I also am certified carpenter so I know a lot about home renovations. Since Servpro did the demolition so I opted to let them do the renovation, which on a hindsight I should not have. Their Construction Manager named Kelcy at first did not give me the details or itemize the work on how much the charge was of each phase of the job but instead she just sent me an email of the total charge of renovation until I asked her and went to her office personally to get the copy so I could see the details of what she charged my insurance. I was surprised to see how they jacked up the prices for the materials. It's absurd! I went to Lowes and see those materials they charged my insurance and how much they actually cost at Lowes. I also found out later on that they took some of the unused materials with them back instead of leaving them at my house since my insurance already paid for them; presumably to use for other house renovations. Looking at the carpentry work on the itemized list she finally provided, I told her I would do some of the work myself and so they could pay the portion of the job I did with the insurance money that they already received; but there was a particular job that I did which she refused to acknowledge and stated that her workers did that. She was adamant about that even though I provided the proof on the email to her that I myself was the one who performed that particular job, not her workers. After going back and forth, she finally acknowledged that I was right. That's the reason why I did not send the remaining balance right away when they asked. Servpro took their sweet time to finish the work at my house. They were not there everyday but demanded to get the remaining balance from my insurance ASAP and even threatened to impose late payment fee if I did not comply. One other thing, she charged my insurance company the cost of the price for OBS plywood that I found out was never installed since my floor did not need that plywood. I did give my approval after the job was done just to close the deal even though in my opinion which I also stated to them that they did a subpar job. Looking back, I wish I could hire another company to renovate my house to spare the headaches. read more

This company was on the list proved by our insurance company. First quote provided for drying, water mitigation.. (We thought the whole process was on this quote) not explained well. So first group came did a good job removing wet walls, ceiling, cupboards. (removing way more than necessary in our opinion). Some damage done removing this.*note later. Insurance company received the quote and sent back to Mitigation. Agreed to do the work as laid out in the insurance quote. When this was finished we asked when next process would be done, was advised Reconstruction person would be out to quote job and start date. More delays waiting. That completed quote sent to Insurance company, more delays getting approvals.. There was terrible communication for this process and waiting for them to get started. We had a deadline for completion which they confirmed It would be done. Needless to say that didn't happen. Feel free to use them for drying and water mitigation. Krister and his crew were good at that. Krisher shows you the damage, walks you through the house, gives solid suggestions. Took care of us there. (Communication was spotty as to the process of drying the house....but it got done.). But for restoration....while inconvenient, I'd highly suggest someone else. The first consultant Kylie passes our job to Kelsi. (Which turned out to be a lot of the problems, as Kelsi started then left for personal reasons) So at height of project it went back to Kylie. This was the week they promised it would be done, it turned into a nightmare instead. They had people coming and going or sitting waiting to know what they were supposed to be doing. with our time frame and the lack of contractor bookings there was no way this project was going to get done. The consultant was not organized nor aware of project needs. The project didn't get done, but was told "I understand this is not the outcome you would like but unfortunately we are at a standstill and the home is livable". This project was now on hold till we came back in September for the finishing of project. Servpro set up a date to complete project, two workers came to fix, garage light that had been broken, and a pipe moulding to be secured and install two lights. It had been suggested a walk through but that didn't happen as there was damage to the floor pictures were sent, emails back and forth and us proving they did it. Finally they offered money instead of repairing And we agreed to be finally done and no walk through. The whole project was extremely stressful. We gave up.......signed the completion document. It just seemed like a never ending loop. So again, if you're ever in need of water mitigation in the Buckeye area, then yeah I'd recommend Servpro. But from a restoration perspective....I can't recommend them at all. Get an actual General Contractor....don't have this happen to you. read more

We had a roof leak that wreaked havoc on our upstairs walk in closet and ran down to the drywall on the first floor doorway. I get a referral for Nick at Servpro and contacted him. He came by to look at the damage and work up an estimate for repairs. He worked directly with my home insurance company adjuster and provided every piece of info needed to work with my insurance. Once it got approved, he began to schedule the repairs. The repairs are beautiful! You can't even tell repairs were done! Nick was so responsive both by text and phone calls, no matter if it was within business hours or after. Everyone that he sent in for the repairs in each step of the process were extremely friendly and did a fantastic job. I would not hesitate to use him again (hopefully it won't be needed) or to refer him to anyone that needs their service. Thanks Nick and crew! read more

Feel free to use them for drying and water mitigation. Nick and his crew were excellent at that. Nick shows you the damage, walks you through the house, gives solid suggestions. Took care of us there. (Communication was spotty as to the process of drying the house....but it got done.). But for restoration....while inconvenient, I'd highly suggest someone else. Quote provided for restoration. Insurance company revised the quote and sent back to Nick. Agreed to do the work as laid out in the insurance quote. ONE DAY before they were to start work......my insurance company was contacted, stating that they were refusing to do the job unless the insurance company ponied up another 20% on top of the agreed upon quote. My insurance adjuster refused. However, Nick still agreed to do the job. (Good thing, considering I'd already forked over the money for the restoration). Drywall guy, did a good job. Baseboards and casing guy......truly awful. See pictures below. When bringing this to Nick and the restoration manager's attention, I was basically accused of causing this damage pictured. Nick then decided to bring up the 20% on top of the original quote because, "It wasn't coming out of his pocket" and that "I needed to rock the boat with my insurance company because your guy must be a rookie or something." Needless to say, that didn't go over well. After my insurance guy discussed with the owner of the company (Nick's father) again, they again agreed to perform the work at the agreed quote. Nick's father accompanied him and the baseboard/casing guy to our house, and did their best to resolve. There were more misadventures. The painters did their work (nice work by JJ's painting)....but then began a comedy of errors with the tile grout. The first attempt at ordering didn't match, which was fine...since they didn't apply it. Three weeks later they come back. Guy starts to apply it (it's sanded caulk, not grout).....doesn't match. Starts getting it all over the baseboards. But again, he stops.....at least before doing the whole job. Another three weeks later.......they finally show up with grout that matches. After the first day of application, we thought it was fine. But it's obvious now, there's places that the grout was mixed poorly. We gave up.......signed the completion document. It just seemed like a never ending loop. If we had them fix the grout, they'd probably mess up the baseboards further. Then we'd be back to painting baseboards. Then it would be on the grout. We gave up........and it's shame. Our home is 7 months old. It's bad enough that the mistake was mine that caused the water issue.........but this just added to the pain of a stupid mistake. And for Servpro to expect for me to pay for THEIR mistake in not putting the 20% markup in their quote for the insurance company, was insulting. So again, if you're ever in need of water mitigation in the Buckeye area, then yeah I'd recommend Servpro. But from a restoration perspective....I can't recommend them at all. Get an actual General Contractor....don't have this happen to you. read more

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I had a problem with a leak in my kitchen ceiling - on a Saturday! The two gentlemen than came out to my house were terrific. First of all Kyle said he would be here at 8 o'clock - he was here on the dot!! He and Logan put a tarp over the bad part of the roof and came in the house and removed wet insulation . They were patient with me, went over what they were going to do, and proceeded to do exactly that. I would recommend this company and this crew highly. read more

Nick and the entire team at Servpro at Buckeye have been fantastic to work with. Their attention to detail and willingness to stay on top of the project from start to finish is unmatched. Thank you for the awesome service!!! read more

Horrible experience with this company! My house flooded in December of 2020 and was dried out by a reputable firm hired by my insurance company. A few days later a representative of SERVPRO of Buckeye showed up at my home and informed me that the moisture level in my home was excessive and I needed their services. They placed four dehumidifiers in my home for a couple of days, not sure if they were working properly or not, then sent me a bill for over $800 which seemed excessive. I directed them to work with my insurance company on the invoice as their representative had supposedly obtained approval from my insurer. My insurance company was slow to pay my claim and all the while I was harassed by SERVPRO of Buckeye. From my experience it is my opinion that this company is not ethical. There are much better restoration companies in the area, look for a honest company you will be better off. Also, seem that have found a way to remove many of their negative reviews. read more