We have used Peters for the 30 years we've lived in Quincy. Whether on our personal home or rental…read moreproperty, we've always received prompt service by professional technicians and charged fair prices. As an example of their service, recently the 30+ year old system in our home failed in the middle of the 94-98-degree heatwave. Called Peters and they looked at everything and presented us with options, essentially patch the old system or replace part or all of it. We opted for a full replacement. They scheduled an install crew for the next day as they had the needed components in stock. The next day the crew arrived at 7:30 am and by 3:00 pm they were headed out the door and we had nice cool air running! We've heard horror stories from several friends who have had terrible experiences with other local HVAC outfits, and while we don't like to see friends have bad luck, it sure makes us appreciate Peters all the more! The other upside to Peters is they're Carrier dealers. In our experience their is simply no equal to Carrier. Quiet, reliable, and fairly priced.

My furnace kept shutting off so I called these guys and brian showed up and found the problem…read morealmost immediately! I would absolutely recommend Peters for your repairs.

Sorely disappointed in the fact they wasted my time and put us farther behind schedule in our…read moreremediation process. I spoke with Tim, the owner, asking for duct cleaning following NADCA guidelines, in which he said they could do and then asked me to send in a copy of our report stating that we needed to have them cleaned that way, as if I were lying. I scheduled the service. Two young kids showed up at my door. First they asked if they were cleaning the upstairs or downstairs ducts which they should have already known it was a full house appointment. Secondly, when I asked if they were going to follow NADCA protocol they both looked puzzled and said they didn't know anything about that. I made a phone call to SP & they told me they could follow the guidelines but I was not going to allow two young kids who were not qualified to do so, nor even knew what I was talking about, clean our system! I sent them on their merry way. After already spending almost $50K on a remediation I was not going to pay for them to spread further mold spores into our home. I am now scrambling to find a company that can do it in a timely manner. I could have already been on the books with someone else but they have wasted our time and set our clean up WAY behind schedule. Feel as if the owner thought he could pull one over on me, that I wouldn't know the difference, but little did he know I know a thing or two when it comes to mold/endotoxin remediation!!! Highly irritated and frustrated to say the least!! WOULD NOT RECOMMEND FOR PROPER MOLD REMEDIATION OF ANY SORT!

We had a fire and WOW, SERVE PRO were great ! Tim the business owner was here immediately and…read moreaccessed our damage that SERVPRO could fix. He had one AMAZING crew of workers , and they all did their job beautifully. I would HIGHLY recommend them to anyone needing their service ! They are worth every penny for what they do ! Thanks to everyone who made our lives easier and doing a fast efficient job.

Had my seasonal maintenance on my furnace done. The furnace was working prior to them showing up,…read morewas working when they were here. He put it all back together and the blower fan refused to shut off. Turned off thermostat and everything and stayed running. He comes back out, informs me the control board was fried and they would replace it for $549. Spoke with the owner himself and he explains that it's an old furnace and these things happen. Said he would come out and see what he could do. Does not tell us he is installing the part until afterwards and proceeds to tell me he will work with us and we can do payments after he has already installed it. 2 weeks later they have to come back out to tell us it was fried again. We ended up just buying a new furnace and found someone else to install it. Paid ahead and they did not respect the value of their customer to make it right.

Our old furnace broke down at 9am. I called every heating company in the city. Only Air…read moreSpecialists made the extra effort to change their schedule and get a furnace installed for us. We had heat again by 4:30 pm facing a night where the low hit 35 degrees. Air Specialists is a busy company but they made room for us. The consultant, Jamie, was friendly and professional. The installer, Bryce, worked throughout the afternoon to make sure we'd have a working furnace by day's end. He placed floor coverings to cover his path in and out of the house. The new furnace ran great and we were warm that night. I'd give Air Specialists more than 5 stars if I could. We highly recommend them. Les and Linda Sachs

As a landlady with multiple rental properties I had my fair share of dealing with HVAC companies…read moreand other trades. Peter's is the worst as far as integrity goes. The ONLY good thing I can say about Peter's is they were able to dispatch a technician to my rental the same day, but at the mercy of others. More on that later. Everything on my AC unit seems to be running but it wasn't cooling. I called Peter's and ask about their availability and what they charge, and also explained the problem. Mary whom I spoke to gave me two options. One is to charge $60 per hour including travel time from the previous job to repair. The other is to get on the maintenance program, which they come out 2x/yr (spring and fall) to check the system, do some maintenance / cleanup, and check and change the filters if necessary. She thought based on the symptom I described my system might be low on freon or a bad capacitor, which they can replace during maintenance and just charge for the parts b/c those are quick repairs. We both thought the latter was a good idea so I chose the maintenance program. Tech arrived at 1:00pm and spent 3.5 hrs at my unit. He dismounted the inside unit, took it outside, sat down on a patch of grass in the shade with his shop vac and a few little scrub brushes, and meticulously cleaned the unit. He showed me a relay is shorting out and replaced that. He said the mount was broken / loose but was able to repair / rebuild it. After about 2.75 hours he went to look at the unit outside and hosed the unit off. He said the system was low on freon and put in 4 pounds (my unit holds about 5.5 pounds according to the label). The tech came back inside, wrote up what he did / parts he used, and had me sign. I did not recognize 1 item. He explained it is dye that he added to the freon. I asked how much that costs, he wasn't sure but thought that should just be part of the freon charge. As the tech was leaving I asked how long they back their work. He said there is no warranty. The system is working fine now. I said I'll take his word for it. About 15 minutes after the technician left I heard water leaking. The indoor AC unit that is mounted on the ceiling was leaking onto my dryer and onto the floor. I immediately called the office and explained what happened. The lady over the phone said she will have the tech call me. Few minutes later the tech called back. He said he has to charge me if I want him to come back, and he has to charge me after-hour rate because it was after 5pm. I told him not to come back, and will deal with the office the following day. I called the office around 11:00am and left a message. Around 4:30pm Mary called back. First thing Mary said was "I can't send the technician back out without charging you. He was at your house for almost 3.5 hours." I asked her to give me the bill total and give me a break down of the charges, and that's when I found out they are also charging me 1 hour of labor in addition to the maintenance agreement, and ~$32 for the freon dye. These are the points I brought up: 1) if my system was that bad (dirty) that was beyond the scope of the maintenance contract, the technician should have told me / the office he can't do it 2) the tech should have explained to me the benefits of adding dye to the freon, and explain the cost associated, and let me decide if I want to pay for it or not, as I feel the dye is an elective item 3) the system basically did not work properly for a minute. As soon as the system took enough moisture out of the air it started leaking. Mary's response are: 1) we don't turn down work. We just service them. 2) I apologize that's our business practice. 3) Something else is wrong with your system. The technician blew through the drain line and was fine. It might just be condensation, in which case will take the tech very little time and the insulation is like $0.39/ft. Or it might be the drain pan, in which case cannot be repaired and must be replaced. After much haggling Mary finally offered that if it was a maintenance issue the tech overlooked they will waive the charge. I told her I would think about it and left it at that. I went home and explained the symptom to my husband. He kept insisting it's the drain line. I kept telling him Mary said the tech blew the drain line and was fine. My husband went over to my rental unit, put the drain line in his mouth, blew hard, heard gurgling, and water started coming out of the drain line instead of the copper overflow. While the tech was cleaning my system outside the neighbor who has maintenance contract made a comment to the tech that Mary hasn't called him to schedule the spring maintenance (it was mid June then). Based on the below I will not recommend or use Peter's: 1. does not stand behind their work. It is all about profit 2. perform additional service / sell parts without prior permission 3. will prioritize new customer and put off maintenance contracts

Thank you so much for the excellent customer service from Peters Heating and Air Conditioning. We…read morecould not have been happier with the prompt and thorough service we received!