Sorely disappointed in the fact they wasted my time and put us farther behind schedule in our remediation process. I spoke with Tim, the owner, asking for duct cleaning following NADCA guidelines, in which he said they could do and then asked me to send in a copy of our report stating that we needed to have them cleaned that way, as if I were lying. I scheduled the service. Two young kids showed up at my door. First they asked if they were cleaning the upstairs or downstairs ducts which they should have already known it was a full house appointment. Secondly, when I asked if they were going to follow NADCA protocol they both looked puzzled and said they didn't know anything about that. I made a phone call to SP & they told me they could follow the guidelines but I was not going to allow two young kids who were not qualified to do so, nor even knew what I was talking about, clean our system! I sent them on their merry way. After already spending almost $50K on a remediation I was not going to pay for them to spread further mold spores into our home. I am now scrambling to find a company that can do it in a timely manner. I could have already been on the books with someone else but they have wasted our time and set our clean up WAY behind schedule. Feel as if the owner thought he could pull one over on me, that I wouldn't know the difference, but little did he know I know a thing or two when it comes to mold/endotoxin remediation!!! Highly irritated and frustrated to say the least!! WOULD NOT RECOMMEND FOR PROPER MOLD REMEDIATION OF ANY SORT! read more

We had a fire and WOW, SERVE PRO were great ! Tim the business owner was here immediately and accessed our damage that SERVPRO could fix. He had one AMAZING crew of workers , and they all did their job beautifully. I would HIGHLY recommend them to anyone needing their service ! They are worth every penny for what they do ! Thanks to everyone who made our lives easier and doing a fast efficient job. read more

They were supposed to remove one room of carpet and baseboards due to water and mold. They removed all of the undamaged carpet, including the stairs which were at least 30ft from the damaged area. They removed all baseboards 90% of which were undamaged and not even left for us. This was unbelievably stressful for my Mother who now cannot use the steps. I would like to speak to someone who can do something about this. It was over a year ago and I really didn't want to complain as I have been a big fan and employee of the company. I didn't want to complain at the time and damage the company image. But I have now brought this up 3 times, spoke with Brittany last week and nothing has been done. I want to speak to someone, preferably Jeri or Tim as Jeri did the estimate and both saw the damage pre-demo. It was not a large area and the hard work my Dad did to make the basement nice has been destroyed. Please contact me as soon as possible as I will seek council if need be, for multiple reasons. read more

Cleaned my carpets. The owner did it himself and did a wonderful job! Would definitely recommend!

What an awesome group of guys at the ServPro of Quincy had a water issue and needed it cleaned up Tim came out and was very professional and did a wonderful job would highly recommend this company!!!!!! Thanks a million!!! read more

SERVPRO of Quincy came to clean my ductwork in my house and did an awesome job! They brought a camera and showed me the before and after pictures of the vents. What a difference it made! Aaron was very polite and informative. I would definitely recommend. read more