American Freight Appliance, Furniture, Mattress on 501 Mall Dr in Portage MI delivered a fridge and…read morebusted it up getting it into my house as well as the lower door doesn't work. Not that the guy tried to take the door off that doesn't work. They won't replace it and also have to wait up to 30 days to get the $1400 I paid? So now I can't just pull more money out my ass and my other fridge is broke which is why I had to buy a new one. Then this guy tries to defend the delivery guys like I didn't look at the fridge to see what damage it would have had in the store. It was dented for sure but not chipped and white gouges. So I guess I'm an idiot on top of that? I paid in cash two days ago but they can't return me my money? They can replace it if I paid another $500 for a warranty but not when THEY break and mess up my fridge? Worst place I've done business with them ever! Thank goodness for the people who make the fridge. Best customer service ever from the maker of the Cafe fridge! I can replace the door and will have a fridge for the holidays.

Depending on what you are looking for there is an descent amount of selection. We wanted a soft…read morereclining sofa which they don't have but there are plenty of other options available. They also have kitchen tables and mattresses. It is worth stopping in if you are in the market for such items.

Former employee of The Home Depot for over 4 years…read more I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told.

Please be careful using a Gift Card at this location. I used a Gift card at the Pro Desk to make a…read morepurchase. I had a sizeable balance left on my gift card after the purchase. I went back to use the Gift Card 2 wks later to make a purchase and my gift card was wiped clean. The balance on my gift card was taken and not sure how that could have happened. I just hope the customer service will issue a refund for the missing balance or issue me a store credit for the balanced that was scammed after they research what possibly happened. At this point, if you use a gift card please used the full amount and DO NOT LEAVE A BALANCE ON THE GIFT CARD.

BEWARE........... I recently purchased sectional from this establishment, I regretfully did not…read moremeasure my room prior to this purchase. That being my fault, I went to the store before picking up and returned said sectional. I was assisted by a nice man who told me that my refund would be refunded to my card within 3 to 4 days. It has been 8 days and now they want me to come in and have them re-refund my money. So they have had $953 of my money on hold for 8 days and another trip to the store and hopefully 3-4 days I will finally have my money. PSA Big Lots has awesome furniture and they are super efficient! Take Your Tax Money There!! Good or bad experience I will update after my second visit for my refund.

I had been shopping for a refrigerator and couch for month's. With covid and everything else it had…read morebeen hard to find what I wanted at a good price. I walked into American Freight expecting the same results as I had been getting everywhere else. I was pleasantly surprised when I was greeted with a smile by a man named Mike. He walked me through all the available options and took.his time to get me exactly what I wanted. After i had selected the products I wanted he informed me he is the store manager and would live to help with any further transactions. I will be coming back for all my future purchases because of the customer service and care that Mike provided.

We went to Ted's because we needed an additional refrigerator for our basement. We do weekly meal…read moreprep and our main fridge is small and we find ourselves constantly having to juggle items around, so we decided a second fridge would solve our problems. After looking on Craig's List, we discovered we can pay just as much from an individual as we can an used appliance store, plus we will come home with an 18 month warranty and for an extra $50 they deliver. We visited Ted's on Saturday afternoon and because it had been recommended by a few other friends, we went in optimistically. Ted's was really pretty dirty and it smelled horribly of cigarettes. As smoking in public areas has been illegal for many years and no one we know smokes, it was bizarre and super unpleasant to walk into a building and smell the overwhelming stench of stale cigarettes. Whomever is smoking inside Ted's needs to stop. The appliances themselves were grimy. I lifted the lid on a washing machine and quickly closed it because it was covered in mildew. Every single fridge we opened seemed to have been cleaned by someone who was either in a huge hurry or did not have sufficient lighting. Ted's does have a lot of fridges. We did not want to spend a fortune on a used refrigerator for our basement, so we picked a $300 standard model that was actually cleaner inside then a majority of the appliances around it and were able to arrange for a Monday delivery date. We made arrangements with Ted (who did not seem to be THE Ted of Ted's) who was helpful and polite. On Monday morning we received a phone call that our delivery would happen within 90 minutes, which was strange, but fine. Usually arrival windows are given - 9 am to 12 pm - and then the company calls 15 minutes before they arrive. Ted's gives an arrival window, but calls a full two hours before they arrive. It's a weird system. The two young men who delivered our fridge were quick and obviously well versed at appliance delivery. (They also each had on two bottles of cologne. Our entire first floor smelled like really terrible men's cologne for four hours after they left.) The fridge was delivered cleaner than it was at Ted's, which was nice. Once we plugged it in we discovered it was fairly loud, but as it's in the basement we don't really care. It's cold and so far it's working. I'm not sure if I would visit Ted's again if we needed additional used appliances. I might branch out to another used appliance store in the area first and see what else is out there to compare. The cleanliness and cigarette smell were huge detractions and really hard annoyances for me to ignore.

Called Thursday. Had a repair person here Friday between 12-3. Received a text when service tech…read morewas en route. I also received a text with the service techs picture and Joe arrived promptly at 1:45. He had diagnosed the issue with our 7year old fridge immediately. He also had the part we needed with him. He installed it and was on his way. He was only probably here for maybe 20-25 minutes total! The cost was explained to me during the initial phone call and it was affordable! They will be getting my business from now on. Thanks!

ABSOLUTELY GO SEE BRIEANNA B!!…read more Brieanna has officially become my go-to person! My first purchase with her was a dishwasher, and it has been AMAZING. She answered every question I had, helped me get a great deal, and made the whole process so easy that when I needed a couch, I knew exactly who I was going back to. And WOW am I glad I did! I needed to downsize because my old couch just wasn't the right fit for my living room. Brieanna helped me find the most comfortable, fluffy, cozy couch ever--I honestly never want to get off of it! It's hands down my favorite piece of furniture in my home now. The best part? The couch I wanted wasn't in the store, and I wasn't even sure it came as a sleeper sofa. Instead of giving me a maybe, Brieanna went above and beyond, did some digging, and came back with the answer I was hoping for--we could get exactly what I wanted! That's the kind of customer service that keeps people coming back. She is friendly, knowledgeable, patient, and truly cares about helping her customers. Great deals, great service, and an overall fantastic experience from start to finish. If you're shopping for appliances or furniture, do yourself a favor and ask for Brieanna B--you won't regret it! Thank you, Brieanna, for making both of my purchases such awesome experiences!

We bought some appliances at Portage MI store & the warranty…read more 3 yrs later, refrigerator plastic shelf cracked. Brieanna at the store took care of the problem. Brieanna is most helpful and can resolve the problem. If you ever need to buy something at that store, I would ask for Brieanna. She is the best!

I was out looking for some furniture yesterday and stopped into this lovely place to take a peek,…read morewhile i was looking at some couches a very outgoing customer service agent named, Claudia, came up and greeted me very polite and upbeat. She showed me around a bit went over everything extremely well and in great detail we were able to chat about alot of different things it was just so great and comforting how friendly she was and how at ease she made me feel. Almost like we were friends shopping for furniture together! I definitely recommend coming to this location and seeing Claudia if you need anything for your home! She knows her stuff and she makes you feel so welcome when you come!

Usually I'm a big fan of this chain, but my experience with this particular branch has left me…read morespeechless. I was treated with disrespect and a lazy attitude. They seem more interested playing on their phones than to help customers, especially Matt. Never going back.

I had a dishwasher, only three years ago, go haywire. I called around for help. No one knew who…read morecould help. Luckily I ran across Nelson's. They were great! They're punctual, honest, and fair when it comes to price. The repair guys were very helpful. Josh and Austin were super helpful. Thank you Nelsons!

My super horrible immune system keeps our washing machine running all the time. When Team VP makes…read morean appearance in a public place that is populated by unfamiliar people, we change our clothes and I do laundry when we return home. Germs are everywhere and I just pick them up way too easily to play fast and loose with the cold and flu. We have an older top loading Whirlpool washing machine that I adore and it recently started getting sick. At first it would not wring our clothes and linens out completely, so I would need to run an additional one or two spin cycles. Then it started eating our very expensive sheets and towels. Our home warranty covers the repair cost of our machine, and they sent Nelson's Appliance and Rob in to fix the problem. After a quick look Rob explained to me that our machine needs a new transmission - washing machines have transmissions, who knew? We are now waiting on part costs and estimates. Nelson's Appliance was timely and helpful. They knew their washing machine stuff and helped me understand exactly what was going on and how it was going to be fixed in a timely manner. In the future I would be very comfortable using their services for non-home warranty covered issues if any other problems arise.